Connect Discord

One Discord server connects to one agent. Connecting a server that another agent already uses moves it to the new agent, and connecting your agent to a different server removes the bot from the previous one. Disconnecting removes the stored Discord connection, removes the bot from the server, and stops agent replies.

How answers work

• Members ask questions with the /ask command. The bot does not reply to regular messages, mentions, or direct messages.
• While the answer is prepared, Discord shows a "thinking" indicator on the command. Long answers are split into several messages.
• Conversations appear in your Fetchply inbox like every other channel, and each answered question counts as a message in your monthly plan.
• If a team member has taken over a member's conversation from the inbox, /ask tells that member a team member will follow up instead of sending an automatic answer.

Troubleshooting

• The /ask command does not appear: The command is registered when the server is connected. Disconnect and reconnect from Integrations → Discord, then type / again in the server. Discord may need a few seconds and sometimes a client restart to show new commands.
• The command answers "This server is not connected": The connection was removed or moved to another agent. Reconnect from Integrations → Discord.
• The bot was removed from the server by an admin: Fetchply cannot answer there anymore. Reconnect from Integrations → Discord to add the bot back; your agent setup is kept.
• The answer says the agent is not ready: Finish training the agent in the dashboard first, and make sure the agent is enabled.
• Members get no answer at all: Check the connection status on Integrations → Discord, and confirm the question was sent through /ask rather than as a normal message.
• Connection status cannot be loaded: Check your internet connection, then select Try again. Fetchply does not mark the server as disconnected or change its setup when this check fails. Wait briefly and retry before reconnecting.
• Repeating a question: Sending the same /ask question twice sends two answers and counts two messages; the command has no memory of duplicates.

Frequently asked questions

• Do I need to create my own Discord app or bot? No. The Add to Discord button installs the managed Fetchply app; there are no credentials to copy.
• Can the bot chat without the /ask command? Not yet. Free-form conversations (mentions and DMs) are not supported on Discord.
• How many servers can I connect? One server per agent. Create another agent to serve another server.
• Are answers private? No. Answers are posted in the channel where /ask was used, visible to everyone who can see that channel.