Fetchply Docs
API reference
GET
/api/v1/agents/{id}/unanswered-questions

Questions the agent could not answer in the period: the most actionable training signal. Returns 403 with the required plan on plans without advanced analytics. Requires the read:analytics permission.

Authorization

BearerAuth read:analytics
AuthorizationBearer <token>

In: header

Scope: read:analytics

Path Parameters

id*string

Query Parameters

period?string

Response Body

application/json

application/json

application/json

application/json

application/json

application/json

application/json

curl -X GET "https://example.com/api/v1/agents/string/unanswered-questions"
{
  "period": "7d",
  "items": [
    {
      "content": "string",
      "createdAt": "string"
    }
  ]
}
{
  "type": "string",
  "title": "string",
  "status": 0,
  "detail": "string",
  "issues": [
    {
      "path": "string",
      "message": "string"
    }
  ]
}
{
  "type": "string",
  "title": "string",
  "status": 0,
  "detail": "string",
  "issues": [
    {
      "path": "string",
      "message": "string"
    }
  ]
}
{
  "type": "string",
  "title": "string",
  "status": 0,
  "detail": "string",
  "issues": [
    {
      "path": "string",
      "message": "string"
    }
  ]
}
{
  "type": "string",
  "title": "string",
  "status": 0,
  "detail": "string",
  "issues": [
    {
      "path": "string",
      "message": "string"
    }
  ]
}
{
  "type": "string",
  "title": "string",
  "status": 0,
  "detail": "string",
  "issues": [
    {
      "path": "string",
      "message": "string"
    }
  ]
}
{
  "type": "string",
  "title": "string",
  "status": 0,
  "detail": "string",
  "issues": [
    {
      "path": "string",
      "message": "string"
    }
  ]
}

Get agent analytics GET

Top questions, unanswered queries, satisfaction ratings, and visitor locations for the period. On plans without advanced analytics the advanced sections are empty and `advancedAnalytics` is false. Requires the `read:analytics` permission.

List conversations GET

List conversations for an agent, newest first, paged with `limit`/`offset` and filterable by `channel` or `state`. Includes visitor contact details the agent captured, never network or location data. Requires the `read:conversations` permission.