Connect Slack
Add Fetchply to a Slack workspace for agent replies and optional operational notifications.
Add Fetchply to Slack
Open Integrations → Slack, select Add to Slack, choose the workspace, and approve the requested permissions.
Test agent replies
Send the app a direct message or mention it in a permitted channel. Confirm that it answers from the selected agent's knowledge.
Configure notifications
Choose a forwarding channel and the Fetchply events you want, such as handoffs, assignments, training, leads, quota, billing, team, or integration events.
Invite the app to the channel
Slack apps cannot post in every channel automatically. Invite Fetchply to the selected channel and trigger a test notification.
Reconnect if the workspace changes or authorization is revoked. Disconnecting removes the stored Slack connection and stops agent replies and forwarded notifications.
Automatic bot-loop protection
Fetchply ignores messages that Slack identifies as coming from a bot. This prevents Slack apps and Fetchply agents from continuously replying to each other. Ignored bot messages are not added as visitor conversations.
Troubleshooting
- Connection status cannot be loaded: Check your internet connection, then select Try again. Fetchply does not mark the workspace as disconnected or change its setup when this check fails. Wait briefly and retry before reconnecting.