Analytics

Open Analytics for a selected agent. Choose a preset or custom date range, then select Refresh after changing the range.

For a faster daily check, the agent Overview compares the last 7, 30, or 90 days with the immediately preceding period. Return to Analytics for custom dates, geography, exports, and detailed exploration.

Core metrics

• Conversations counts sessions in the selected period.
• Messages counts messages handled in that period.
• Today shows current-day activity.
• Per conversation shows average messages in a conversation.

Improve content

Use Top questions to prioritize content and Unanswered queries to find missing or hard-to-retrieve answers. Test a proposed source change before assuming it fixed the gap.

Use Satisfaction to review visitor ratings. A rating is directional feedback, not proof that every fact in the response was correct.

Audience and commerce

Countries and Cities depend on available location signals and can be incomplete. Connected Shopify and WooCommerce agents also show order lookups, product searches, and product clicks.

Export and access

Select Export CSV when your plan and analytics.export permission allow it. analytics.view is required to open the page.

Analytics can lag behind a live event. Refresh the page before treating an empty recent range as a delivery failure.