Connect Your Own API
Your assistant can now pull live answers straight from your own systems. Connect an API once, and when a shopper asks something that needs real-time data, like an order status or what is in stock, your assistant looks it up and replies with the real answer instead of a guess.
- Connect your own API as a custom action. Your assistant calls it automatically during a chat when a visitor’s question matches, then answers using the live response.
- A guided 3-step setup walks you through describing the action, configuring the request, and choosing what your assistant receives back, so you can launch one without touching code.
- Choose to send your assistant the full response, or write a short template like “Your order is {{status}}” that fills in only the fields you pick, for cleaner, more reliable replies.
- Test an action right inside setup: run a real request, see the response, and click any field to copy its path, so mapping your data takes seconds.
- During a chat, visitors see a subtle “checking…” status while your assistant looks something up, then the answer appears.
- A new Activity view shows how often your assistant uses each action, its success rate, response time, and recent calls, so you can spot problems early.
- Setup validates every field as you go and tells you exactly what to fix, so a misconfigured action can’t go live.
- Connections are locked down by default: public HTTPS only, private and internal addresses blocked, and any API keys you add are encrypted and never shown again or shared with the model.