Changelog

Every release, in plain language.

What we shipped and when, written so anyone on your team can follow along. Newest first.

115 releasesv0.1 → v2.95Latest: Smarter Automation Notifications

August 12, 2026

Smarter Automation Notifications

Automation notifications now carry the substance of the event by default, and the builder shows exactly which placeholders each trigger provides as click-to-copy chips under every message box.

Improved2

A "Notify the team" step with an empty message now includes a summary of the event on its own: the conversation messages for a new conversation, the contact details for a captured lead, or the visitor’s request for a handoff. No more near-empty notification emails.
The automation builder now shows the trigger’s available fields as click-to-copy chips under every message box, so you can see exactly which placeholders exist and paste them without guessing.

v2.94

August 12, 2026

Richer New Conversation Automations

Automations triggered by a new conversation now receive the full opening exchange: the visitor’s first message, your agent’s first reply, and a visitor identifier are all available to conditions, message placeholders, and webhook deliveries.

Improved1

The "A new conversation starts" trigger now includes the agent’s first reply and a visitor identifier alongside the visitor’s first message, so notifications, emails, Slack and WhatsApp messages, and webhook payloads can show the whole opening exchange.

v2.93

August 12, 2026

Full Integrations Catalog in Shopify

The Integrations page inside the embedded Shopify app now shows the full catalog: Facebook Messenger, Discord, Automations, Guided Flows, Commerce, and Google Sheets join the existing options, organized into Channels and Tools sections.

New1

The embedded Shopify app now lists every available integration: Facebook Messenger, Discord, Automations, Guided Flows, Commerce, and Google Sheets appear alongside Instagram DMs, WhatsApp Business, Slack, Lead Capture, Functions, and Webhooks.

Improved1

The Integrations page in the embedded Shopify app is now grouped into Channels and Tools and automation sections, so it is easier to find the option you need.

v2.92

August 12, 2026

Cleaner Billing Page

The Billing page is easier to read at a glance: your plan card now shows live usage on each allowance, every number appears in exactly one place, and the full plan comparison table opens only when you ask for it.

Improved4

The current plan card now shows messages and training data usage directly on your plan allowances, so you no longer read the same limits in two separate sections.
Add-on message balance and purchase history live in one place under Add-ons, instead of being repeated in the usage overview.
The full feature comparison table is tucked behind a "Compare all features" control, keeping the page short while every detail stays one click away.
For Shopify-billed accounts, the page no longer repeats the "Manage in Shopify" notice; the plan card carries the action and the plan table explains where changes happen.

v2.91

August 12, 2026

Shopify App Test Chat

The embedded Shopify app now lets you try your assistant right from the Settings page: open a test chat inside Shopify admin, ask questions, and see how it answers with your current settings, without touching your storefront.

New1

A Test your assistant button on the Shopify app’s Settings page opens the same test chat as the setup guide, so you can check answers right after changing a setting.

Fixed1

On the Shopify app’s Settings page, the Agent status tab no longer crams the status card against the avatar card; sections keep an even, readable spacing.

v2.90

August 12, 2026

Simpler Visitor Identity Setup

Visitor identity now lives with the rest of your install options under Widget → Install, trimmed to the two things you actually set — your secret key and how strictly identities are checked — next to a rewritten guide with short snippets for Shopify, WordPress, Next.js and more.

Improved2

Visitor identity moved from Settings to Widget → Install, where it sits with your embed code and developer options, and folds away until you need it. It is down to the essentials now: your secret key, how strictly identities are checked, and a Setup guide button.
The Identify logged-in users guide is rewritten in plain language with short copy-paste snippets for Shopify, WordPress, Next.js, React apps, and any other website. Each one covers signing people out as well as in, so a shared computer never shows the previous person’s chat, and the guide adds a field reference, ready-made code for Node, PHP, Python and Ruby, and expanded troubleshooting.

v2.89

August 12, 2026

Tidier Shopify Policy Import

Importing store policies in the embedded Shopify app is now calmer: one clear summary notification tells you what was imported and what still needs your attention, instead of a stack of banners.

Improved1

After you select Import from Shopify on the Store policies page, a single summary banner now confirms how many sources were imported and points out any sections that still need to be filled in, replacing the previous stack of per-source and per-warning banners.

v2.88

August 12, 2026

Identify Logged-in Users

Your website can now tell the agent who the signed-in visitor is. The agent greets them by name and stops asking for details it already has, your inbox shows who each conversation belongs to, and an optional identity secret proves the identity is real.

New4

Identify signed-in visitors from your website with a small script snippet or attributes on the embed tag: pass a user ID, name, email, phone, avatar, and up to 20 custom attributes.
Identity verification: generate a secret in Settings → Visitor identity and have your server sign each identity. Verified conversations show a Verified identity badge in the inbox, and a Required mode rejects unsigned identities once your site sends signatures everywhere.
The agent is aware of the signed-in visitor: it can greet them naturally and no longer asks for a name or email it already knows.
Conversations in the public API now include the visitor’s external user ID, verification status, and custom attributes.

Improved1

The Visitor identity settings are now a friendly three-step setup guide with copy-paste snippets for identifying visitors, signing identities on your server, and testing the result in your inbox.

Security1

Signing out via the widget clears saved conversations on that device, so the next person on a shared computer cannot read them, and the chat widget now ignores messages from other origins on the page.

v2.87

August 12, 2026

Function Address Placeholders

Custom functions can now call APIs that expect a value inside the web address itself — like /orders/12345 — by writing a placeholder such as {{param:order_id}} into the address.

New1

Function addresses accept parameter placeholders: write {{param:name}} in the path or query of the URL and the agent fills in the visitor’s value when it calls your API.

Improved1

The function editor checks placeholders as you type: each one must match a required parameter and sit after the domain, so a misconfigured address is caught before saving instead of failing in chat.

Security1

Placeholder values are safely encoded before they enter the address, so a visitor-supplied value can never redirect the request to a different page or site, and a call with a missing value is stopped before it is sent.

v2.86

August 11, 2026

Stripe Billing

Your agent can now handle billing conversations end to end with Stripe: it answers subscription and payment questions for a visitor’s billing email, and hands changes like cancelling or updating a card to your secure Stripe customer portal.

New2

Stripe billing ready-made integration: connect a restricted Stripe API key and the agent answers “is my subscription active”, “when do I renew”, and “did my payment go through” for the visitor’s billing email.
When a visitor wants to cancel, switch plans, update their card, or pay an open invoice, the agent sends them to your Stripe customer portal sign-in page, where Stripe emails a secure sign-in link before any change can be made.

Security1

The Stripe tools are read-only and share only subscription status, renewal date, and the latest invoice’s payment status and amount — never names, addresses, or payment details — and setup guides you to a restricted key that can read nothing else. Account changes always require the Stripe-verified email sign-in.

v2.85

August 11, 2026

Zendesk and Freshdesk Support Tickets

Your agent can now hand tough questions to your support team: two new ready-made integrations file a ticket in Zendesk or Freshdesk with the visitor’s name, email, and issue, so a human follows up by email.

New3

Zendesk ready-made integration: when the agent can’t resolve an issue, it collects the visitor’s name, email, subject, and details, files a Zendesk ticket, and shares the ticket number in the chat.
Freshdesk ready-made integration: the same ticket-filing flow for Freshdesk helpdesks, set up with just your subdomain and API key.
Functions support Basic authentication: enter credentials as username:password and they are encoded and sent securely on every call, alongside the existing bearer token and API-key header options.

Security1

The ticket integrations are create-only by design: the agent can open tickets for a visitor but can never read existing tickets, so one visitor can’t see another customer’s support history.

v2.84

August 11, 2026

Discord Direct Message Replies Reach the Inbox

When your team replies to a Discord member from the inbox, the member can now answer that direct message and their reply lands in the same inbox conversation, so Discord conversations no longer go one-way.

Improved1

Files a member sends in a direct message reply show up in the inbox conversation as links, and the member’s Discord name and profile photo stay up to date on the conversation.

Fixed1

Direct message replies from Discord members now appear in the inbox conversation they belong to. Previously a member answering the bot’s direct message was never delivered, so the conversation looked one-sided.

v2.83

August 11, 2026

Lead Capture on the Integrations Page

Lead capture now has its own page on fetchply.com alongside the other integrations, explaining how the in-chat form turns visitors into contactable leads, and the header menu is now called Integrations.

New1

A new Lead capture page under Integrations on fetchply.com shows how the in-chat form works: when it appears, which fields it can ask for, and how leads reach your dashboard, Google Sheets, or webhooks.

Improved1

The Channels menu in the website header is now called Integrations, matching the integrations page it links to, and includes Lead capture.

v2.82

August 11, 2026

Discord Integration

Your agent can now answer questions inside Discord: connect a server in a couple of clicks and members get trained answers with the /ask command, with every conversation flowing into your shared inbox.

New4

Discord integration: connect one Discord server to an agent from Integrations → Discord using the managed Add to Discord flow, with no app or credentials to create.
The /ask slash command lets any server member ask the agent a question in a channel and get an answer from your trained content, with long answers split across messages automatically.
Discord conversations appear in the shared inbox alongside other channels, and instant answers from your Q&A pairs are delivered without using plan messages.
Team members can reply to Discord conversations from the inbox: after a takeover, replies reach the member as a direct message from the bot, file attachments arrive as links with image previews, and the composer confirms whether each reply was delivered.

Improved3

When a team member has taken over a conversation from the inbox, /ask lets the member know a person will follow up instead of sending an automatic answer.
Fetchply.com now features a customer spotlight above the questions section, where a Shopify store owner describes what changed after adding Fetchply to their storefront.
Discord conversations in the inbox show the member's Discord name and profile photo, and the inbox filter bar includes a dedicated Discord channel.

Fixed2

While a visitor was part-way through a guided flow, the agent could interrupt and ask for contact details instead of waiting until the flow finished. Guided flows now run to the end without that interruption.
The custom plan enquiry form on the pricing page failed to send when a higher monthly message volume was selected. Every volume option can now be submitted.

v2.81

August 11, 2026

A New Homepage

The Fetchply homepage has a new animated hero that shows the product promise at a glance: a customer presses a question, and the answer drops out instantly, stocked entirely from your own content.

Improved2

A refreshed homepage hero makes it easier to understand what Fetchply does in seconds: every customer question answered instantly on your website, WhatsApp and Instagram, using your own content.
The homepage answer machine is interactive: press any question button, like Where is my order or Pricing plans, and watch its answer drop into the tray.

v2.80

August 10, 2026

Functions Reliability

Functions (custom endpoint tools) got more dependable: a successful call is always reported as a success even during brief service hiccups, and the Functions activity analytics stay fast as call history grows.

Improved1

The Functions activity tab loads its usage statistics faster for agents with a long call history.

Fixed1

In rare cases a function call that succeeded (for example a completed booking) could be reported to the visitor as failed, which risked a duplicate attempt. Successful calls are now always answered as successes.

v2.79

August 10, 2026

Inbox Readability Fixes

Messages sent by your team in the inbox are now fully readable: links, code, tables, and quotes inside a teammate reply no longer blend into the bubble color.

