Configure email summaries
Receive daily, weekly, or monthly Fetchply performance recaps and understand what the aggregate includes.
Email summaries provide recurring account and agent activity recaps. Open the email summary controls from your settings and choose the schedules shown.
Available schedules
Enable daily, weekly, or monthly delivery independently. Send summaries only to an address that is allowed to receive operational and visitor-data metrics.
What a summary can include
The message can include totals across agents and per-agent breakdowns for conversations, messages, leads, handoffs, satisfaction, and common questions.
Values reflect the reporting window and available events. They can differ from a live dashboard opened with another date range or timezone.
If a message does not arrive, confirm the schedule, account email, spam folder, and recent activity. Then review email troubleshooting.