Setup, control, channels, pricing, and privacy. Open a question or ask the live Fetchply assistant for more detail.
Fetchply gives every customer question the right path. Repeat questions can receive approved Instant Answers, predictable requests can follow Guided Flows, open questions can use your business knowledge, and complex conversations can reach your team.
Launch one assistant for approved answers, guided journeys, knowledge-based help, and human handoff—without forcing every request through AI.
Connect the Facebook Page your customers message. Your agent replies in Messenger from the content you trained it on, and every conversation stays in the same inbox as your other channels. Free on all Fetchply plans.
Questions about products, delivery, hours, or policies are answered from the content you trained, day or night. Messenger shows a typing indicator while the answer is prepared, so the customer knows a reply is coming.
When a customer records a voice message, Fetchply writes out what they said so your agent can answer it like any other question, and keeps the original recording in the conversation. Your team can reply with voice too.
Messenger, website chat, WhatsApp, and Instagram conversations share one inbox. When a chat needs a person, a teammate takes over and keeps replying in the same thread the customer is already in.
Choose Facebook Messenger in your integration settings, sign in with an account that manages the Page, and pick the Page to connect.
Message the Page from an account that does not manage it and confirm the reply arrives in Messenger.
Your agent answers new conversations. Teammates can take over from the same inbox whenever a customer needs a person.
Short answers for teams weighing Messenger support.
Connect the Page your customers already message and start answering Messenger conversations from the same inbox as your other channels.