We wanted something that could answer customer questions without adding more work for our team. Fetchply was easy to set up and started working with our Shopify store pretty quickly.
It’s a practical app for stores that want faster support and a better shopping experience.
UsmanElite Kids
FAQ
Straight answers before you start.
Setup, control, channels, pricing, and privacy. Open a question or ask the live Fetchply assistant for more detail.
Fetchply gives every customer question the right path. Repeat questions can receive approved Instant Answers, predictable requests can follow Guided Flows, open questions can use your business knowledge, and complex conversations can reach your team.
Give every question .
Launch one assistant for approved answers, guided journeys, knowledge-based help, and human handoff—without forcing every request through AI.
Install from the Shopify App Store and your trained agent answers product, policy, and order questions on your storefront, with a cart shoppers can fill without leaving the chat.
Free plan · 200 AI messages a month · No credit card
Read-only access. No theme code edits. Billed through Shopify.
Your store
Fetchply AI
Ask about products or orders
Brands answering faster, selling more, and supporting better with Fetchply
Fetchply is an AI sales and support agent for online brands. It answers pre-sale and post-sale questions across your website, WhatsApp, Instagram, Slack, and email, using only your own products, policies, and documents, then hands the conversation to your team with full context when a person is needed. See what that costs on pricing.
How it works
Five steps from install to
No API keys, no theme code edits, no developer. Your store syncs in the background while you finish setup.
1
Install from the Shopify App Store
Add Fetchply to your store and approve read-only access in one click. No API keys to copy, no theme code to edit.
2
Your store syncs automatically
Pages, policies, and your product catalog import in the background while you finish the setup guide.
3
Enable commerce capabilities
Turn on Product search and Order lookup so the agent can search your live catalog and check verified orders.
4
Publish the storefront widget
Enable Fetchply Chat under App embeds in the theme editor and save. The chat appears on your storefront.
5
Test as a shopper
Search a product, ask a policy question, and look up a test order, then watch it all land in Inbox and Analytics.
Not a scripted bot. It answers from your synced catalog, policies, and orders, and it handles the questions your store actually gets, day and night.
Recommendations from your live catalog
The agent searches your catalog while it writes the reply, so the products it names and the cards it shows always match. If nothing matches, it says so instead of guessing.
Your store
Fetchply AI
I need a gift for a coffee lover under $30.
The pour-over starter kit is a favorite, and it’s $24.
Pour-over starter kit
$24
Add to cart
Follow-ups like “anything cheaper?” stay on topic.
Order lookup with verification
The shopper confirms ownership with the email or phone from the order before anything is revealed. A short lookup form appears right in the chat.
Your store
Fetchply AI
Did order 1032 ship yet?
Verified with phone
Yes, it shipped yesterday. Here’s the tracking link.
No order is ever shown from the number alone.
Policy answers from your store
Returns, shipping, and payment policies import from Shopify automatically, so answers match what your store actually promises.
Your store
Fetchply AI
Can I return sale items?
Yes, within 30 days, unworn and with tags attached.
Update a policy in Shopify and answers follow.
Product cardAdd to cartCheckout
A cart inside the chat
Product cards add to the same cart your theme uses, one tap for simple products and a product sheet for sizes and colors. Checkout opens your store’s normal secure checkout.
Order verifiedShipping policyReal date
Delivery estimates, not just status
For a verified order, the agent combines the live order stage, your shipping policy timeframes, and business-day math to answer “when will it arrive?” with an actual date.
HandoffShared inboxSame chat
Your team takes over anytime
Every storefront conversation sits in the shared inbox next to WhatsApp and Instagram, where a teammate can claim the thread and keep replying in the same chat.
Comparison
Not just a chat widget: an AI that reads your store
Most Shopify chat apps are flow builders: map a decision tree, and they fail the moment a shopper asks something you didn’t design for. Fetchply answers from your actual store data.
Capability
Fetchply AIBetterAI storefront agent
Scripted chat appsFlow-based bots
Setup
Install the app. The agent answers from your synced store.
Build a flow manually for every question type
Unexpected questions
Answered from your knowledge base
Generic fallback or no reply
Product recommendations
From your live catalog, with add-to-cart cards
A manual flow per product
Order questions
Verified lookup with real delivery estimates
A tracking link at best
Cart and checkout
Same cart as your theme, checkout one tap away
Not available
Store policies
Imported from Shopify automatically
Copy-pasted once, stale by summer
Human takeover
Shared inbox, same conversation
Separate helpdesk, lost context
Same AI across channels
One knowledge base: storefront, WhatsApp, Instagram, Messenger
Separate flows per platform
Stop losing shoppers at the question.
One-click install. Free plan to start, billed through Shopify.
Fetchply for Shopify is an AI agent that installs from the App Store with read-only access, syncs your catalog, pages, and policies in the background, and answers shoppers on your storefront around the clock. It recommends products from your live catalog with one-tap add-to-cart, looks up orders after the shopper verifies with their email or phone, turns shipping policies into real delivery dates, and hands the conversation to your team when it needs a person.
The Ridge Runner GTX. Deep lugs and fully waterproof.
Ridge Runner GTX
$139
Add to cart
Can I exchange my last order for a size 10?
Sara from your team joined
S
Sara from your team
Hi, Sara here. Happy to set up that exchange for you.
Ask about products or orders
What makes it different
Built for the moment a shopper almost buys
Grounded in live store data.
Product answers come from a live catalog search, so prices, availability, and options are current, and sold-out choices show as sold out. When nothing in the catalog matches, the agent says so instead of inventing a product.
One agent everywhere your store sells.
The same trained agent that answers your storefront also covers WhatsApp, Instagram, and Messenger, and order lookup works in all of them. One knowledge base, one shared inbox, one set of analytics.
Answers before you connect
Short, plain answers for store owners and support leads weighing the Shopify integration.
Put your Shopify store to work as a 24/7 assistant.
Install from the Shopify App Store, approve read-only access, and start answering product and order questions in minutes.
Install from the Shopify App Store
