Zapier Integration
Connect Fetchply to 5,000+ apps with Zapier — automate workflows with triggers and actions.
Overview
The Zapier integration lets you connect Fetchply to thousands of apps. Set up automated workflows (called "Zaps") that trigger when events happen in Fetchply, or send data from other apps into Fetchply.
Requires the Starter plan or above and a Zapier account.
Setup
Generate an API Key
Go to Dashboard → Account → API Keys and click Generate Key. Copy the key — you'll need it for Zapier authentication.
API keys use the fp_ prefix. Store your key securely — it won't be shown again after creation.
Connect in Zapier
In Zapier, search for "Fetchply" and add it to your Zap. When prompted, paste your API key to authenticate.
Build Your Zap
Choose a trigger (something that happens in Fetchply) or an action (something Zapier does in Fetchply) and configure your workflow.
Available Triggers
Triggers fire when something happens in Fetchply:
| Trigger | Description |
|---|---|
| New Lead | A visitor submits their contact info |
| New Message | A visitor sends a message to your agent |
| New Conversation | A new chat session starts |
| Feedback Received | A visitor rates a response (👍 or 👎) |
| Training Completed | An agent finishes training |
| Agent Created | A new agent is created |
| Agent Deleted | An agent is deleted |
Available Actions
Actions let Zapier interact with Fetchply:
| Action | Description |
|---|---|
| Get Agent | Retrieve details about a specific agent |
| List Leads | Get all leads for an agent |
| List Conversations | Get all conversations for an agent |
| Create Q&A Pair | Add a question-answer pair to an agent |
| Send Message | Send a message to an agent and get an AI response |
Example Workflows
Lead → CRM
When a new lead is captured, automatically create a contact in your CRM (HubSpot, Salesforce, etc.).
Feedback → Slack
When a visitor gives negative feedback, send a notification to your Slack support channel.
Form → Q&A
When a new FAQ is added in Google Sheets, automatically create a Q&A pair in Fetchply.
Webhook Security
Fetchply signs all webhook payloads with HMAC-SHA256. Zapier verifies the signature automatically — you don't need to configure anything extra.
Managing API Keys
From Dashboard → Account → API Keys, you can:
- Generate new keys (each key gets a unique
fp_prefix) - Revoke existing keys instantly
- View when each key was last used
Revoking an API key immediately breaks all Zaps using that key. Generate a new key and update your Zaps before revoking the old one.