WordPress plugin
Install the Fetchply WordPress plugin, connect your site in one click, and optionally connect WooCommerce without copying API keys.
The official Fetchply plugin is the easiest way to put your agent on a WordPress site. It adds the chat widget for you, so there is no code to paste, and links you straight to the Fetchply dashboard for everything else: training, customization, conversations, and analytics.
Install the plugin
In your WordPress admin, go to Plugins → Add New, search for Fetchply, then install and activate it. After activation, click Settings beside Fetchply on the Plugins page, or open Fetchply in the left admin menu.
You can also view the plugin on WordPress.org to read reviews or download it for a manual upload.
Connect your site
Click Connect to Fetchply. Setup opens in a new tab, where you can sign in or create a free account and pick the agent for this site. Selecting an existing agent connects it and returns you to WordPress with the widget live.
Need a new agent? Choose Create a new agent to start the normal Fetchply onboarding. Your WordPress site address is filled in for you. Choose the Free plan or complete paid checkout, then confirm the pages on Choose what your agent learns. As soon as you select Add pages or Finish with homepage and training starts, Fetchply returns to WordPress, connects the new agent automatically, and switches its widget on.
Verify
Open your site in a new tab. The chat bubble appears on every page. Changes you make in the Fetchply dashboard, like colors or welcome messages, sync automatically; you never need to touch WordPress again.
Connect WooCommerce in one click
If your site runs WooCommerce, the plugin can connect your store without creating API keys by hand:
Start from the plugin page
On the Fetchply admin page, click Connect WooCommerce. Confirm on fetchply.com which agent gets access.
Approve the access request
WooCommerce shows its own approval screen describing read-only access for Fetchply. Approve it, and you are done: your agent can now answer product and order questions.
Capabilities like order lookup and product recommendations are configured under Integrations → WooCommerce in the Fetchply dashboard. See Connect WooCommerce for details.
Prefer not to install a plugin? You can always paste the standard install code from Embed in your dashboard into your theme footer or a header and footer plugin instead.
Turning the widget off or disconnecting
- To hide the widget temporarily, untick Show the chat widget on my site on the plugin page and save.
- Disconnect removes the widget and the plugin's stored settings from WordPress. Your Fetchply account and agent are untouched.
- To fully revoke WooCommerce access, also remove the Fetchply key under WooCommerce → Settings → Advanced → REST API in WordPress, and disconnect the store under Integrations → WooCommerce in the Fetchply dashboard.
Troubleshooting
- The connect button says the link expired or did not match. New-agent setup must finish within 12 hours in the same browser tab and signed-in WordPress administrator session. If you signed out, changed accounts, closed the setup tab, or took longer, return to the plugin page and click Connect again. The agent you created remains available to select.
- Creating a new agent completed but did not return you to WordPress. Return to the original WordPress plugin page, click Connect to Fetchply again, and select the agent. This recovery does not recreate or retrain it.
- Paid checkout returned to Fetchply instead of WordPress. This is expected. Confirm the pages your agent should learn first; Fetchply returns to WordPress after it accepts that training selection.
- Onboarding says your plan has reached its agent limit. Return to the plugin connect screen and pick one of your existing agents, remove an agent you no longer use, or upgrade your plan before creating another.
- You see "No access to this agent" when connecting WooCommerce. You are signed in to a Fetchply account that cannot manage integrations for the connected agent. Sign in with the owner's account, or ask the owner to grant you integration access under Team.
- The widget does not appear on the site. Check that Show the chat widget on my site is ticked on the plugin page, and that no caching or optimization plugin is stripping scripts from your pages; if one is active, clear its cache after connecting.
- You denied the WooCommerce request by mistake. Nothing was shared. Click Connect WooCommerce again and approve it.
- The same site was connected to a different agent before. Connecting again simply replaces the previous choice; only one agent chats on a site at a time.
Identify logged
Tell the chat who is signed in so the agent greets people by name and your inbox shows whose conversation is whose. Examples for Shopify, WordPress and Next.js.
Customize the widget
Set launcher style, brand identity, welcome content, starter questions, citations, and the AI rules used in chat.