Fixed1

Links inside a teammate reply in the inbox were nearly invisible because they used the same color as the message bubble. They now use a contrasting color, along with headings, bold text, code, quotes, and tables in those replies.

v2.78

August 10, 2026

Automation Send Steps, Wait Steps & Handoff Trigger

Automations can now message people directly and pace themselves: send emails, WhatsApp messages, and Slack messages as automation steps, pause a run with a Wait step, react when a visitor asks for a human, and personalize any message with fields from the event.

New5

Three new automation actions: Send an email to any address, Send a WhatsApp message to any number (with optional approved template for messages outside the 24-hour reply window), and Send a Slack message to your connected workspace.
A new "Visitor asks for a human" trigger starts an automation whenever someone requests a handoff, carrying the visitor's email, message, and channel so your follow-up can use them.
A Wait step pauses an automation for minutes, hours, or days (up to 7 days) before running the next step, for example to send a follow-up email an hour after a handoff request.
Message personalization with fields: notification and send steps can include placeholders like {{email}} or {{name}} that are filled in from the event that triggered the run, including using a captured lead's email as the recipient.
A ready-made template sets up a team notification for handoff requests in one click, which you can extend with send and wait steps.

v2.77

August 10, 2026

Automation Notifications via Email & WhatsApp

Automation notifications can now reach you outside the dashboard: the Notify the team action can additionally send the same message by email, by WhatsApp, or both.

New1

The Notify the team action in automations now has delivery channels: alongside the dashboard notification center, you can send the notification to your account email, to a WhatsApp number of your choice via your connected WhatsApp integration, or both.

Improved1

Automation steps on the canvas now show which channels a notification goes to, and the run history records how each channel delivery went.

v2.76

August 10, 2026

Automation Builder Upgrade

The automations builder grew up: drag steps anywhere and your layout is saved, undo and redo any change, work with full keyboard shortcuts, and see exactly what needs fixing before an automation can go live.

New3

Steps in the automations builder can now be dragged anywhere on the canvas, and your arrangement is saved with the automation. A Tidy layout button re-arranges everything automatically whenever you want a fresh start.
Undo and redo in the automations builder: every change to steps and connections can be reverted with Ctrl+Z and restored with Ctrl+Shift+Z, including from the new toolbar buttons.
Keyboard support across the builder: Ctrl+S saves, Delete removes the selected step or connection, and Escape clears the selection.

Improved3

Problems are now easier to find and fix: an issues panel above the canvas lists everything blocking a save in plain language, clicking an issue jumps to the affected step, and affected steps are marked directly on the canvas and the mini-map.
Connections are clearer and safer: they show Yes/No branch labels, can be removed with a click or the Delete key, and connections that would loop the automation back on itself are rejected while you drag.
When editing a condition, the field box now suggests the fields the chosen trigger provides, with a short description of each. The builder also warns before you leave or close the page with unsaved changes, and destructive actions ask for confirmation in a proper dialog.

Fixed1

Automations with a condition followed by more steps were sometimes wrongly reported as "not reachable from the trigger" and could not be saved or turned on. Branching automations now validate correctly.

v2.75

August 10, 2026

Inbox Channel Sidebar

The inbox now has a collapsible channel sidebar. Every channel your agent receives on is listed with its icon, name, and unread count, so you can see where new messages are waiting and jump straight to one channel.

New1

A channel sidebar in the inbox on laptop and larger screens. It lists your views (all, unread, needs agent) and every connected channel with its unread count, and collapses to a narrow icon strip when you want more room; the inbox remembers your choice.

Improved1

On smaller screens the channel filters stay as the compact icon row above the conversation list, so nothing changes on mobile.

v2.74

August 10, 2026

Smarter Error Recovery

The Try again button on error screens now does what it says: it reloads the affected part of the page with fresh data, so temporary hiccups recover in place without a full page refresh.

Improved1

Pressing Try again on an error screen in the dashboard, chat widget, admin area, or website now re-fetches fresh data and re-renders the section that failed, instead of only redrawing what was already loaded. Temporary glitches, like a brief connection drop, now recover on the first click far more often.

v2.73

August 10, 2026

Instant Navigation

Moving between pages now feels instant. The dashboard shows the next page immediately with a lightweight placeholder while its content loads, instead of waiting on the previous page after a click.

Improved2

Dashboard pages now respond to every click right away: the page switches immediately and content fills in as it arrives, so the app no longer feels stuck while loading.
Links across the site preload smarter, so frequently visited pages open faster on repeat visits.

v2.72

August 10, 2026

Guided Flows Toggle

Guided Flows is now a per-agent integration you turn on under Integrations. While it is off, no flow is shown or started on any channel; agents already using guided flows were switched on automatically, so nothing changes for them.

New1

A Guided Flows toggle under Integrations. Turn it on to show the Guided flows builder and serve published flows on the widget, WhatsApp, and Instagram. Turning it off hides every entry point and stops flows immediately; flows, drafts, and in-progress conversations are kept and resume when you turn it back on.

Improved1

Agents that already had guided flows were enabled automatically, so existing flows keep working without any action on your part.

v2.71

August 10, 2026

Smarter Usage Meter and Alerts

The message counter now includes your add-on messages, so the remaining number always matches what your agents can actually serve. Low-balance warning emails now watch that combined balance: one when 90% is used, one more when everything runs out.

Improved3

The Messages meter on the Billing page and in the dashboard sidebar now counts your monthly plan and add-on messages together. Previously the counter could show 100% used while add-on messages were still available.
Usage warning emails are now based on your combined message balance: the account owner gets a warning when 90% of plan plus add-on messages have been used, and a final email when everything is used up. Each alert arrives at most once per billing period.
The developer API usage endpoint and the get_usage assistant tool now also report the remaining add-on message balance and the total messages remaining.

v2.70

August 10, 2026

WordPress Plugin

The official Fetchply WordPress plugin puts your agent on any WordPress site in one click: connect from your WordPress admin, and the chat widget goes live with nothing to copy or paste. WooCommerce stores can grant read-only access in one approval step, with no API keys to create by hand.

New3

Official WordPress plugin. Install it from your WordPress admin, click Connect, sign in to Fetchply, pick an agent, and the chat widget is live on every page. Training, customization, conversations, and analytics stay in your Fetchply dashboard, one click away from the plugin page.
New to Fetchply? The connect step can create your agent for you: choose "Create a new agent", and it is built from your WordPress site and starts training on your content immediately, so first-time setup finishes in a single pass.
One-click WooCommerce connection. Instead of creating REST API keys by hand, approve a read-only access request on a WooCommerce screen and your agent can immediately answer product and order questions. Manual key entry still works under Integrations → WooCommerce.

Improved1

The WordPress guide on the Embed tab now recommends the official plugin, with the copy-paste install code kept as a no-plugin fallback.

v2.69

August 10, 2026

Automations

A new Automations integration lets your agent run follow-up actions on its own: when a new conversation starts or a lead is captured, it can notify your team or send the event to a webhook. Turn it on per agent under Integrations.

New4

Automations: an "if this, then that" integration for your agent. React to a new conversation or a captured lead, optionally check conditions like "the lead has an email", and run actions: notify your team in the dashboard or deliver the event to one of your webhook endpoints.
A per-agent Automations toggle under Integrations. Automations only run while it is on, and turning it off stops everything immediately. Each event runs an automation at most once, so retries never duplicate notifications or deliveries.
A visual automation builder. Enable the integration and an Automations page appears in the sidebar: create an automation from a template, edit its trigger, conditions, and actions on a canvas, then turn it on when it is ready. Drafts never run, so you can edit safely.
Run history for every automation. See its most recent runs, whether each one completed, what every step did, and why a run failed. History is kept for 30 days.

v2.68

August 7, 2026

WooCommerce Catalog Accuracy

A parity pass on WooCommerce stores: product recommendations now respect your category and draft settings, honor in-stock requests, show real review counts, and the order lookup form reliably reflects your order-number example and email-only option.

Improved1

When a shopper asks for something that is in stock, WooCommerce product recommendations now leave out sold-out products, matching how Shopify stores already behave.

Fixed3

The "Product categories" filter and "Include draft products" settings for WooCommerce stores now actually shape recommendations. Previously they could be saved but were not applied, so the agent recommended from the full published catalog regardless.
The order lookup form in the website chat for WooCommerce stores again shows your order number example and lets shoppers submit with just their email when email-only lookup is enabled. Both hints could go missing from the live form.
Product cards for WooCommerce stores showed a product’s sales count as its number of reviews. They now show the real review count.

v2.67

August 7, 2026

A More Capable Developer API

The API and connected AI assistants get big upgrades: search what an agent knows and get back the most relevant passages, edit text snippets in place instead of deleting and re-adding them, and read a single source or lead directly.

New5

A knowledge search endpoint in the API. Send a question and get the most relevant passages the agent would use to answer it, each with the title and address of the page or document it came from. It runs the same lookup the agent uses in real conversations, so it is the quickest way to verify what the agent learned. Searches are free and never use message credits.
AI assistants connected over MCP, like Claude and Cursor, get a matching search_knowledge tool, so you can ask "does my agent know our refund policy?" and see exactly what it would find.
A new "Search knowledge" permission for API keys lets you grant search access without exposing anything else.
Text snippets can now be edited in place through the API and by connected assistants: read a snippet back with its stored text, change the title or content, and the agent re-learns it automatically. No more deleting and re-adding a snippet to fix a typo.
Read a single training source or a single lead directly by its ID, instead of paging through lists to find one record.

v2.66

August 6, 2026

Abandoned Cart Recovery

Shopify stores can now win back abandoned checkouts automatically: after a configurable wait, shoppers who opted in to marketing get one reminder with their saved cart and a link straight back to checkout, on WhatsApp when connected or by email.

New4

Abandoned cart recovery for Shopify stores. When a shopper starts checkout and leaves without paying, the assistant follows up with what they left behind and a one-tap link that reopens their exact checkout. Turn it on under Integrations → Shopify → Abandoned cart recovery; it is off by default.
Reminders go out on WhatsApp when WhatsApp Business is connected and the shopper opted in to text marketing, using an approved message template you choose; otherwise they are sent by email. Every reminder respects the marketing consent the shopper gave at checkout.
Built-in safety rules: exactly one reminder per checkout, a configurable wait before sending (2 hours by default), and no reminders for carts abandoned before you enabled the feature. The settings card shows reminders sent and checkouts recovered over the last 30 days.
Every recovery email includes a one-click unsubscribe link, and consent is re-checked right before each reminder goes out, so shoppers who change their mind after abandoning a cart are never messaged.

v2.65

August 6, 2026

Proactive Messages in Shopify Admin

Manage proactive campaigns without leaving Shopify: the embedded app gets a Proactive messages page for creating, editing, pausing, and measuring the messages that nudge storefront visitors into a chat. The app navigation also gets simpler, with the Embed and Guided Flows pages folded into Settings.

