Email Log

The Email Log gives administrators a central audit trail of all emails generated by Fetchply. You can find it under Admin → Email Log.

Every outgoing message — including login verification codes, welcome emails, agent training notifications, billing alerts, customer chat transcripts, custom announcements, and automated lifecycle flows — is recorded here.

What you can see

• Recipient: The email address and name of the person who received the email.
• Subject & Source: The subject line and whether the email was generated automatically by the system, sent as an administrator broadcast, or triggered by an email flow.
• Sent by: Shows whether the message was triggered automatically by Fetchply or sent by a specific administrator.
• Status: Indicates whether delivery was successful (Sent) or encountered an error (Failed).
• Date: The exact date and time the email was processed.

Review an email

Click any row in the list to open the email details:

1. Visual preview: View the exact design, formatting, and buttons the recipient received in their inbox.
2. Plain text: Inspect the text-only fallback version of the email.
3. Delivery status and errors: If an email could not be delivered (for example, if an address was rejected by the mail provider), review the failure explanation to help the user resolve it.

Filter and search

• Search: Enter an email address, name, subject keyword, or template name to locate specific emails quickly.
• Filter by source: Use the filter buttons to switch between all mail, automatic system messages, custom admin broadcasts, and automated lifecycle flows.
• Filter by status: Toggle between successful deliveries and failed attempts to audit delivery issues.

Troubleshooting

An email shows as Failed

Open the email from the list and review the error message. Common causes include misspelled email addresses, full mailboxes, or temporary rejections by the recipient's mail provider. Once the underlying issue is resolved with the user, you can re-trigger the action (such as sending a new verification code or resending a custom email).

A user says they did not receive their email

1. Search for the user's email address in the Email Log.
2. If the email appears with a Sent status, confirm the exact recipient address matches. Ask the user to check their spam or junk folder, or search their inbox for the sender name.
3. If no email appears in the log, the action may not have completed or the user may have entered a different email address during signup or verification.