Getting started with Fetchply
Create your first agent, add approved knowledge, test its answers, and publish the chat widget on your site.
You need a Fetchply account and permission to use any website or content you add. A credit card is not required for the Free plan.
Create an account
Sign up with email and password or a supported social provider. If you use email, complete any verification shown in the app.
Name your agent
Setup opens after sign-up and asks What would you like to name your agent? People see this name at the top of the chat, and you can change it later.
Add your website, or tell us how to reach you
Setup then asks Do you have a website? Select Yes and enter a website you own or are allowed to train on. Select No to enter your phone or WhatsApp number, with + and your country code, so our team can help you set up. Then choose Instagram automation, WhatsApp automation, or AI agent from your files. Instagram and WhatsApp finish setup right away and open the page where you connect them. See onboarding for every option.
Let Fetchply prepare the agent
Fetchply applies safe website branding, indexes the homepage, maps the rest of the site, and creates five starter questions from homepage content.
Review pages
You start on the Free plan, and you can upgrade anytime from Plan & billing. In the customizer, select the mapped pages the agent is allowed to learn. No page beyond the homepage is read until you confirm this selection.
Test representative questions
Open the test chat. Ask questions with known answers, missing answers, and wording your visitors use. Review any source citations.
Install and verify
Open Deploy, copy the floating-widget script, and place it before </body>. Publish your site, open it in a private window, and send a message.
Training duration varies with content size and queue load. Do not promise a launch time until the agent answers your test set correctly.
Your launch checklist
- The agent answers approved questions and admits when knowledge is missing.
- The widget opens on desktop and mobile without covering key site controls.
- Lead capture, handoff, and any connected channels use the expected agent.
- A teammate can see and reply to a test conversation in Inbox.