New2

A new Proactive messages page in the embedded Shopify app lists your campaigns with their shown and clicked counts, so you can see what works right from Shopify admin.
Create, edit, pause, and delete proactive campaigns from Shopify admin. Changes save to the same place as the Fetchply dashboard, so you can manage them from whichever surface you prefer.

Improved2

A shorter embedded app menu: the Embed page now lives under Settings as the Widget embed tab, and Guided Flows opens from its own Settings tab. Old links and bookmarks redirect to the right tab automatically.
The Settings tabs dropped their green check marks, so all sections fit comfortably on one row.

v2.64

August 6, 2026

Agency Program In Reach

The agency partner program is now one click away from your dashboard instead of something you had to know the address for.

Improved1

Added an Agency program entry to your dashboard account menu. It opens the partner application, and if you are already an approved partner it takes you straight to your partner dashboard.

v2.63

August 6, 2026

Profile Avatars

Put a face on live support: upload a profile photo from account settings or the embedded Shopify app, and it appears next to your replies in the chat widget.

New2

You can now upload a profile avatar from your account settings page. When you reply to a customer live, the photo appears next to your messages in the chat widget, so customers can see a real person is helping them. Square PNG, JPG, GIF, or WebP images up to 512 KB are supported, and you can change or remove the photo at any time.
Merchants using the embedded Shopify app can manage the same avatar without leaving Shopify admin: open Settings → Agent status and upload, replace, or remove your photo there. Both places update the same profile.

v2.62

August 6, 2026

Steadier Shopify Home

A steadier home screen for the embedded Shopify app: brief connection hiccups no longer masquerade as a disconnected store, the chat widget card now reliably shows its live On state, and the home page is less cluttered.

Improved2

Removed the Guided Flows banner from the embedded Shopify home page to keep it focused on your store status and setup. Guided Flows remain available from the app navigation.
The embedded Shopify app now automatically retries brief network hiccups when loading your store data, so momentary blips no longer interrupt the dashboard at all.

Fixed4

Connected stores sometimes saw the "Connect your Fetchply account" setup screen in Shopify admin after a brief network hiccup, even though the assistant was working fine on the storefront. The app now shows a clear "temporarily unavailable" notice instead, retries automatically, and offers a Try again button, so the setup screen only appears when a store truly is not connected.
Returning to the embedded app right after changing your plan could trigger the same setup screen if the plan update was slow to sync. The home screen now loads normally and the plan change syncs in the background.
Saving store settings from the Fetchply dashboard could break the link to a store installed from the Shopify App Store, leaving the embedded app permanently asking you to connect your account and Analytics stuck on "Setting up your assistant" while the assistant kept serving shoppers. Saving settings no longer touches your store connection, and the dashboard now clearly declines manual store credentials for stores the Shopify app already manages.
The "Embed app to your theme" card on the embedded Shopify home page kept showing "Turn on chat" without the green On badge even after the widget was enabled and visibly working on the storefront. The app could not read your theme settings at all, so it never knew the chat was on. It now reads the state reliably — including on large themes and themes that store their settings with extra formatting — and asks Shopify directly for the chat widget's status where available. The card now reflects the real on/off state.

v2.61

August 6, 2026

Page-Aware Answers

The website widget now tells the agent which page the visitor is chatting from, so page-specific questions get grounded answers without pasting links.

New1

The agent now knows the address and title of the page the visitor is on, so questions like "is this product in stock?" or "does this apply to this plan?" are answered in context. Only the page address and title are shared, with search terms and tracking codes stripped out first.

v2.60

August 6, 2026

Reliable Retraining

A retraining fix for agents without a valid website address: a failed retrain no longer leaves the agent stuck reporting that a training job is already in progress.

Fixed1

Retraining an agent that has no valid website address could silently leave behind a stuck training job, so every later retrain was rejected with "A training job is already in progress". Invalid retrain requests are now rejected up front with a clear error, and any previously stuck jobs are cleaned up automatically.

v2.59

August 6, 2026

Polished Proactive Messages

Proactive messages now look and behave like a native part of the widget: the nudge matches your suggested question chips, wins the spot when both would appear, and opens the chat as a proper welcome screen.

Improved2

The proactive message next to the launcher now uses the same chip design as your suggested questions, so the widget looks consistent on your site.
When a proactive campaign is set to run on a page, its message takes the place of the floating suggested question chips instead of competing with them for the same spot.

Fixed1

Selecting a proactive message now opens the chat with your campaign text as the agent’s opener on the welcome screen, with suggested questions below it, instead of stacking it under the generic welcome message.

v2.58

August 6, 2026

Smarter Order Lookup

Shopify order lookup becomes a natural conversation: no more forms in the website chat. Customers share an email, order number, or phone number in the chat and the agent answers with their order status directly, listing active orders by default. Merchants also get order lookup controls and can now manage store settings from the embedded Shopify app.

New5

Shopify order lookup in the website chat is now a natural conversation. Customers type their email, order number, or phone number in the chat (no form to fill in) and the agent replies with the order status, items, tracking, and delivery estimate in plain language, asking only for whatever is still missing.
When a customer shares just their checkout email in the website chat, the agent lists their active orders (the ones still being prepared or on the way) and leaves out delivered or cancelled orders unless they ask to see everything. Email-only answers show status, items, totals, tracking, and delivery estimates, but never street addresses, names, or order notes. New Shopify stores get email-only lookup out of the box; it can be turned off in settings.
The embedded Shopify app’s Settings page has a new Store settings tab with the store name, email-only order lookup, order number example, custom order fields, lookup instructions, and catalog collections, the same settings as the Fetchply dashboard, so you can manage everything without leaving Shopify admin.
Shopify stores can share custom order fields in verified order answers. List the order metafield keys to include, and the agent can confirm details like gift messages or delivery preferences; details customers fill in at checkout are included automatically.
Tell the agent what your order numbers look like (for example "SO-12345") so it recognizes them in chat, even with custom prefixes, and shows customers the format when asking for one. You can also add free-form lookup instructions the agent follows when sharing order status.

Improved1

The WooCommerce order lookup form in the website chat adapts to your settings: it shows your order number format as a hint and lets customers submit with just their email when email-only lookup is enabled.

Fixed2

Website chat order lookups no longer stall when the agent misreads a question about an existing order: the agent can now look the order up directly during the conversation instead of depending on a separate detection step.
The "Usage this cycle" meter in the Shopify app could show 0 messages used even while your agent was actively chatting. The meter now always reads the same counter your messages are billed against, so it matches your real usage.

v2.57

August 5, 2026

Proactive Engagement

The website widget can now start the conversation: proactive campaigns show a page-specific message after a visitor lingers, turning silent browsing into chats.

New2

Proactive campaigns open the chat with a targeted message after a visitor stays on a matching page for a set number of seconds. Create them on the new Proactive tab under Widget → Appearance, with per-page targeting, delay, and priority.
Each campaign shows how many times its message was shown and clicked, so you can see which nudges start conversations and pause the ones that do not.

Improved1

Proactive messages are polite by design: visitors see at most one per page visit, a dismissed message never returns, and a shown message waits a day before reappearing.

v2.56

August 5, 2026

Smart Delivery Estimates

The agent now answers "when will my order arrive?" with an actual date. Verified Shopify and WooCommerce orders get a delivery estimate computed from your shipping policy timeframes and the order’s live status, counted in business days.

New2

Verified orders now include an estimated delivery window computed from your shipping policy: processing time plus the delivery timeframe of the order’s shipping method, counted in business days that skip weekends. The agent shares it as an estimate, never a guarantee, and stays silent about dates when no timeframe matches.
Shopify order lookups now surface the carrier name, tracking number, and the carrier’s own estimated delivery date when the courier reports one, alongside the existing tracking link. Once the carrier marks a package delivered, the agent confirms the delivery date instead of estimating.

Improved1

Answers about unshipped orders now set expectations with an estimated delivery window when your store policies include processing and delivery timeframes, instead of only saying the order has not shipped yet.

v2.55

August 5, 2026

More Knowledge Sources

Agents can now learn from more places: PowerPoint, HTML, and JSON file uploads, shared Notion pages and Google Docs imported by link, and document uploads through the API.

New3

File uploads now accept PowerPoint presentations (PPTX), HTML pages, and JSON files alongside PDF, DOCX, spreadsheets, text, and Markdown. Presentations are read slide by slide, including speaker notes.
Train an agent on shared Notion pages and Google Docs by pasting a link in the new Notion & Google Docs tab under Training Data. Imported pages are re-read on your retraining schedule, so edits flow into your agent automatically.
The API can now upload document files to an agent’s knowledge, so you can push PDFs, presentations, and other documents from your own systems without opening the dashboard.

Improved1

Pasting a Google Docs share link or an unpublished Notion link now gets clear guidance right away, instead of a source that fails to index minutes later.

v2.54

August 5, 2026

Customer Names & Photos in the Inbox

Inbox conversations from WhatsApp, Instagram, and Messenger now show who is writing: the customer’s profile name and, where the channel provides one, their profile photo.

New3

WhatsApp conversations show the customer’s WhatsApp profile name automatically, so your team no longer sees an anonymous phone number in the inbox.
Instagram conversations show the sender’s Instagram name and profile photo in the conversation list and header.
Messenger conversations show the sender’s Facebook name and profile photo once Meta approves profile access for your connected app.

Improved1

Channel-provided names never overwrite a name your team entered by hand, and profile photos refresh on their own while the customer keeps messaging. When a photo is unavailable or has expired, the conversation shows the customer’s initials instead.

v2.53

August 5, 2026

Reliability Fixes

Small fixes that make order confirmations and the blog editor behave the way you expect.

Fixed2

Tapping an order confirmation button more than once on WhatsApp now repeats the exact original confirmation, including the payment method and any savings, instead of a shortened version.
In the blog editor, choosing a broken-link review finding now jumps to the broken link in the article instead of doing nothing.

v2.52

August 5, 2026

Blog Discovery & Editor Upgrades

Readers get related articles, series navigation, better search, a featured article, and a newsletter signup. Writers get autosave with crash recovery, side-by-side editing, clickable review findings, bulk actions, view trends, and clearer version comparisons.

New4

Articles now end with related reading picked by shared topics, previous and next article links, and — for articles that belong to a series — a series overview showing every part and your place in it.
You can feature an article so it leads the blog home page, and readers can join the newsletter from the blog home page and the end of every article.
The article editor autosaves while you write and keeps a local backup in your browser, so a closed tab or lost connection no longer loses work — the editor offers to restore unsaved changes when you return.
A Split view shows the editor and live preview side by side on wide screens, and the preview can switch to phone width to check how an article reads on small screens.

