Fetchply documentation
Learn how to create, train, publish, operate, and improve a Fetchply AI agent across your website and connected channels.
Fetchply lets you create an AI agent that answers from your approved content, runs guided experiences, captures leads, and hands conversations to your team.
New here? Follow Getting started. It takes you from account creation to a tested, published widget.
Set up and publish
Create an agent
Create an agent from a website or start without one.
Add knowledge
Use websites, files, text, and Instant Answers (Q&A Pairs).
Test answers
Check citations and close knowledge gaps before launch.
Install the widget
Publish a floating widget or inline chat.
Operate your agent
Inbox and live support
Review chats, assign a conversation, and reply as a person.
Guided Flows
Build choice-based journeys with reusable outcomes.
Leads
Collect contact details from interested visitors.
Analytics
Find popular questions, gaps, ratings, and commerce activity.
Connect other systems
Channels
Connect WhatsApp, Instagram, and Slack.
Commerce
Connect Shopify or WooCommerce for product and order help.
Functions
Let the agent call your public HTTPS API for live data.
Webhooks
Send Fetchply events to your own systems.
Manage your workspace
Use team roles and agent access, review plans and quotas, or open troubleshooting when something is not working.