Troubleshooting Fetchply
Diagnose account, training, widget, inbox, integration, function, webhook, billing, and notification problems.
Start with the selected agent, the exact customer surface, the time of the failure, and the visible status. A dashboard test can pass while a site or channel connection is broken.
Account and access
Training and sources
Widget and embed
Inbox and handoff
Integrations, Functions, and webhooks
Billing and quotas
Check the current plan, renewal source, message multiplier, storage usage, add-ons, and whether billing is managed directly or through Shopify. Do not purchase again while verification is still pending.
Email and notifications
Confirm the account email, alert toggle or summary schedule, spam folder, event occurrence, and quota state. Slack notifications also require the app to be invited to the selected channel.
When contacting support, include the agent ID, time and timezone, affected surface, visible error, and safe reproduction steps. Never include passwords, tokens, API keys, or raw customer secrets.