Improved4

Blog search shows publication dates, reading time, and topics for each result, highlights your search terms, and pages through large result sets.
The blog is easier to follow: an RSS link now appears in the blog navigation and feed readers discover the feeds automatically.
Review findings are now clickable and jump straight to the spot in the article — or the details panel — where each issue can be fixed. Inserting an image keeps its description selected so you name it before publishing, and failed image uploads now show what went wrong.
The article library supports publishing, unpublishing, and deleting several articles at once, shows a 30-day view trend next to each view count, and version history now shows removed lines alongside additions.

Fixed1

Article view counts shown in the library and used by the “Most read” sort now update correctly as readers open articles.

v2.50

August 5, 2026

A Sharper Blog Reading Experience

Published articles read better: one professional typeface tuned for long reads, redesigned callouts, takeaways, steps, FAQs, and contents blocks, and an editor preview that shows the article exactly as it publishes.

Improved3

Blog articles now use a single professional typeface tuned for long reads, with a clearer heading scale, so published pages look sharper and are easier to read.
Article blocks were redesigned: callouts name their tone in a small title (Note, Info, Tip, Success, Warning, Critical), takeaways got tidier check markers, step numbers are bolder and easier to follow, FAQs read as one clean ruled list instead of stacked boxes, and the in-article contents block sits on a quiet panel.
The blog editor’s Preview now shows the article exactly as it will publish: full editor width, the same fonts and reading measure, framed code samples with a working Copy button, section links, and a filled-in contents block.

v2.49

August 5, 2026

Mentions, Transfers & Team Conversations

The inbox becomes a real team space: mention teammates in private notes, transfer a chat to another teammate, and work the same conversation together without taking it away from its owner.

New3

Mention teammates in private notes: type @ in the Note tab to pick a teammate. They join the conversation, get a notification with a link straight to it, and the mention is highlighted in the note for everyone.
Transfer a conversation: hand a chat to another teammate from the composer’s actions menu (or the owner picker in the details panel). The new owner is notified and takes over from exactly where you left off.
Work conversations together: when a chat is owned by a teammate, you can now join it instead of being locked out. Joining lets you reply alongside the owner without taking the conversation away from them.

Improved1

The "Suggest a reply" shortcut now sits on the composer’s action row right next to Send, so drafting with AI and sending are in one place.

Fixed1

Browsing the composer’s command, mention, and insert menus with the arrow keys now scrolls the highlighted item into view instead of letting it slip below the visible list.

v2.48

August 5, 2026

Facebook Messenger Joins Your Channels

Connect a Facebook Page and your agent now answers its Messenger conversations, with the same knowledge, inbox, and human takeover you already use on WhatsApp and Instagram.

New3

Facebook Messenger is now a supported channel. Connect one Facebook Page from Integrations and your agent answers new Messenger messages using its trained knowledge, including voice messages, owner-authored direct answers, and order questions for connected stores.
Messenger conversations appear in the inbox with their own channel filter and badge, and human takeover works the same way as on other channels: assign the conversation and reply as yourself.
Voice replies from the inbox now work on Messenger too: record a reply in the composer and the customer receives it as a playable audio message, the same way it already works on WhatsApp and Instagram.

Improved1

When a Messenger conversation has been quiet for more than 24 hours, the inbox now explains that Messenger will not deliver a new reply until the customer messages again, instead of failing with a generic error.

v2.47

August 5, 2026

Private Notes & Magic Reply

The inbox reply box grew up: tabs across the top switch between replying, leaving private team notes, inserting saved answers, and AI Tools that draft or polish a reply for you.

New2

Private notes: switch the reply box to the Note tab to leave an internal note on any conversation, including resolved ones. Notes show on an amber card in the timeline for your whole team, and are never sent to the visitor, never included in emailed replies, transcripts, or exports, and never shown to the AI.
Magic Reply: the AI Tools menu drafts a reply from the conversation and your trained content, or improves what you already wrote: friendlier, shorter, fixed spelling and grammar, or translated into the customer’s language. Nothing is sent until you press Send, and a one-click "Suggest a reply" chip appears whenever a customer message is waiting. Each run uses message credits like a normal AI answer.

Improved1

The reply box now has tabs across the top: Reply, Note, Shortcuts (your quick replies), and Knowledge Base (Instant Answers), so every composer tool is one click away instead of hidden in small icons.

v2.46

August 5, 2026

Manage Knowledge and Leads Through the API

The Fetchply API can now keep your agents up to date on its own: add and remove training sources, trigger retraining, manage Q&A pairs, and pull captured leads into your CRM. Connected AI assistants get the same powers.

New4

New training source endpoints: list what an agent has learned from, add web pages or text snippets, delete sources, trigger a retrain, and watch live training progress. Perfect for keeping an agent in sync with your help center or product catalog.
New Q&A endpoints: create, update, disable, and delete curated question-and-answer pairs from your own tools. Combine them with the unanswered-questions endpoint to close knowledge gaps automatically.
New leads endpoint: pull the leads your agents captured, with email and date filters, straight into your CRM or spreadsheet. Lead data never includes visitor network details.
Connected AI assistants (Claude, Cursor, and other MCP clients) can now manage training sources and Q&A pairs and read leads, when you give them the matching permissions. New API keys offer five new permissions so you stay in control of what each key can do.

v2.45

August 5, 2026

Contact Form You Can Trust

The contact form now tells you the truth about whether your message went out, and the subject you pick travels with it.

Improved1

When the contact form rejects something you typed, it now explains what to fix instead of showing an unreadable error.

Fixed2

The contact form no longer shows "Message sent!" when the message could not actually be delivered. If sending fails, you now see a clear notice asking you to try again or email us directly, so a message is never lost without you knowing.
The subject you choose on the contact form now arrives with your message instead of being dropped, so support requests, billing questions, and bug reports reach the right person faster.

v2.44

August 4, 2026

A Steadier Look Across the Site

The website always shows in light mode now, so your dark theme in the dashboard and docs stays where you chose it, and buttons look and behave the same everywhere.

Improved1

Buttons across the dashboard and website are now consistent: the same shape, the same hover behavior, and the same press feedback wherever you see them.

Fixed2

The website, blog, and sign-in pages no longer switch to dark mode when you use dark theme in the dashboard or docs. They always show in their intended light look, and your theme choice still applies the moment you return to the dashboard or docs.
The Ask button inside the launch page FAQ can now be reached and pressed with the keyboard.

v2.43

August 4, 2026

Signed, Reliable Webhooks

Webhooks now carry a signature you can verify, retry automatically when your endpoint is down, and cover two new events: failed training runs and visitors asking for a human.

New2

Every webhook endpoint now has a signing secret. Deliveries carry a signature header so your receiver can verify each request really came from Fetchply; the secret is shown once at creation and can be rotated any time from the endpoint row.
Two new webhook events: "Training failed" fires when a training run does not finish so you can react right away, and "Handoff requested" fires the moment a visitor asks to speak with a human teammate.

Improved2

Webhook delivery is now durable: if your endpoint is briefly down, times out, or rate-limits, Fetchply retries automatically with increasing delays for up to six attempts instead of dropping the event.
Each delivery includes a unique delivery ID header so your receiver can safely ignore the rare duplicate that a retry can produce.

Security1

Webhook URLs are validated more strictly when you save them and on every delivery: only public HTTPS endpoints are accepted, and requests never follow redirects.

v2.42

August 4, 2026

Use Cases on the Website

The website now has a use-case library: six pages that each walk through a job the agent can own, from automating support to selling on WhatsApp, reachable from a new Solutions menu in the navigation.

New3

A new use-cases section on the website explains what the agent can do for a store goal by goal: automate customer support, increase sales, track orders automatically, capture leads, run on WhatsApp, and surface customer insights. Each page covers how it works, where it runs, how setup goes, and what you can measure.
The website navigation gained a Solutions menu that groups everything by goal, by industry, and by capability, so finding the right page takes one hover on desktop or one tap on mobile.
A new industries section on the website shows how the agent helps sixteen kinds of businesses, from fashion and beauty to electronics, hospitality, and professional services, with the questions each industry hears most and how they get answered.

Improved2

The website navigation was reorganized into Channels, Solutions, Resources, Pricing, and Book Now, with a new Resources menu that puts the docs, blog, changelog, free tools, referrals, and the agency partner program one click away. The page you are on is now highlighted in the menu.
Every website page header now opens with the same living gradient backdrop, so moving between pricing, integrations, capabilities, and use-case pages feels like one continuous site.

Fixed1

The API endpoint pages in the docs now display correctly: the try-it playground has proper spacing and controls, and code and response examples are readable instead of dark text on a dark background. The section is now called API reference in the docs sidebar.

v2.41

August 4, 2026

A Better Notifications Panel

Notifications now open in a full-height panel from the right side of the dashboard, with an unread filter, one-click dismissal, and per-type controls over what you receive.

New3

The notification bell now opens a full-height side panel with your activity grouped by day, an Unread tab, and a clearer view of older notifications.
Notification settings live inside the panel: turn individual notification types on or off for your whole account, and control the arrival sound per device.
Dismiss any notification with the X that appears when you hover over it.

Improved2

If notifications fail to load, the panel now shows a clear message with a retry button instead of loading forever, and read/unread changes that fail to save are rolled back automatically.
The unread badge stays accurate on long-lived tabs, refreshes when you return to the dashboard, and the panel is easier to use with a screen reader and keyboard.

v2.40

August 4, 2026

API Keys and the Fetchply API

Create API keys in the dashboard and read your agents from your own tools through the new Fetchply API.

New7

A new API keys page in the sidebar lets you create and revoke keys for the Fetchply API. Each key gets a name and its own set of permissions, and the key value is shown once at creation.
The Fetchply API is live: list and read your agents programmatically with an API key. Every key has a per-minute request allowance, and responses include headers that tell you how many requests remain.
The API now covers insights and conversations: fetch an agent overview, analytics with top and unanswered questions, conversation lists with full transcripts, and your plan usage, all with the same API keys.
Conversation data from the API includes captured visitor contact details you already see in the Inbox, but never visitor network or location details.
Fetchply is now an MCP server: connect AI assistants like Claude or Cursor with an API key and they can list your agents, check performance, surface unanswered questions, read conversations, and monitor usage. Everything is read-only, and assistants only see what the key allows.
AI assistants can now connect to Fetchply by signing in with your account, no API key needed. Claude custom connectors work out of the box: add the server address, log in when prompted, and start asking about your agents.
The API can now chat: send a message to any of your agents and get its answer back, so you can put your agent inside your own product or automation tools. Conversations appear in your Inbox and use plan credits like any other message. Connected AI assistants get the same power through a new ask_agent tool.

Improved2

The developer reference in the docs now explains how to create keys, authenticate requests, and handle common errors.
The API docs now have a full reference page for every endpoint, each with an interactive playground: paste your own API key and try real requests right from the documentation. A dedicated page walks through connecting AI assistants step by step.

v2.39

August 4, 2026

Simpler Support: Tickets Retired

The separate Tickets page has been retired. The Inbox is now the single place for support work: when a visitor asks for a person, the conversation is flagged for your team there, with the same email alerts as before.

