Can Fetchply answer in Slack channels?

Yes. Invite it to a channel and mention it when you want an answer from your trained content. It answers in every channel it is permitted in.

Can it answer direct messages?

Yes. Team members can message Fetchply directly for private questions, and the answers come from the same trained knowledge.

Can I get Fetchply notifications in Slack?

Yes. Choose a forwarding channel and pick the events you want, such as handoffs, assignments, training, leads, quota, billing, team, or integration events. Slack apps cannot post in every channel automatically, so invite Fetchply to that channel first.

Will Slack replies count toward my plan?

Yes. Automated replies count as messages in your monthly Fetchply plan.

Does this replace the Fetchply inbox?

No. Slack is another place to ask and answer questions. Customer conversations and handoffs stay in the shared Fetchply inbox, where your team assigns, claims, and replies.

What happens if I disconnect?

Agent replies and forwarded notifications stop, and the stored Slack connection is removed. Reconnect anytime, for example when the workspace changes or authorization is revoked.

Slack AI

Slack AI
for your team.

Add Fetchply to your workspace and your team gets instant answers from your trained content in channels and DMs, with handoffs, leads, and other Fetchply events forwarded to the channel you choose.

Connect Slack View pricing

Free plan · 200 AI messages a month · No credit card

Workspace-approved install. Bot-loop protection built in.

#customer-support

Your workspace

Message #customer-support

Brands answering faster, selling more, and supporting better with Fetchply

Fetchply is an AI sales and support agent for online brands. It answers pre-sale and post-sale questions across your website, WhatsApp, Instagram, Slack, and email, using only your own products, policies, and documents, then hands the conversation to your team with full context when a person is needed. See what that costs on pricing.

How it works

Five steps from Add to Slack to

No commands to script. Approve the workspace and your trained knowledge answers in channels and DMs immediately.

Add Fetchply to Slack

Choose Slack in your integration settings, select Add to Slack, pick the workspace, and approve the permissions.

Send a test message

Message the app directly or mention it in a permitted channel and confirm it answers from your agent’s knowledge.

Your team starts asking

Mention @Fetchply in channels or ask privately in a DM. Answers come from your trained content in seconds.

Turn on notifications

Pick a forwarding channel and choose the Fetchply events you want, like handoffs, leads, quota, and billing.

Invite the app to the channel

Slack apps cannot post everywhere automatically. Invite Fetchply to the chosen channel and trigger a test notification.

Typical setup time:about 2 minutes

Connect Slack

Capabilities

Six things Fetchply does in your workspace

Not a canned-response bot. It answers from your own store knowledge and keeps your team on top of what needs a human, without leaving Slack.

Answers in any permitted channel

Mention the app where the question comes up and the answer lands right in the conversation, from the same trained content your customer channels use.

#customer-support

Your workspace

Priya2:14 PM

@Fetchply what carrier do we use for EU orders?

FetchplyApp2:14 PM

EU orders ship with DHL Express, typically 3 to 5 business days.

Works in every channel the app is permitted in.

Private answers in DMs

Anyone on the team can message Fetchply directly for a quick, private answer without pinging a channel or digging through docs.

#fetchply

Your workspace

Omar4:02 PM

What’s our discount policy for wholesale orders?

FetchplyApp4:02 PM

Wholesale orders of 50+ units get 15% off. Details are in the wholesale terms.

Same knowledge base, without leaving Slack.

Fetchply events in your channel

Forward the events you care about to a channel you choose: handoffs, assignments, training, leads, quota, billing, team, and integration events.

#fetchply-alerts

Your workspace

FetchplyApp11:20 AM

A visitor asked for a human on the website widget. The conversation is waiting in your inbox.

FetchplyApp11:26 AM

New lead captured: [email protected].

Invite the app to the channel so it can post.

QuestionKnowledge baseAnswer

Grounded in your trained content

Slack answers come from the same products, policies, documents, and Q&A your agent uses on the website, WhatsApp, and Instagram. Update the training once and Slack follows.

Bot messageIgnoredNo reply storms

No bot loops, ever

Messages Slack identifies as coming from a bot are ignored automatically, so apps and agents never end up replying to each other, and ignored messages never clutter your conversations.

