Terms of Service

By accessing or using Fetchply ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

Fetchply provides an AI-powered agent platform that crawls your website, trains an agent on your content, and allows you to embed it on your website. The Service includes agent creation, management, analytics, and integration features.

You must create an account to use the Service. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account. You must provide accurate and complete information.

You agree not to:

• Use the Service for any illegal purpose
• Crawl or train agents on content you do not own or have permission to use
• Use the Service to distribute malware, spam, or harmful content
• Attempt to bypass usage limits or security measures
• Reverse-engineer or decompile any part of the Service
• Resell or redistribute the Service without authorization
• Use the agent to impersonate humans or deceive users about its AI nature

See our Acceptable Use Policy for complete details.

Fetchply offers subscription plans with monthly message quotas, training data allowances, feature access, and optional paid add-ons. Message add-ons provide extra one-time message capacity, and the Training Size Add-on adds 50 MB of training allowance for $19.

When your plan quota and any available add-on messages are exhausted, agent responses may be paused until the next billing cycle, an add-on purchase, or a plan upgrade. Your data, settings, and trained agents are preserved unless you delete them or the account is terminated under these terms. Prices may change with 30 days' notice unless a shorter notice period is required by law.

Refunds are available only to new users and only when requested within 14 days of the original purchase date. To request a refund, contact hello@fetchply.com with the email address used for purchase and the order details.

Refunds are not available after the 14-day window, for renewal payments, add-on purchases made by existing users, repeat purchases by existing users, or where the Service has been abused, resold, used to violate our policies, or consumed in a way that materially exceeds normal evaluation use. This does not limit any non-waivable consumer rights that apply in your country.

You retain all ownership rights to the content on your website and any data you provide. By using the Service, you grant us a limited license to crawl, process, and store your content solely for the purpose of powering your agent.

We do not use your content to train general AI models or share it with other users.

Your use of the Service is also governed by our Privacy Policy and Cookie Policy. By using the Service, you consent to the collection and use of data as described therein. If you are in the European Economic Area, we process your data in accordance with the GDPR.

The Service, including its design, code, and branding, is owned by Fetchply. You may not copy, modify, or distribute any part of the Service except as expressly permitted.

We strive to maintain high availability but do not guarantee uninterrupted service. We may perform scheduled maintenance with reasonable notice. We are not liable for downtime caused by third-party services (AI providers, hosting, etc.).

To the maximum extent permitted by law, Fetchply is not liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service. Our total liability is limited to the amount you paid us in the 12 months preceding the claim.

The Service is provided "as is" without warranties of any kind. We do not guarantee the accuracy of AI-generated responses. You are responsible for reviewing and ensuring the appropriateness of agent responses for your use case.

Either party may terminate the agreement at any time. You may delete your account from the dashboard. We may suspend or terminate accounts that violate these terms with notice. Upon termination, your data will be deleted as described in our Privacy Policy.

We may update these terms from time to time. Material changes will be communicated via email or a prominent notice on the Service. Continued use after changes constitutes acceptance.

These terms are governed by the laws of the jurisdiction in which Fetchply operates. If you are in the European Economic Area (EEA), nothing in these terms affects your rights under the General Data Protection Regulation (GDPR). Disputes shall be resolved through binding arbitration, except where prohibited by applicable law.

For questions about these terms, contact us at hello@fetchply.com.