Agents
Understand what belongs to each Fetchply agent and how to create, configure, test, pause, or remove one.
An agent is the main container for knowledge, instructions, widget settings, conversations, integrations, analytics, leads, and Guided Flows.
Each agent is isolated. A source, function, or channel connected to one agent is not automatically shared with another.
Read the Overview
Check your recent numbers, what customers ask, and the next action to take.
Create an agent
Start from a website or an empty knowledge base.
Configure behavior
Set instructions, model, status, alerts, and branding.
Test answers
Validate sources, boundaries, and visitor experience.
Your agents list
The dashboard home page lists every agent you can access as a card with its name, website, status, message count, and creation date.
The message count on a card is the number of messages that agent used in the current billing period. All your agents share one plan allowance, so to see the account-wide total and how much is left, open Plan & billing. An agent connected to a Shopify store counts toward that store's own allowance instead. Free test messages you send in the Playground do not appear in the count.
Each card shows the agent's own logo so you can tell your agents apart at a glance. The logo is the agent's chat icon: Fetchply picks it up from your website's site icon when the agent is created, and you can replace it any time under Widget → Appearance → Brand. Agents without a usable logo keep a neutral agent symbol instead, which is only a visual difference and does not affect how the agent works.
Logo troubleshooting
- My agent shows the neutral symbol instead of my logo. Your website may not publish a site icon that Fetchply could read. Open Widget → Appearance → Brand and upload a square image as the chat icon.
- I uploaded a logo but the card still shows the old one. Wait for the appearance settings to finish saving, then reload the dashboard home page.
- My logo disappeared after I changed my website. If the image it pointed to is no longer reachable, the card falls back to the neutral symbol. Upload the logo again as the chat icon so it is stored with your agent.
- My logo looks cropped or off-center. The card fits the whole image inside a small square. A square image with a little empty space around the mark reads best; very wide or very tall images look smaller.
Agent lifecycle
- Enabled agents can serve chat when installed or connected to a channel.
- Disabled agents stop serving new AI replies until enabled again.
- Deleting an agent is permanent and affects its knowledge and associated data.
Before deleting an agent, remove or replace its widget snippet and confirm that no channel or store still points to it.
The number of agents you can create depends on your plan.