Connect Slack
Add Fetchply to a Slack workspace for agent replies and optional operational notifications.
Add Fetchply to Slack
Open Integrations → Slack, select Add to Slack, choose the workspace, and approve the requested permissions.
Test agent replies
Send the app a direct message or mention it in a permitted channel. Confirm that it answers from the selected agent's knowledge.
Configure notifications
Choose a forwarding channel and the Fetchply events you want, such as handoffs, assignments, training, leads, quota, billing, team, or integration events.
Invite the app to the channel
Slack apps cannot post in every channel automatically. Invite Fetchply to the selected channel and trigger a test notification.
Reconnect if the workspace changes or authorization is revoked. Disconnecting removes the stored Slack connection and stops agent replies and forwarded notifications. If Fetchply is removed from the workspace on the Slack side (uninstalled or its access revoked), the dashboard shows the workspace as disconnected automatically; reconnect from Integrations → Slack whenever you are ready.
Who you see in the inbox
Slack conversations in the inbox show the sender's Slack name, profile photo, and email address, so your team knows who they are talking to. Identity fills in automatically as people message your agent, and any name or email you edit by hand in the inbox is kept and never overwritten.
- Email availability depends on the workspace. Some Slack accounts (such as guests or restricted profiles) do not share an email address; the name and photo still appear.
- Connected before this feature existed? Reconnect the workspace once from Integrations → Slack to approve the additional profile permissions. Until then, Slack conversations show a generic visitor label.
Automatic bot-loop protection
Fetchply ignores messages that Slack identifies as coming from a bot. This prevents Slack apps and Fetchply agents from continuously replying to each other. Ignored bot messages are not added as visitor conversations.
Troubleshooting
- Connection status cannot be loaded: Check your internet connection, then select Try again. Fetchply does not mark the workspace as disconnected or change its setup when this check fails. Wait briefly and retry before reconnecting.
- Asked to sign in while connecting: Connecting Slack must finish in the same browser where you are signed in to Fetchply. Sign in first, then select Add to Slack again.
- The connection link expired: For security, a connection attempt must finish within ten minutes. Start again from Integrations → Slack.
- Moving a workspace to a different agent: Connect the workspace from the new agent's Integrations → Slack page. The previous agent's connection is removed automatically, and one Slack workspace is always linked to exactly one agent.