Troubleshooting Fetchply

Start with the selected agent, the exact customer surface, the time of the failure, and the visible status. A dashboard test can pass while a site or channel connection is broken.

Account and access

Training and sources

Widget and embed

Inbox and handoff

Integrations, Functions, and webhooks

Billing and quotas

Check the current plan, renewal source, message multiplier, storage usage, add-ons, and whether billing is managed directly or through Shopify. Do not purchase again while verification is still pending.

Email and notifications

Confirm the account email, alert toggle or summary schedule, spam folder, event occurrence, and quota state. Slack notifications also require the app to be invited to the selected channel.

Reaching us through the contact form

The contact page confirms your message only after it has actually been sent. If you see a notice that the message could not be sent, nothing was delivered: wait a moment and submit again, or email support directly with the same details. Choosing a subject helps route your message, and the subject you pick is included with what you write.

If the form highlights a field instead, correct it and resubmit. A name needs at least two characters, the email address must be complete, and the message cannot be empty. Submitting within the first few seconds after the page loads is treated as automated traffic, so take a moment before sending.