Improved3

Support requests now live in one place. The Tickets page and its manual ticket list have been removed; conversations that need a person appear in the Inbox under Needs agent, and email alerts for those requests keep working unchanged.
The agent Overview now focuses its open-work box on messages: conversations waiting for your team and unread visitor messages.
Team roles are simpler: the two ticket permissions were removed, and the Editor, Viewer, and Support Agent templates were updated accordingly.

v2.38

August 4, 2026

Commerce Moved to Integrations

The Commerce switch now lives on the Integrations page with its own dedicated page, so everything you connect to an agent is managed from one place.

Improved1

Commerce moved from the agent Settings page to the Integrations page, where it now has its own page with the same on/off switch and a setup guide. Nothing else changed: turning it on or off works exactly as before.

v2.37

August 4, 2026

Contacts Directory

A new Contacts page under Customers shows every identified person your agent has talked to, sold to, or captured as a lead, merged into one searchable, exportable directory.

New4

Contacts, under Customers, lists everyone who shared a name, email, or phone with your agent across conversations, lead forms, and orders. Records with the same email or phone are merged into one person with their channels, conversation, lead, and order counts, order value, and first and last activity.
Search contacts by name, email, or phone, and filter by source, channel, or last-activity date range. Open a contact to see their full history, with conversations linking straight to the Inbox.
Export the contact directory as a CSV file, either the current filtered view or just the rows you selected.
Customize the Contacts view per agent: show or hide columns and pick how many rows appear per page. Your choices are remembered in your browser.

v2.36

August 4, 2026

Email Replies That Thread

Emailed replies now behave like a real help desk: follow-ups land in the same email thread in the customer’s mailbox, and every emailed reply includes a timeline of the recent conversation for context.

Improved2

When you reply again to a customer who answered by email, your reply now arrives in the same email thread instead of starting a new conversation in their mailbox.
Every emailed reply now includes a conversation history timeline showing who said what and when, so the customer always has the context that led to your answer.

v2.35

August 4, 2026

Shopify Product Answers Restored

Shopify stores always answer product questions from their own live catalog, and the chat no longer shows a red warning when a search simply finds nothing.

Improved1

Commerce is no longer offered for an agent connected to Shopify, and the setting explains why: your Shopify catalog, cart, and checkout are used instead.

Fixed3

Shoppers on a Shopify store now get real product recommendations again on agents that also had Fetchply Commerce switched on. Those agents were searching an empty Fetchply catalog instead of the live Shopify one, so every product request came back with nothing.
A product search that finds no match no longer shows a red "products unavailable" warning in chat. The agent asks a short follow-up question instead.
A reply that spends the whole turn looking things up now ends with a short message instead of leaving the shopper with an empty answer.

v2.34

August 4, 2026

Smoother Partner Onboarding

Partners can now hand customers ready-to-use accounts, and invitation links are safer: the password setup page locks onto the exact account the invitation was sent for.

New2

Partners can set a password when creating a customer account, making it ready to use immediately. No email is sent in this mode; the partner shares the login details directly.
A public agency partner page at /partners/agencies presents the partner program: the two ways to run client accounts, what partners get, how the application works, and answers to common questions.

Improved3

Invitation emails now link to a password setup page with the invited email address pre-filled and locked, so new users can no longer start a reset for the wrong account by mistyping their address.
The partner application form now accepts an optional phone number, country, and expected monthly volume, so applications can be reviewed and sized faster.
The partner application page has a new full-page design that explains how the program works, what partners get, and what happens after you apply, with a clear status timeline while your application is in review.

Fixed1

New customer accounts created by a partner no longer receive a confusing verification-code email on top of their invitation.

v2.33

August 4, 2026

Shopify Security Hardening

A defense-in-depth security pass on the Shopify integration. Nothing changes in how you use Fetchply — your store connection is simply better protected behind the scenes.

Security3

The one-click sign-in and account-linking links used by the Shopify app are now stored in a tamper-resistant form, so they could not be reused to access an account even in the unlikely event of a data exposure.
Shopify store credentials now carry an additional layer of encryption while stored, matching the protection already applied elsewhere in Fetchply.
Internal connections between Fetchply services now use stricter identity verification, further reducing the risk of interception or impersonation.

v2.32

August 3, 2026

Partner Program

Agencies and resellers can now offer Fetchply AI agents to their own customers under their own brand: a dedicated partner dashboard for creating customer accounts, assigning capacity, white-labeling the chat widget, and helping customers hands-on.

New4

New partner program: apply from the Partners page, and once approved, create and manage customer accounts from a dedicated partner dashboard with your own capacity pools for messages, agents, and training data.
White-label widget branding: set your brand name and link once, and the chat widget footer on every agent your customers publish shows your brand instead of "Powered by Fetchply".
Sign in as any customer you manage to set up agents or troubleshoot for them. A banner shows you are in their account, every action is logged, and the session ends automatically after an hour.
Partner-managed accounts see the limits their provider assigned on the billing page, with no Fetchply prices, upgrade buttons, or payment forms.

Improved1

Removing the "Powered by Fetchply" badge is now available on every plan that includes it, including partner-managed accounts.

v2.31

August 3, 2026

A Simpler Cart Experience

On Shopify storefronts, the assistant now keeps the cart fully in the shopper’s hands: it shows the exact product to add and lets the shopper do it with one tap, instead of proposing cart changes for confirmation.

Improved1

When a shopper asks the assistant to add a product to the cart, it now shows the exact product card so the shopper adds it themselves with one tap. For quantity changes and removals, it points the shopper to the Cart tab. The assistant can still offer a one-tap shortcut to open the cart or go to checkout.

v2.30

August 3, 2026

Rock-Solid Billing

A major reliability pass on subscriptions and payments: plan changes now happen instantly on your existing subscription with fair prorated pricing, paused and scheduled cancellations are reflected correctly, and payment events can no longer be missed or double-counted.

New2

Pausing a subscription is now reflected in your account: paid features are suspended while the pause lasts and restore automatically on the next successful payment.
Cancelling at the end of the billing period from the payment portal now shows up in your billing page right away, and you keep full access until the period closes.

Improved3

Upgrading or downgrading your plan (or switching between monthly and annual billing) now updates your existing subscription instantly, charging or crediting only the prorated difference on your current payment method — no second checkout, no overlapping charges.
Renewal payments now refresh your plan details in full, so an account whose activation was interrupted still ends up on the correct plan the next time a payment lands.
Cancelling your subscription now asks for confirmation first and shows exactly when access ends, so a stray click can no longer cancel your plan.

Security1

Payment notifications from our billing provider are now verified with stronger, tamper-resistant signature checks, and duplicate deliveries can no longer credit a purchase twice.

Fixed3

A refund or payment dispute on a one-time message or training-size pack no longer cancels your subscription. Only refunds and disputes tied to the subscription itself affect the plan.
Changing plans can no longer briefly downgrade your account to Free while the change is processed.
A payment confirmation that arrives while our systems are briefly busy is now retried automatically instead of being lost, so a paid subscription always activates.

v2.29

August 3, 2026

A Sturdier Audit Log

The audit log page is now more reliable and easier to use: clear loading and error states, filters that work on phones, pagination that reaches every page, and CSV exports that open cleanly in Excel.

Improved5

Audit log pagination now shows page numbers around your current page, so any page is reachable even in long histories. Previously only the first five pages had buttons.
The audit log filter bar now wraps on small screens instead of overflowing, and switching pages no longer flashes a loading screen over the whole table.
When filters match nothing, the audit log now says so and offers a one-click Clear filters button. Hovering an entry’s time shows the exact date and time.
Audit log CSV exports now open correctly in Excel when names contain accents or other non-English characters.
Audit log entries can now be opened with the keyboard: tab to a row and press Enter to see its full details.

Fixed2

Searching the audit log for text containing %, _, or a backslash now works. Previously a search ending in a backslash showed an error, and % or _ could match unrelated entries.
If the audit log fails to load, the page now says so and offers a Try again button instead of showing an empty list that looked like you had no history.

v2.28

August 3, 2026

A Simpler Team Page

The Team page was redesigned as a cleaner, full-width workspace: members are shown in an easy-to-scan table with their role, agent access, and join date, invitations live in one tidy list, and roles are laid out side by side.

New1

Pending invitations can now be resent with one click. If an invite email was missed or the invitation is about to expire, use the resend button next to the invitation to send a fresh email and extend the deadline.

Improved7

The Team page now uses the full width of your screen. Members appear in a table with columns for role, agent access, and join date, and the invite form sits right above the list so adding someone takes one step.
Each member row now shows which agents they can access and their assigned role names at a glance. Click the access column to change it without opening a menu first.
The Roles tab shows system and custom roles side by side in a grid, each with its description and permission count, so comparing roles no longer requires scrolling.
Team dialogs, menus, and empty states were restyled for a calmer, more consistent look, and the page consistently says "agents" instead of mixing "chatbots" and "agents".
Inviting someone, changing a role, or removing a member now updates the page in place instead of briefly showing a loading screen after every change.
If an invitation email cannot be delivered, the person inviting now sees a clear message and can retry with the resend button, instead of assuming the invite arrived.
On plans without custom roles, the Roles tab now shows an upgrade note instead of letting you fill in a new role that cannot be saved.

Security1

Training progress for an agent can now only be viewed by its owner and team members with access to that agent.

Fixed1

Team admins now see the correct list of agents when assigning access. Previously an admin could see their own personal agents (which could not be assigned) while missing some of the team’s agents.

v2.27

August 3, 2026

Email Attachments Both Ways

The email channel now carries files in both directions: attach files to replies you send by email, and receive the files your customers attach to their email answers right in the conversation.

New2

Replies delivered by email can now include the files attached in the reply box, up to 5 files and 10 MB in total per reply.
Files a customer attaches to their email reply now appear in the conversation with their message: images, PDF, Word documents, plain text, and audio or video clips, up to 5 files of 10 MB each. Unsupported or oversized files are left out while the message still arrives, and inline signature images are ignored.

Security1

Incoming email files are checked against their actual content, not just their claimed type, so mislabeled or executable files never reach your inbox.

v2.26

August 3, 2026

A Cleaner Dashboard Home

The dashboard home page was redesigned as a full-width overview: a workspace summary strip, easier-to-scan agent cards with status and quick actions, and a clearer first-run guide for new accounts.

Improved4

The dashboard home now uses the full width of your screen and shows each agent as a card with status, message count, creation date, and quick links to settings, analytics, and your website.
A summary strip at the top shows your total agents, how many are active, messages across all agents, and whether any agent needs attention.
Agents that have not finished setup are now clearly marked with a "Finish setup" status, and opening them takes you straight back to where you left off.
New accounts see a clearer starting guide that walks through connecting a website, automatic training, and publishing the chat widget.

v2.25

August 3, 2026

Email Replies Land in Your Inbox

Email becomes a two-way channel: when a customer answers an emailed agent reply from their own inbox, the answer flows straight back into the same conversation in Fetchply.

