Support Tickets — Free AI Chatbot Creates Tickets From Chats
Your free AI chatbot can create support tickets from conversations. Track issues, manage status, and follow up — all from your Fetchply dashboard. Free on all plans.
What Tickets Are
Tickets are support requests that your agent can create from conversations. When a visitor asks something that needs follow-up, your agent can turn that conversation into a ticket so your team can address it.
For example, if a visitor asks about a refund and provides their order number, your agent can create a ticket with those details so your support team follows up.
Viewing Tickets
From Dashboard → Agent → Tickets, you can see all tickets for that agent:
- Filter by status (open, closed, or all)
- Search through ticket titles and descriptions
- View details — click any ticket to see the full information including who created it, when, and from where
Managing Tickets
When you open a ticket, you'll see:
- Ticket description — what the issue is about
- Creator info — name, email, and location of the person
- Source — which channel the ticket came from
- Timestamps — when the ticket was created and last updated
You can change the status of a ticket from open to closed when the issue is resolved.
Ticket Permissions
| Permission | What It Allows |
|---|---|
tickets.view | See existing tickets |
tickets.manage | Change ticket status and manage tickets |
Tickets are available on all plans. The tickets list is per-agent — each agent has its own set of tickets.
Conversations & Inbox
Review and manage all your free AI chatbot conversations in one inbox. See chats from your website widget, WhatsApp, Instagram, and Slack. Reply live or let AI handle it.
Analytics
Free analytics for your AI chatbot — see messages, sessions, top questions, ratings, and visitor locations. Spot gaps in your content and improve your chatbot for free.