Upload file sources
Add supported documents to an agent, check extraction status, and handle scanned or low-text files.
Fetchply accepts PDF, DOCX, PPTX, CSV, XLS/XLSX, TXT, Markdown, HTML, and JSON knowledge files, each up to 10 MB; your total stored training data also depends on your plan.
- Documents (PDF, DOCX, TXT, Markdown, HTML): the readable text is extracted and indexed. Images inside documents are not read.
- Presentations (PPTX): the text on each slide and its speaker notes are indexed. Images, charts, and layout are not read.
- Spreadsheets (CSV, XLS/XLSX): rows and values are indexed so the agent can answer questions about them.
- Data files (JSON): the document is indexed as structured data, useful for product feeds or configuration-style content.
Older Word (.doc) and PowerPoint (.ppt) files are not supported; save them as DOCX or PPTX first.
Prepare the document
Remove passwords, private data, duplicate pages, stale policies, headers that overwhelm the content, and unsupported media-only pages.
Upload the file
Open Training Data → Files, choose the file, and keep the page open until the upload completes.
Wait for indexing
Processing means extraction or embedding is still running. Indexed means the source is available for retrieval. Failed needs attention.
Preview and test
Preview the extracted text, then ask a question that depends on a specific section of the document.
Scanned PDFs need searchable text before upload. Fetchply does not promise OCR for image-only pages.
Files with almost no extracted text can fail. Convert scans to searchable PDFs or paste the approved content as a text source.
Troubleshooting
- "Unsupported file type": check the file extension against the list above. Older .doc and .ppt files need to be saved as DOCX or PPTX before uploading.
- An HTML file indexed less content than expected: navigation menus, scripts, and styling are removed on purpose so only the readable content is trained.
- A JSON file failed to process: the file must be valid JSON. Open it in a text editor and fix any syntax errors, then upload it again.
- A presentation shows very little text: only slide text and speaker notes are read. Slides that are mostly images or charts contribute little content.