New2

Customers can now reply to your emailed agent replies, and their answer appears in the original conversation as a new customer message. A resolved conversation reopens automatically, and your team is notified like for any new message.
Incoming email replies are cleaned up before they reach the inbox: only the customer’s newest message is added, while quoted history and signatures are removed.

Security1

A reply is only accepted when it comes from the customer email saved on the conversation, and automatic responses such as out-of-office notices are ignored, so forwarded emails cannot inject messages into a conversation.

v2.24

August 3, 2026

A Simpler Referral Program

The referral program now follows one clear rule: your friend signs up with Google or Facebook using your link, and when they subscribe to a paid plan, you both receive 250 bonus messages.

Improved3

Referral rewards follow one simple rule: when your referred friend signs up with Google or Facebook and becomes a paid customer, both accounts automatically receive 250 bonus messages.
The reward now always arrives with your friend’s first successful payment. Free trials no longer trigger it early, and the reward no longer depends on who subscribed first.
The separate small sign-up bonus was removed in favor of the single, bigger reward, and the referral pages now clearly explain how a referral qualifies and the monthly reward limit.

Fixed1

The referral reward email showed the reward as a small dollar amount instead of bonus messages. It now correctly says you earned 250 bonus messages.

v2.23

August 3, 2026

Widget Navigation Fix

Fixed a script error that could break page navigation on sites running the chat widget alongside analytics tools such as the Facebook pixel.

Fixed1

On sites where an analytics tool loaded after the chat widget, moving between pages could sometimes fail with a "This page couldn't load" error. The widget now steps out of the way cleanly, so navigation keeps working no matter which other scripts run on the page.

v2.22

August 2, 2026

Answer Sources in the Inbox

Every chatbot reply in the inbox now shows where its answer came from, so your team can verify an answer against the exact page, file, or Instant Answer it was grounded in.

New1

Chatbot replies in the inbox state their origin: an Instant Answer, a list of the exact sources used, or a clear "No sources" note when the reply was not grounded in trained content.

Improved2

Expanded source lists label each entry by kind (Website, File, Snippet, Product, Instant Answer, Media file) in a tidy aligned list, and Instant Answer entries now open your Sources page instead of a dead link.
The row under each message is now one aligned line: sources, Fix answer, and the message time sit together under the reply instead of being scattered.

v2.21

August 2, 2026

Collections and Discounts

Your built-in store gets two new pages: Collections to group products, and Discounts to run automatic promotions and discount codes that one rule applies across many products at once.

New3

Collections group products under a name like "Summer sale" or "Bestsellers". The agent uses active collection names as categories when shoppers browse, and discounts can target a whole collection with one rule.
The Discounts page creates store-wide promotions: a percentage or fixed amount off product prices, shipping, or both, applied to all products or only those matching conditions on title, price, collection, or a hand-picked list. A live preview shows how many products a rule currently matches before you save.
Discount codes let shoppers redeem a promotion by typing the code in chat. Codes can carry start and end dates and a total-use limit, the agent applies and re-checks them at confirmation, and one code applies per order. The agent never reveals or invents codes, and repeated wrong guesses are blocked for a while.

Improved2

Customers always get the single best discount, never a stack: the biggest price reduction per unit and, separately, the best shipping discount on the order. Reviews and receipts show the previous price and a single "You save" line.
Sale prices and discounts moved off the product form. A product now carries only its regular price; markdowns are managed centrally on the Discounts page, so ending a sale no longer means editing every product.

v2.20

August 2, 2026

One Scrollbar Per Page

Dashboard pages now scroll in a single place. The second scrollbar that appeared on some pages is gone, and pages no longer scroll when everything already fits on screen.

Fixed2

Some dashboard pages showed two scrollbars side by side, so scrolling one of them did nothing to the part you wanted to move. Every page now has a single scrollbar for its content, and the sidebar and header stay put while you scroll.
Customize and Playground showed a scrollbar even when the whole page already fit on screen, and Playground could scroll behind its chat panel while an agent was training. Both pages now use the space they are given.

v2.19

August 2, 2026

A Calmer AI Rules Page

The AI rules page is now a short list of labelled panels: the model is a single dropdown, explanations sit behind an info icon, and the voice reply limit moved to the agent’s Settings.

Improved3

Choosing an AI model is now one dropdown instead of a long scrolling list of cards. Each option still shows who makes the model, what it suits, and how many messages one reply spends, and models above your plan show a padlock with a link to the plans.
The AI rules page dropped its grouped bands and long paragraphs. Each panel shows its label and controls, and the small info icon beside a label explains what the setting does.
The voice reply limit for your team now lives under Settings → Voice replies for the agent, next to the other settings that affect how your team works, instead of on the widget’s AI rules page.

v2.18

August 2, 2026

Sharper Chats on Every Channel

Your agent now remembers the most recent part of long conversations, formats replies the way each platform expects, and sells with shorter, more direct guidance.

Improved2

Replies on WhatsApp and Slack now use each platform's own text styling, like bold prices and order numbers, instead of avoiding formatting altogether. Instagram replies stay plain text, which is all Instagram can display.
The selling guidance the agent follows is now shorter and more direct, so it recommends products, answers doubts, and places orders with more confidence and less repetition.

Fixed1

In long conversations, the agent was answering from the very first messages and losing everything said later, which could make it re-ask for details a shopper had already given during checkout on WhatsApp, Instagram, Slack, and the website. It now always keeps the most recent messages in view.

v2.17

August 2, 2026

Permanently Delete Products

Catalog cleanup is now complete: products you will never sell again can be permanently deleted, with a confirmation step, while past orders and receipts keep their details.

New1

Products can now be permanently deleted from the catalog with the trash button on their row. A confirmation step prevents accidents, and past orders and receipts keep the product name and prices they were placed with. Hiding a product remains the right choice when you might sell it again.

v2.16

August 1, 2026

Sales, Discounts, and Payment Methods

Commerce stores can now run sales and discounts and offer a choice of payment methods. Shoppers see what they save on every review and receipt, and each payment method can carry its own fee or discount.

New4

Products can have a sale price. Shoppers see the current price next to the previous one in recommendations, order reviews, and receipts, and orders remember what the price was at the time.
Products can carry a discount, as a percentage or a fixed amount, applied to the product price, to shipping, or to both. A fixed shipping discount makes shipping free, and when several discounted products are in one cart the single best shipping discount applies.
Stores can offer cash on delivery, online payment, or both, each with an optional fee or discount on the order total. With both enabled, chat orders ask the shopper how they want to pay; with one, it is used automatically.
Manual orders let you pick the payment method, and every order review and receipt shows a "You save" line, free shipping when it applies, and the payment method with its fee or discount.

v2.15

August 1, 2026

A More Natural Salesperson

When Commerce is on, your agent now sells the way a good shopkeeper does: it understands the need first, recommends with a reason, answers doubts honestly, and only then politely offers to place the order.

Improved6

The agent now asks one short question about the shopper's need before recommending when a request is vague, instead of guessing at products.
Recommendations are now a few products with a short reason tied to what the shopper asked for, rather than a generic list.
The agent answers doubts about price, quality, delivery, and returns honestly before asking for anything, and never pressures, oversells, or invents urgency.
When interest is clear, the agent politely offers to place the order once. If the shopper hesitates, it helps with the doubt instead of repeating the ask.
During checkout on WhatsApp and Instagram, the agent asks for each missing delivery detail as one short, friendly sentence in the shopper's own language.
Typed confirmations are far more forgiving: "yes, confirm order!", "confirm my order please", or a clear yes in the shopper's own language all place the pending order, the same as tapping the confirm button.

Fixed4

Confirming an order no longer loops. A shopper's clear yes now places the pending order immediately, instead of the agent showing the review and asking to confirm again.
Checkout no longer repeats the same question when a delivery detail is not accepted. The agent now explains what was wrong, for example an address that is too short, in the shopper's own language, and offers a human teammate if the same detail keeps failing.
Tapping confirm or cancel again after an order was just placed now shows that order's number and status, instead of replying that there is no pending order.
The agent no longer gets stuck asking the same pre-order questions in circles (for example payment preference, then name, then payment again). It now creates the order the moment the shopper agrees, and every detail is asked once, in order, from the saved order.

v2.14

August 1, 2026

A Sleeker Playground

The Playground now mirrors your live chat even more closely and got a cleaner, quieter design so testing answers is faster.

Improved2

Playground answers now match your live chat exactly, including questions about dates and times such as "are you open tomorrow?", which now resolve in your local timezone the same way they do for customers.
The Playground was decluttered: a slimmer header, shorter hints, and more room for the conversation itself.

v2.13

August 1, 2026

Shorter, Sharper Answers

Your agent now answers the way a great support person does: it leads with the answer, keeps replies to a few short sentences, and only goes longer when the visitor asks for steps or detail. Answers are also faster to start and more consistent from question to question.

Improved6

Agent replies are now short and direct by default: the answer comes first, in one to three sentences, instead of a long paragraph that buries it.
When a question is unclear, the agent now asks one focused follow-up question instead of guessing or listing every possibility.
Longer answers appear only when they help, for example when a visitor asks for setup steps, and then arrive as short numbered steps.
Answers are more consistent: the same question now gets the same kind of reply every time, in the visitor's own language.
Conversations start faster because the agent carries less repeated boilerplate into every reply.
Instruction presets in the customizer are now three short bullet points instead of a block of text, so they are easier to read, edit, and build on.

v2.12

August 1, 2026

Simpler Shopping in Chat

Adding products to the cart from the chat widget is now a single tap, and the product details view was redesigned to be cleaner and faster to use.

New1

Products with a single choice now show an Add to cart button directly on their card in chat, so shoppers can add them with one tap.

Improved6

The product details view was redesigned: a larger photo, clearer price and availability, simpler option picking, and a pinned Add to cart button that stays visible while scrolling.
Product cards in chat got a sleeker look: cleaner badges for sales, low stock, and ratings, refined prices with the original price shown next to discounts, and subtle hover feedback. Sold-out products are dimmed so availability is obvious at a glance.
The product carousel now adapts to the window size: the wide agent search view shows up to five products per row instead of two oversized cards, while the compact chat bubble keeps its cozy layout.
After adding an item, shoppers now get clear View cart and Checkout buttons right in the product view.
Repeated cart updates are faster: safety checks are briefly reused between taps instead of re-run on every single one.
Product recommendations in the chat widget are now more accurate: the assistant searches the store catalog itself while writing its reply, so the products it mentions and the product cards shown below always match, including on follow-up questions like "do you have it in black?".

Fixed4

The full product page can now be opened from the product details view even when the selected option is sold out.
The assistant can now see and help with the shopping cart in any language. Previously, cart questions were only recognized in English.
Products with a very large number of size and color combinations no longer show valid choices as sold out in the product details view.
Follow-up questions about products the assistant just showed, like "tell me more about the second one" or "do you have it in size 42?", now stay on those products instead of starting an unrelated new search. When the assistant cannot tell which product is meant, it asks instead of guessing.

v2.11

August 1, 2026

A Clearer Agent Overview

The agent Overview was rebuilt around separate white boxes, one per answer, and every label was rewritten in plain words. Each number now says which dates it covers and what it is being compared with, so you can read the page without guessing.

