Excellent app. I have found it very easy to use. Excellent customer support and they have helped me set up the bot and train it in different aspects in my store.
Customer support is very responsive whenever I face any issues with the support. So far really liking it exactly what i have been looking for
We wanted something that could answer customer questions without adding more work for our team. Fetchply was easy to set up and started working with our Shopify store pretty quickly.
It’s a practical app for stores that want faster support and a better shopping experience.
Setup, control, channels, pricing, and privacy. Open a question or ask the live Fetchply assistant for more detail.
Fetchply answers your customers on your website, Instagram, WhatsApp, Messenger, and more. Common questions can get a saved reply you approve (an Instant Answer), routine requests can follow a step-by-step menu (a Guided Flow), open questions get an AI answer from your own content, and tricky conversations go to your team.
Book a free 30-minute call with Haroon, the founder behind Fetchply. Bring your store, your workflows, and your hardest customer questions — leave with a plan for the agent that answers them.
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Legal
Last updated: November 6, 2026
Cookies are small text files stored on your device when you visit a website. They help us provide a better experience by remembering your preferences and keeping you signed in. This policy explains what cookies we use, why, and how you can control them in compliance with the GDPR, ePrivacy Directive, and other applicable regulations.
When you first visit Fetchply, a cookie notice explains how we use cookies. Select "Got it" to close it. To see the notice again, clear your browser's cookies and site data for Fetchply and revisit the site.
Essential cookies are strictly necessary for the Service to function. Our advertising cookies (the Meta Pixel) are active from your first visit. Google Analytics cookies are only set after you select "Got it". To stop advertising cookies, block or delete them in your browser settings (see Managing Cookies below).
These cookies are necessary for the Service to function. They handle authentication, session management, and security. These are set under the legal basis of "contract performance" and cannot be disabled.
| Cookie | Purpose | Duration |
|---|---|---|
| better-auth.session_token | Authentication session | 7 days |
| theme | Theme preference (light/dark) | 1 year |
| fetchply_cookie_consent | Records your cookie preference | Persistent |
| _fbp | Meta (Facebook) Pixel — measures the effectiveness of our ads | 90 days |
| _fbc | Meta (Facebook) Pixel — remembers that you arrived from one of our Facebook or Instagram ads | 90 days |
| _ga | Google Analytics 4 — distinguishes unique visitors (set only after you select "Got it") | 2 years |
| _ga_* | Google Analytics 4 — maintains session state (set only after you select "Got it") | 2 years |
We use Google Analytics 4 and PostHog for analytics to understand how visitors use our platform, for example which pages are visited and which features are explored. Google Analytics operates with Google Consent Mode v2: until you select "Got it", it runs in a limited, cookieless mode without setting persistent cookies. Only after that are analytics cookies (such as _ga) set. PostHog runs from your first visit.
We also use the Meta (Facebook) Pixel to measure the effectiveness of our advertising, for example to know when a visit from one of our Facebook or Instagram ads leads to a sign-up. The pixel runs from your first visit and sets cookies such as _fbp and _fbc. When you create an account, we also send Meta a hashed (scrambled) copy of your email address and your account ID, along with your browser details and IP address, so the sign-up can be matched to the ad you saw. If you chose "Essential Only" on an earlier version of our cookie notice, the pixel stays off for you.
The Fetchply chat widget embedded on your website uses minimal local storage to maintain conversation sessions. No personally identifiable information is stored on the visitor's device beyond a randomly generated session ID. As a chatbot owner embedding our widget, you should inform your visitors about this in your own cookie/privacy policy.
We use Google Analytics and the Meta (Facebook) Pixel, which may set first-party cookies and share measurement data with Google LLC and Meta Platforms, Inc. so we can understand how our website and ads perform. The Meta Pixel runs from your first visit; Google Analytics sets cookies only after you select "Got it". Our product analytics provider (PostHog) may also set first-party cookies. To stop these cookies, block or delete them in your browser settings. Any third-party services we use (authentication, analytics, advertising, payments) operate under data processing agreements.
You can control cookies through your browser settings. Blocking essential cookies may prevent the Service from functioning correctly. To manage cookies:
You can also delete all cookies from your browser at any time. This will reset your cookie consent preference and the banner will appear again on your next visit.
We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated date. We will display the cookie consent banner again if we make material changes to how we use cookies.
For questions about our use of cookies, contact us at [email protected].