We wanted something that could answer customer questions without adding more work for our team. Fetchply was easy to set up and started working with our Shopify store pretty quickly.
It’s a practical app for stores that want faster support and a better shopping experience.
Setup, control, channels, pricing, and privacy. Open a question or ask the live Fetchply assistant for more detail.
Fetchply gives every customer question the right path. Repeat questions can receive approved Instant Answers, predictable requests can follow Guided Flows, open questions can use your business knowledge, and complex conversations can reach your team.
Book a free 30-minute call with Haroon, the founder behind Fetchply. Bring your store, your workflows, and your hardest customer questions — leave with a plan for the agent that answers them.
Booking this week — times shown in your timezone
Connect the Facebook Page your customers message and your trained agent answers in seconds: product questions, order updates, even voice notes, with your team one takeover away.
Free plan · 200 AI messages a month · No credit card









Fetchply is an AI sales and support agent for any brand: SaaS products, business and service sites, docs, and online stores. It answers pre-sale and post-sale questions across your website, WhatsApp, Instagram, Slack, and email, using only your own pages, products, policies, and documents, then hands the conversation to your team with full context when a person is needed. See what that costs on pricing.
No flow building. Connect your Facebook Page and your trained knowledge covers Messenger immediately.
Choose Facebook Messenger in your integration settings, sign in with an account that manages the Page, and pick the one Page to connect.
Message the Page from an account that does not manage it, then confirm the reply arrives in Messenger and the conversation shows up in your inbox.
New conversations get answers from your trained knowledge in seconds, with a typing indicator while replies are prepared.
Voice messages are written out and answered automatically, and your team can send recorded voice replies from the inbox.
Every conversation sits in the shared inbox, which also tracks Messenger’s 24-hour business reply window for you.
Not a scripted bot. It answers from your own store data and handles any conversation your Page receives, whether it starts from an ad, a Page visit, or a shared link.
Grounded answers from your own products, policies, and documents, day and night, with a typing indicator while the reply is prepared.
Same knowledge base as your website widget.
A specific product with price and link, pulled from your connected store. Not a generic reply.
Works with Shopify and WooCommerce catalogs.
"Where is my order?" arrives every day for every store. The customer gets an answer in seconds, no agent involved.
Answered from your connected order data.
A recorded question is written out and answered like any other message. Your team can reply with recorded voice from the inbox, delivered as playable audio in Messenger.
Replies can include tap-to-answer options, so customers move forward with one tap instead of typing out what they need.
When a conversation needs a person, your team takes over from the shared inbox, and the inbox tells you when Messenger’s 24-hour reply window has closed.
Most Messenger tools are flow builders: map a decision tree, and they fail the moment a customer asks something you didn’t design for. Fetchply answers from your actual store data.
| Capability | Fetchply AIBetterAI Messenger agent | Flow-based Messenger toolsScript-driven bots |
|---|---|---|
| Setup | Connect your Page. The agent answers from trained knowledge. | Build a flow manually for every question type |
| Unexpected questions | Answered from your knowledge base | Generic fallback or no reply |
| Product recommendations | From your live catalog automatically | A manual flow per product |
| Order questions | Reads order data, replies with status | Not available |
| Voice messages | Written out and answered, voice replies too | Ignored |
| Human takeover | Shared inbox, same conversation | Separate helpdesk, lost context |
| 24-hour reply window | Tracked, the inbox tells you when it closes | Replies silently fail after it closes |
| Same AI across channels | One knowledge base: Messenger, Instagram, WhatsApp, website | Separate flows per platform |
Fetchply for Messenger is an AI agent that answers the messages your Facebook Page receives, around the clock. It responds in seconds from your own products and policies, recommends items from your connected catalog, understands voice messages, and hands the conversation to your team when it needs a person, all inside the same Messenger thread.
Conversations share the same inbox, knowledge base, and analytics as your website widget, Instagram, and WhatsApp. See how the same agent handles Instagram DMs, read the setup documentation, or check pricing.
A customer who messages your Page from an ad or a product page is ready to buy right now. The agent replies in seconds with a typing indicator while it prepares the answer, so nobody waits behind a support queue or an offline team.
The same trained agent that answers Messenger also covers Instagram DMs, WhatsApp, and your website widget. One knowledge base, one shared inbox, one set of analytics, so every channel gives the same correct answer.
Short answers for teams weighing Messenger support.
Connect the Page your customers already message and start answering Messenger conversations from the same inbox as your other channels.