Analytics
Track your agent's performance with real-time analytics — message counts, conversation trends, and engagement metrics.
Analytics Dashboard
The Analytics tab provides insights into how your agent is performing. Monitor trends, identify busy periods, and measure engagement.
Advanced analytics is available on the Pro plan and above. Free and Starter plans have access to basic conversation counts only.
Key Metrics
| Metric | Description |
|---|---|
| Total Messages | Number of messages exchanged (visitor + agent combined) |
| Total Conversations | Number of unique chat sessions started |
| Average Messages per Conversation | How engaged visitors are with your agent |
| Response Quality | Based on thumbs up/down feedback from visitors |
Date Range Filtering
Filter analytics by custom date ranges to:
- Compare performance across different periods
- Identify trends and seasonal patterns
- Measure the impact of content updates or retraining
Conversation Trends
View message and conversation volume over time. Charts show daily or weekly breakdowns so you can spot:
- Peak traffic days — when visitors are most active
- Growth trends — whether engagement is increasing
- Anomalies — sudden spikes or drops that need investigation
Feedback Analysis
Track visitor satisfaction through feedback ratings:
- Positive feedback (👍) — the agent gave a helpful response
- Negative feedback (👎) — the response missed the mark
Use negative feedback to identify specific questions that need better Q&A pairs or additional training content.
Exporting Analytics
Export your analytics data as a CSV file for further analysis in spreadsheets or BI tools.
CSV export is available on the Business plan only.
Usage Tracking
Separately from analytics, the Usage page (accessible from the main sidebar) shows your account-level usage:
- Messages used vs. plan quota
- Current billing period
- Plan details and upgrade options
- Add-on message packages
This helps you monitor consumption and decide when to upgrade or purchase add-ons.