Slack alertShared inboxYour team

Escalation into the shared inbox

Slack is another place to ask, not a separate system. Customer conversations and handoffs stay in the Fetchply inbox, where your team assigns, claims, and replies.

Comparison

Not just a Slack bot: an AI that knows your store

Most Slack bots are command scripts: wire up a keyword, get a canned reply, and they fail the moment someone asks something you didn’t script. Fetchply answers from your actual store knowledge.

Capability	Fetchply AIBetterAI workspace agent	Canned-response botsCommand-driven scripts
Setup	Add to Slack. The agent answers from trained knowledge.	Script commands and canned responses by hand
Unexpected questions	Answered from your knowledge base	Generic fallback or no reply
Where it answers	Channels and direct messages	Wherever a command was wired up
Keeping answers fresh	Update your training once, Slack follows	Rewrite canned answers app by app
Operational alerts	Handoffs, leads, quota, and billing forwarded to your channel	Not available
Human escalation	Conversations wait in the shared Fetchply inbox	The thread dies in Slack
Bot loops	Bot messages ignored automatically	Bots answering bots
Same AI across channels	One knowledge base: website, WhatsApp, Instagram, Slack	A separate tool per platform

Stop answering the same question twice.

Workspace-approved setup. Free plan to start, no credit card.

Set up Slack AI for your team

How does Fetchply work inside Slack?

Fetchply for Slack brings your trained agent into the workspace where your team already works. Mention it in a permitted channel or message it directly and it answers from your own products, policies, and documents, the same knowledge base that answers customers on your website, WhatsApp, and Instagram. It also forwards the Fetchply events you choose, such as handoffs, leads, quota, and billing, to a channel you pick, so nothing waits unseen in the dashboard.

Slack is another place to ask, not a separate system: customer conversations stay in the shared Fetchply inbox. See how the agent handles support, read the setup documentation, or check pricing.

#team-ops

Your workspace

Lena10:05 AM

@Fetchply how long is processing before orders ship?

FetchplyApp10:05 AM

Orders are processed in 1 to 2 business days before handover to the courier.

FetchplyApp10:12 AM

A visitor asked for a human on the website widget. The conversation is waiting in your inbox.

Message #team-ops

What makes it different

Built for the moment your team needs an answer

Built for your team, not just your customers.

The same agent that answers shoppers on your website answers your staff in Slack: shipping rules, return windows, product details, wholesale terms. New teammates stop interrupting senior ones for answers that already exist.

Your Fetchply ops feed, in Slack.

Handoffs, assignments, training, leads, quota, billing, team, and integration events forward to the channel you choose. The moment a customer asks for a human, your team sees it where they already are.

Answers before you add

Short answers for teams weighing the Slack integration.

Put Slack to work as
a knowledge assistant.

Add Fetchply to your Slack workspace and give your team instant answers from your trained content without leaving Slack.

Add to Slack

Slack AI
for your team.

Add Fetchply to your workspace and your team gets instant answers from your trained content in channels and DMs, with handoffs, leads, and other Fetchply events forwarded to the channel you choose.

Free plan · 200 AI messages a month · No credit card

Workspace-approved install. Bot-loop protection built in.

Brands answering faster, selling more, and supporting better with Fetchply

Capability

Fetchply AIBetterAI workspace agent

Canned-response botsCommand-driven scripts

Setup

Add to Slack. The agent answers from trained knowledge.

Script commands and canned responses by hand

Unexpected questions

Answered from your knowledge base

Generic fallback or no reply

Where it answers

Channels and direct messages

Wherever a command was wired up

Keeping answers fresh

Update your training once, Slack follows

Rewrite canned answers app by app

Operational alerts

Handoffs, leads, quota, and billing forwarded to your channel

Not available

Human escalation

Conversations wait in the shared Fetchply inbox

The thread dies in Slack

Bot loops

Bot messages ignored automatically

Bots answering bots

Same AI across channels

One knowledge base: website, WhatsApp, Instagram, Slack

A separate tool per platform

How does Fetchply work inside Slack?

Slack is another place to ask, not a separate system: customer conversations stay in the shared Fetchply inbox. See how the agent handles support, read the setup documentation, or check pricing.

Slack AIfor your team.

Brands answering faster, selling more, and supporting better with Fetchply