Improved7

Every part of the agent Overview now sits in its own white box, so each number, list, and panel can be read on its own instead of blending into one long strip.
Overview labels were rewritten in plain words: Performance is now Your numbers, Leads captured is New contacts, Satisfaction is Visitor rating, and Live customer work is Messages and tickets.
Each number now names the dates it covers and spells out its comparison, for example "compared with the 30 days before", instead of shorthand.
The day-by-day chart is now filled in and says what it is showing, so a quiet week is still readable.
Messages and tickets is now one row per queue with its count, and sits next to What customers ask on a wide screen. Point at a row to see what it covers and the newest few items behind it.
What customers ask now shows only the questions visitors repeated, so the box answers one thing at a glance.
The Needs your attention list and the automation summary were removed from the Overview. Guided flows and custom functions are managed on their own pages, and anything urgent is still waiting in the Inbox.

v2.10

August 1, 2026

Instant Shopify Onboarding

Installing the Shopify app now takes you straight into setup. Your store content keeps training in the background while you customize your assistant, so even large stores are no longer stuck on a waiting screen.

Improved1

The Shopify app now opens its setup guide immediately after you connect. Pages, policies, and your product catalog sync in the background while you work through setup.

Fixed1

Stores that got stuck on the "Setting up your assistant" screen after installing the Shopify app now recover automatically the next time the app is opened.

v2.9

July 31, 2026

Redesigned Training Data

The Training Data page was rebuilt around fast, searchable tables. A new All Sources view shows everything your assistant is trained on in one place, and every tab now lets you preview, edit, and delete sources without digging through long lists.

New4

The All tab now shows a single table of everything your assistant is trained on: website pages, files, text, Q&A pairs, media, and synced store products and collections, with search and type filters.
Text snippets can now be edited in place. Saving an edit updates the indexed knowledge automatically.
Q&A pairs and Media Library items can now be edited after creation, including temporarily disabling them.
Every source list is now a searchable table that loads in pages, so assistants with thousands of sources stay fast.

Improved2

The Website tab now shows a per-site overview plus a searchable list of every crawled page, with filters for failed or pending pages and one-click retry.
Q&A pairs and media items can be previewed exactly as they are delivered, including attached files.

v2.8

July 31, 2026

Media Library, Playground, and a Refreshed Home

Your assistant can now send real images, audio, and video in its answers, and you get a safe place to test and correct those answers before shoppers ever see them. The dashboard home and the website also got a full refresh.

New4

A new Media Library lets you upload images, audio, and video that your assistant can share in its replies on your website, WhatsApp, and Instagram.
A new Playground lets you test questions against your assistant, see exactly how it answers, and correct an answer on the spot so it improves for real visitors.
The assistant overview page was redesigned into a friendly home view that surfaces setup progress, recent activity, and quick actions in one place.
A new capabilities section on the website walks through everything your assistant can do, with a dedicated page for each capability.

Improved3

When your store is connected, answers about products can now include the matching product images automatically.
Pages across the dashboard and website were tuned with cleaner spacing, a tidier sidebar, and a more consistent look.
Chats respond faster during busy periods thanks to a leaner path between your visitor and the assistant.

Fixed1

Media attachments now send reliably on every channel, including replies that combine text and an image.

v2.7

July 27, 2026

Inbox Voice Replies, Labels, and the Blog

The inbox grew up this week. You can now reply with your voice, organize conversations with labels and filters, and block spam senders. We also launched the Fetchply blog.

New4

Record and send voice replies straight from the inbox. Visitors on WhatsApp and Instagram hear them as normal voice messages.
Label conversations and filter your inbox by label, channel, or status, so the right chats are always one click away.
Block a sender to stop spam or abusive messages from reaching your inbox.
The Fetchply blog is live, with guides and product stories to help you get more out of your assistant.

Improved2

The inbox is much more comfortable on phones, with easier navigation between conversations and a reply box built for thumbs.
Voice notes now show their correct duration while playing, so scrubbing through a long message works as expected.

Fixed2

Attachments in the inbox now load dependably instead of occasionally failing to open.
Messages in a busy conversation always appear in the order they were sent.

v2.6

July 20, 2026

Smarter Store Orders

Taking an order in chat now feels like talking to a helpful shop assistant. Your assistant understands what the shopper wants, collects the right details, and confirms the order in its own words, and every order gets a tidy number your team can reference.

New2

Orders placed in chat now get a simple sequential number per store, so your team can reference them easily.
Shoppers can review and confirm their order with clear buttons before anything is placed.

Improved3

The assistant now understands orders the way people actually type them, including quantities written in words and details spread across several messages.
Every order now requires at least one way to contact the shopper, so your team can always follow up.
Order confirmations are worded naturally by the assistant instead of a canned template.

Fixed2

Tapping an order review button on WhatsApp now always gets a response instead of being ignored.
The assistant no longer goes quiet when a shopper sends an unexpected reply in the middle of an order.

v2.5

July 12, 2026

Guided Flows for WhatsApp

Design step-by-step conversations that guide shoppers to an answer, a product, or a completed order. Guided flows can start automatically, react to keywords, and hand back to the assistant when the shopper wanders off script.

New5

Build guided flows with a visual editor: greet shoppers, offer choices, collect details, and even take an order step by step.
Start a flow automatically on a shopper’s first message, or trigger it when their message contains a keyword you choose.
An order step lets a flow collect items, quantities, and contact details, with custom fields for anything else you need.
Copy a flow or import one from another assistant, so a setup that works can be reused in seconds.
Visitors now see a typing indicator while the assistant prepares a reply, so the conversation feels alive.

Improved3

If a shopper types a reply instead of tapping a button, the flow understands it and continues instead of stalling.
If a shopper asks a side question mid-flow, the assistant answers it and gently steers them back to where they left off.
The flow editor now points out incomplete steps before you publish, so a broken flow can’t go live.

Fixed1

WhatsApp connection problems now show the real reason from WhatsApp instead of a generic error, and numbers that need registration are set up automatically.

v2.4

June 26, 2026

Connect Your Own API

Your assistant can now pull live answers straight from your own systems. Connect an API once, and when a shopper asks something that needs real-time data, like an order status or what is in stock, your assistant looks it up and replies with the real answer instead of a guess.

New6

Connect your own API as a custom action. Your assistant calls it automatically during a chat when a visitor’s question matches, then answers using the live response.
A guided 3-step setup walks you through describing the action, configuring the request, and choosing what your assistant receives back, so you can launch one without touching code.
Choose to send your assistant the full response, or write a short template like “Your order is {{status}}” that fills in only the fields you pick, for cleaner, more reliable replies.
Test an action right inside setup: run a real request, see the response, and click any field to copy its path, so mapping your data takes seconds.
During a chat, visitors see a subtle “checking…” status while your assistant looks something up, then the answer appears.
A new Activity view shows how often your assistant uses each action, its success rate, response time, and recent calls, so you can spot problems early.

Improved1

Setup validates every field as you go and tells you exactly what to fix, so a misconfigured action can’t go live.

Security1

Connections are locked down by default: public HTTPS only, private and internal addresses blocked, and any API keys you add are encrypted and never shown again or shared with the model.

v2.3

June 22, 2026

Messaging Channels and Smarter Handoffs

Meet your customers where they already are. Your assistant can now answer on the messaging apps your audience uses every day, and when a chat needs a person, the right teammate gets pulled in faster and with more context.

New3

Connect popular messaging apps so your assistant can reply to questions there, with every conversation flowing back into the same inbox you already use.
When a chat is handed to your team, the teammate now sees a short recap of what the visitor asked, so they can jump in without scrolling back.
Assign conversations to a specific teammate and see at a glance who is responsible for each open chat.

Improved2

Replies across every channel now keep a consistent voice and formatting, whether the conversation starts on your site or in a messaging app.
Lead details now travel with the conversation, so nothing gets lost when a chat moves between channels.

Fixed2

Messages sent from a connected app now appear in your inbox right away instead of after a short delay.
Reconnecting a channel no longer creates a duplicate entry in your settings.

v2.2

June 16, 2026

Sharper Insights and Lead Tools

See what your visitors really want, and turn more of those conversations into leads. This release sharpens your reports, makes leads easier to organize and export, and adds a few thoughtful touches that make the daily routine smoother.

New3

A refreshed insights page highlights your busiest hours, top questions, and how often visitors leave happy, all in one scrollable view.
Export your leads to a spreadsheet in one click, with the fields and date range you choose.
Tag and filter leads so your team can follow up with the right people first.

Improved3

Reports now load faster and let you compare any two date ranges side by side.
The widget now remembers a returning visitor’s name, so follow-up chats feel more personal.
Knowledge updates show clearer progress, so you always know what is ready and what is still being prepared.

Fixed2

Date filters on the insights page now apply correctly the first time you change them.
A rare issue where a brand-new lead was missing its first message has been resolved.

v2.1

June 10, 2026

Notifications Tuning and Inbox Speed

A quick follow-up to 2.0 that smooths out the rough edges you told us about: calmer notifications you can tune to your liking, a faster inbox, and a few small touches that save time every day.

New2

You can now choose which notifications you receive and how, so your header only lights up for the things that matter to you.
A daily summary email recaps new leads, conversations, and anything waiting for your team: perfect for starting the morning.

Improved3

The inbox opens faster and scrolls more smoothly, even with thousands of past conversations.
Unread counts now update instantly across every tab and device.
Quick search now includes leads and help articles, not just assistants and settings.

Fixed2

Usage alerts no longer appear twice when an assistant is shared across a team.
The notifications center now clears correctly after you mark everything as read.

v2.0

June 1, 2026

Fetchply 2.0

Our biggest release yet. Everything we have learned over the past three months comes together here: a calmer dashboard, a place to see everything that needs your attention, conversations that keep running no matter how busy it gets, and a setup that takes minutes instead of an afternoon. If you have been waiting for the right moment to bring your team onto Fetchply, this is it.

New5

A new notifications center brings everything that needs your attention into one place: finished knowledge updates, fresh leads, message limits, and chats handed to your team. Unread counts now sit right in the header, so nothing slips by.
Friendly usage alerts let you know when an assistant is getting close to its monthly message limit, with plenty of room to act before any conversations pause.
Conversations now keep flowing even during the busiest moments. A seamless backup quietly steps in if the main service is ever interrupted, so visitors never hit a dead end.
A redesigned home view greets you with the day at a glance: live conversations, new leads, and any chats waiting for a person on your team.
Quick search lets you jump straight to any assistant, conversation, or setting from anywhere in the dashboard.

