Agents
Agents Overview
Learn how AI agents work in Fetchply — each agent is trained on your content and can answer visitor questions.
What Is an Agent?
An agent is a Fetchply AI assistant trained on your content. Each agent has its own:
- Knowledge base — website pages, uploaded files, and Q&A pairs
- Configuration — name, personality, system prompt, and behavior settings
- Widget — a customizable chat bubble you embed on your site
- Conversations — a full history of every chat with visitors
- Analytics — message counts, popular topics, and engagement metrics
You can create multiple agents for different purposes — a support bot for your help center, a sales assistant for your product pages, or an internal knowledge bot for your team.
Agent Limits by Plan
| Plan | Max Agents | Messages/Month | Data Storage |
|---|---|---|---|
| Free | 1 | 150 | 5 MB |
| Starter | 5 | 1,000 | 20 MB |
| Pro | 15 | 5,000 | 50 MB |
| Business | 999 | 15,000 | 100 MB |
Managing Your Agents
From the dashboard, you can see all your agents at a glance. Each agent card shows its name, status, and recent activity.
Creating Agents
Step-by-step guide to creating a new agent
Configuring Agents
Customize behavior, prompts, and appearance
Test Chat
Test your agent before going live
Agent Dashboard
When you click on an agent, you'll see its dedicated dashboard with these sections:
| Section | Description |
|---|---|
| Overview | Quick stats and recent activity |
| Conversations | Full chat history with visitors |
| Analytics | Message trends, engagement metrics |
| Leads | Captured visitor contact information |
| Sources | Knowledge sources and training data |
| Embed | Widget embed code and configuration |
| Settings | Agent name, prompt, model, integrations |
| Test Chat | Live testing interface |