Text Snippets — Add Quick Facts to Your Free AI Chatbot
Add short text snippets to your free AI chatbot's knowledge base. Perfect for policies, disclaimers, hours, and quick facts. Type or paste — your chatbot learns instantly.
What Text Snippets Are
Text snippets let you add short pieces of written content directly — no file upload or website crawl needed. Type or paste the text you want your agent to know about, and it becomes searchable immediately after training.
Good use cases for text snippets:
- Company policies — short policy statements or guidelines
- Disclaimers — legal or compliance text
- Quick facts — hours, locations, or service descriptions
- Product details — descriptions for items not on your website
- Temporary info — promotions or announcements
Add a Text Snippet
Open the Text tab
Go to Dashboard → Agent → Sources → Text.
Enter your content
Give the snippet a title (this helps you find it later) and type or paste the content.
Save and train
The snippet is saved immediately. Run a Retrain for your agent to include the new content.
Managing Snippets
From the text snippets list, you can:
- Search — find snippets by title
- Sort — order by title or date added
- View — expand a snippet to read its full content
- Delete — remove snippets you no longer need
- Bulk delete — select multiple snippets and remove them at once
How Snippets Compare to Other Sources
| Source | Best for |
|---|---|
| Text snippets | Short, specific pieces of text you write yourself |
| Q&A pairs | Exact question-and-answer combinations that need precise wording |
| File uploads | Long documents like manuals, reports, or guides |
| Website pages | Your full website content — the main source for most agents |
Text snippets work alongside your other knowledge sources. After adding or editing snippets, retrain your agent so the changes take effect.
File Uploads
Upload PDFs, Word docs, and text files to expand your free AI chatbot's knowledge. Drag-and-drop files from your dashboard — your chatbot learns from them immediately.
Q&A Pairs
Add question-and-answer pairs to your free AI chatbot for guaranteed accurate responses. Perfect for pricing, policies, and FAQs. Your chatbot uses these answers first.