Notifications

The bell at the top right of your dashboard collects activity from across your account: visitors asking for a person, new messages, captured leads, training results, team changes, billing updates, integration problems, and quota warnings. A badge on the bell shows how many notifications you have not read yet.

Selecting the bell opens the notifications panel from the right side of the screen.

Popups in the top right corner

When something arrives while you are working, a popup appears in the top right corner of the screen, just below the bell. Its colour and icon match the kind of activity: green for a good result such as a captured lead or finished training, amber for something that needs attention such as a quota warning, red for a problem such as failed training or a disconnected channel, and grey for everyday updates. Problems stay on screen longer than confirmations, so there is time to read them.

Each popup offers up to two buttons:

• View takes you to the related page and marks the notification as read. It only appears when the notification points at a specific place in the dashboard.
• Mark read clears it from your unread count without leaving the page.

Closing a popup with the X changes nothing else. The notification stays unread behind the bell, so you can come back to it.

Popups are deliberately quiet in a few situations:

• Nothing pops up while the notifications panel is open, because the list already shows the new item.
• Nothing pops up while the dashboard is in a background tab. The bell badge counts everything that arrived, so you can catch up when you return instead of clearing a stack of old popups.
• When several notifications arrive at once, they collapse into a single popup that counts them and offers Open notifications. This keeps the corner readable during a busy moment.
• The same notification never appears twice, even if your connection drops and reconnects.

To turn popups off on the device you are using, open notification settings from the gear icon at the top of the panel and switch Popups off. Notifications still arrive and still count towards the badge.

Reading notifications

• Unread notifications show a highlighted background and an orange dot. Selecting one marks it as read and, when it relates to a specific place in the dashboard, takes you straight there.
• Use the All and Unread tabs to switch between your full history and only what still needs attention.
• Mark all read clears the unread badge in one step.
• Notifications are grouped by day (Today, Yesterday, This week, Earlier) so recent activity is easy to scan.
• Select View older notifications at the bottom of the list to load more. The panel shows your latest 100 notifications, and notifications older than 90 days are removed automatically.

Dismissing a notification

Hover over a notification (or move keyboard focus onto it) and select the X that appears to remove it permanently. Dismissing is separate from marking as read: a dismissed notification disappears from the list on every device and cannot be restored.

Choosing what you receive

Select the gear icon at the top of the panel to open notification settings. Each notification type has its own switch:

• Turning a type off stops those notifications everywhere you use Fetchply, on every device and browser. It does not change your email alerts or Slack notifications, which have their own controls in each agent's settings.
• Turning a type back on resumes future notifications of that type. Notifications that would have arrived while it was off are not delivered later.

Below the type switches are two per-device choices. Unlike the type switches, these apply only to the browser you are using right now:

• Popups controls whether an arriving notification appears in the top right corner.
• Sound controls whether a short chime plays when a notification arrives.

Troubleshooting

The panel says notifications couldn't load

Your connection to Fetchply was interrupted. Check that you are online, then select Try again. If the problem continues, reload the page.

A change in notification settings didn't save

If you see "That change didn't save", the switch has returned to its previous position and nothing was changed. Check your connection and flip the switch again.

No popups appear, but the bell badge still counts up

Check the Popups switch in notification settings on this device first. If it is on, remember that popups are skipped while the notifications panel is open and while the dashboard sits in a background tab. Popups also depend on a live connection to Fetchply: if that connection is unavailable, the badge still updates when you return to the tab, but nothing pops up in the moment.

If you use Fetchply in private or incognito browsing, the Popups and Sound switches cannot be remembered between sessions and return to on each time.

A popup covered something I was working on

Select the X on the popup to close it immediately, or switch Popups off in notification settings if you would rather never be interrupted. Popups sit in the top right corner and close on their own after a few seconds.

The View button is missing from a popup

Not every notification points at one specific page. When there is nowhere useful to send you, only Mark read is offered. Open the notifications panel to see the full item.

The badge count looks out of date

The count refreshes automatically when new activity arrives and whenever you return to the dashboard tab. If it still looks wrong, open the panel; it always loads the latest state.

I muted a type but still get emails or Slack messages

The switches in the notifications panel only control in-app notifications. Email alerts are configured per agent under Settings, and Slack notifications are configured on the Slack integration page for each agent.

I dismissed a notification by accident

Dismissed notifications cannot be restored. The underlying activity is not lost, though: conversations remain in your Inbox, leads on the Leads page, and billing details on the Billing page.