Agents
Configuring Agents
Customize your agent's behavior, system prompt, appearance, and model settings.
Agent Settings
Every agent has a settings page where you can fine-tune its behavior. Navigate to your agent's Settings tab to access these options.
General Settings
Lead Capture Settings
Configure when and how your agent collects visitor information:
- Enable/disable lead capture
- Required fields — name, email, phone (choose which to collect)
- Capture timing — before chat starts or after a few messages
- Custom messages — the prompt shown when requesting information
Appearance Settings
Customize how the widget looks to match your brand:
| Setting | Description |
|---|---|
| Accent color | Primary color for the widget header and buttons |
| Position | Bottom-right or bottom-left corner |
| Bubble icon | Choose from preset icons or upload a custom one |
| Bubble size | Size of the floating chat button |
| Panel dimensions | Width and height of the chat window |
Use the Widget Customizer at /dashboard/[id]/customizer for a visual,
live-preview editor.
Branding
- Remove "Powered by Fetchply" — available on Pro plans and above
- Custom agent avatar — upload an image to replace the default bot icon
Auto-Save
All settings are auto-saved as you type — no save button needed. Changes take effect within a few seconds.
Settings use a 2-second debounce to avoid excessive API calls. Wait a moment after making changes for them to persist.