Improved6

Setup was rebuilt from the ground up with clearer steps, friendlier progress, and far fewer details to fill in. Most teams are live in just a few minutes.
The whole dashboard moved to a warmer, calmer look with cleaner spacing and pages that are easier to read at a glance.
Conversations load faster and stay in sync across your devices, so you can pick up right where you left off.
Answers feel more natural and stay closer to what your own content actually says.
The chat widget starts up faster and feels smoother on phones.
Insights were redesigned to make your top questions and satisfaction trends easier to read at a glance.

Security3

Every sensitive action now gets an extra safety check behind the scenes, so only the right people can make changes to your account.
Connected accounts and team access gained stronger protection across the board.
Clearer controls let you decide exactly what each teammate can see and change.

Fixed3

Changing a widget’s settings no longer restarts a chat that is already in progress.
Rare cases where the same message appeared twice in a busy conversation are now resolved.
Setup no longer stalls on very large websites, even ones with thousands of pages.

v1.9

May 12, 2026

Reliability and Speed

A quiet week focused on making everything faster and steadier behind the scenes.

Improved2

Pages across the dashboard now load noticeably faster.
Behind-the-scenes work holds up better during busy periods, so things keep running smoothly.

Fixed1

Rare cases where the same message appeared twice in a conversation are now resolved.

v1.8

May 10, 2026

Live Chat and Team Handoff

A real person on your team can now step into any conversation, with clearer controls over who is handling each chat.

New2

A teammate can take over a conversation from the assistant, reply directly, and hand it back when they are done.
A "needs a person" filter helps your team quickly spot chats that are waiting for a human reply.

Improved1

The reply box was redesigned to feel like a modern messaging app: simple, tidy, and comfortable on phones.

Fixed1

Closing a conversation now reliably stops any further automatic replies.

v1.7

May 8, 2026

Online Store Connections

Online stores can now connect their products so assistants can answer questions about items, orders, and availability.

New2

Connect your online store so the assistant can look up products, prices, and stock during a chat.
Shoppers can ask about their order status and get answers automatically when your store is connected.

Improved1

Connection setup now shows clear status and friendly tips when something needs attention.

v1.6

May 7, 2026

Friendlier Emails and Product Answers

Every email got a cleaner look, and assistants learned to look up specific products during a conversation.

New1

Assistants can now look up a specific product by name when a visitor asks about something in your store.

Improved2

Every email (welcome, setup complete, new lead, and support) was redesigned with a cleaner, more consistent look.
Email buttons now take you straight to the right page.

Fixed1

Occasional hiccups while preparing an assistant’s knowledge were resolved.

v1.5

May 1, 2026

Polish and Quality Pass

A careful review tightened up the details across the dashboard and made everything feel more consistent.

Improved2

Labels, tips, and empty screens across the dashboard were reviewed and made more consistent.
The help content was refreshed to match exactly what you see in the app.

Fixed1

Small visual glitches in tables and stat cards were corrected.

v1.4

April 29, 2026

Steadier Knowledge Updates

Knowledge updates became more dependable, with better recovery and safer handling of your content.

Improved2

Knowledge updates now retry on their own after a temporary hiccup instead of stopping.
Large websites are handled in smaller pieces so updates finish smoothly.

Fixed2

Stopping an update no longer leaves leftover information behind that could confuse the assistant.
Duplicate content from similar pages is now filtered out automatically.

v1.3

April 25, 2026

Dashboard Refresh

The dashboard got a visual refresh with warmer colors, better spacing, and a more consistent look throughout.

Improved3

The dashboard moved to warmer, more neutral colors for a calmer feel.
Cards, tables, and stats now share consistent spacing and cleaner edges.
Menus behave better on phones and tablets.

Fixed1

Several layout glitches on smaller screens were resolved.

v1.2

April 14, 2026

Smoother Start and Better Answers

The first-run experience was smoothed out, and answers became more consistent and dependable.

New1

Setup now walks new users through creating their first assistant with clearer steps and better progress.

Improved2

Answers are more consistent from one conversation to the next.
Setup progress updates more often, so you always know what is happening.

Fixed1

Rare sign-in failures on certain browsers were resolved.

v1.1

April 11, 2026

More Reliable Day to Day

This release makes Fetchply feel steadier every day: updates are easier to cancel, sign-in is more consistent, and answers stay closer to what matters.

New1

Admins get a clearer view of recent activity across the account.

Improved3

Knowledge updates are more dependable and easier to cancel when you stop one.
Answers now focus on the most relevant information, which helps reduce vague or off-topic replies.
Signing in is smoother, with email verification, Google sign-in, and team support.

Fixed1

Stopping an update now works reliably whether or not it has already started.

v1.0

April 10, 2026

Public Launch

Fetchply went live with guided setup, website chat, lead capture, insights, billing, and team collaboration.

New3

The dashboard covers setup, conversations, insights, leads, adding chat to your site, knowledge updates, settings, usage, team access, and activity history.
Plans and message limits now apply directly to live chats, so usage stays clear and predictable.
Connection keys are available for teams that want to link Fetchply to their own tools.

Security1

Sensitive actions gained stronger ownership checks for added peace of mind.

Fixed1

Setup, loading screens, and error messages are clearer when something needs your attention.

v0.9

April 6, 2026

Plans, Add-Ons, and Admin Tools

Plans became easier to manage, extra message capacity became available, and admins gained better tools for keeping things healthy.

New4

Plan limits now clearly control message volume, features, and capabilities.
Paid plans can add extra messages for an unusually busy month.
Connection keys let you link Fetchply with your own tools and workflows.
Admins can review accounts, assistants, updates, revenue, and support sessions in one place.

Improved1

Automatic updates to your connected tools are more dependable during brief outages.

v0.8

April 2, 2026

Teams, Roles, and Activity History

Teams can now collaborate safely with invitations, granular access, per-assistant permissions, and a clear activity history.

New4

Invite teammates by email, with invitations that expire after 7 days.
Give each teammate the right level of access across assistants, knowledge, conversations, insights, leads, settings, and team management.
Pro and Business teams can create custom roles when the built-in ones are not specific enough.
An activity history records key actions such as assistant changes, knowledge updates, and access changes.

Security1

Protected team actions now confirm permissions before any change is made.

v0.7

March 28, 2026

Knowledge Sources and Customization

Assistants became more flexible with uploaded files, priority answers, custom instructions, and richer widget styling.

New4

Upload files to use as knowledge alongside your website content.
Pin important answers so they take priority over general website knowledge.
Ready-made styles and custom instructions give you more control over tone and personality.
More widget options for icon, colors, welcome message, and intro screen.

Security1

Uploads are checked for type and size before they are saved.

v0.6

March 24, 2026

Leads, Feedback, and Insights

Fetchply started helping teams learn from every conversation with lead capture, saved history, insights, and feedback.

New4

Capture leads before or during a chat, with the fields you choose.
Full conversation history is saved so you can review complete threads later.
Insights show visits, message counts, top questions, and satisfaction signals.
Visitors can rate answers, giving you a clearer signal on answer quality.

v0.5

March 20, 2026

Knowledge Refresh Without Downtime

Assistants can refresh their knowledge manually or on a schedule while the live chat keeps working.

New2

Refresh an assistant’s knowledge manually, right from the dashboard.
Schedule recurring refreshes on eligible plans.

Improved1

Refreshing no longer interrupts the live assistant while new knowledge is being prepared.

Fixed1

If a refresh fails, the previous working knowledge stays in place.

v0.4

March 16, 2026

Add to Any Website

Assistants became easy to add to a website with a hosted widget, a simple snippet, an inline option, and better mobile behavior.

New3

A single snippet adds the chat widget to any website.
The widget stays visually separate so it never clashes with your site’s design.
An inline option lets you place chat directly inside a page instead of a floating button.

Improved1

Button and panel behavior were tuned for both desktop and mobile.

v0.3

March 12, 2026

Live Chat and Test Mode

Trained assistants could now answer visitor questions in a live chat using everything they learned from your website.

New2

Assistants answer visitor questions in real time, drawing on matching content from your website.
A Test Chat page lets you check answer quality before going live.

Improved1

When an assistant is not sure, it now says so instead of guessing.

v0.2

March 8, 2026

Website Training

Fetchply learned how to read a website and turn its pages into searchable knowledge for an assistant.

New3

Assistants can read your website and turn its pages into searchable knowledge.
Answers are found by meaning, not just exact keywords.
Clear progress indicators show what happened while an assistant learned your site.

v0.1

March 4, 2026

Foundation

The first version introduced the basics: sign-up, setup, dashboard pages, and saved assistants.

New3

Email and Google sign-up were introduced.
Setup can create an assistant from a website address and bring you into the dashboard.
The first dashboard layout and per-assistant navigation were added.

Every release, in plain language.

Smarter Automation Notifications

Richer New Conversation Automations

Full Integrations Catalog in Shopify

Cleaner Billing Page

Shopify App Test Chat

Simpler Visitor Identity Setup

Tidier Shopify Policy Import

Identify Logged-in Users

Function Address Placeholders

Stripe Billing

Zendesk and Freshdesk Support Tickets

Discord Direct Message Replies Reach the Inbox

Lead Capture on the Integrations Page

Discord Integration

A New Homepage

Functions Reliability

Inbox Readability Fixes

Automation Send Steps, Wait Steps & Handoff Trigger

Automation Notifications via Email & WhatsApp

Automation Builder Upgrade

Inbox Channel Sidebar

Smarter Error Recovery

Instant Navigation

Guided Flows Toggle

Smarter Usage Meter and Alerts

WordPress Plugin

Automations

WooCommerce Catalog Accuracy

A More Capable Developer API

Abandoned Cart Recovery

Proactive Messages in Shopify Admin

Agency Program In Reach

Profile Avatars

Steadier Shopify Home

Page-Aware Answers

Reliable Retraining

Polished Proactive Messages

Smarter Order Lookup

Proactive Engagement

Smart Delivery Estimates

More Knowledge Sources

Customer Names & Photos in the Inbox

Reliability Fixes

More Accurate Instant Answers

Blog Discovery & Editor Upgrades

A Sharper Blog Reading Experience

Mentions, Transfers & Team Conversations

Facebook Messenger Joins Your Channels

Private Notes & Magic Reply

Manage Knowledge and Leads Through the API

Contact Form You Can Trust

A Steadier Look Across the Site

Signed, Reliable Webhooks

Use Cases on the Website

A Better Notifications Panel

API Keys and the Fetchply API

Simpler Support: Tickets Retired

Commerce Moved to Integrations

Contacts Directory

Email Replies That Thread

Shopify Product Answers Restored

Smoother Partner Onboarding

Shopify Security Hardening

Partner Program

A Simpler Cart Experience

Rock-Solid Billing

A Sturdier Audit Log

A Simpler Team Page

Email Attachments Both Ways

A Cleaner Dashboard Home

Email Replies Land in Your Inbox

A Simpler Referral Program

Widget Navigation Fix

Answer Sources in the Inbox

Collections and Discounts

One Scrollbar Per Page

A Calmer AI Rules Page

Sharper Chats on Every Channel

Permanently Delete Products

Give every question
.