Privacy Policy

Fetchply helps businesses answer customer questions. That requires trust. We collect only the data needed to provide, secure, support, and improve the service.

We do not sell personal data. We do not use private agent content or customer conversations to train a shared Fetchply model.

This policy applies to Fetchply websites, accounts, agents, widgets, connected channels, support, billing, and related services.

Fetchply controls account, website, billing, and service-operations data. A Fetchply customer generally controls the visitor data collected through its agents, and Fetchply processes that data on the customer's behalf.

We may independently process limited visitor data when needed to secure the service, prevent abuse, meet legal duties, or protect Fetchply and its users.

Account and relationship data

We collect details such as your name, email address, sign-in information, plan, billing status, support messages, and team membership.

Agent knowledge

We process the websites, files, text, Q&A, instructions, and other content you choose to add to an agent.

Customer and visitor interactions

We process messages, lead details, feedback, session details, and related context needed to answer questions, operate the inbox, provide analytics, and support human handoff.

Connected services

When you connect a messaging, commerce, notification, or automation service, we process the identifiers, content, permissions, and credentials needed to provide the connection.

Commerce connections may provide product, order, fulfilment, customer-verification, and store-policy information needed for the features you enable.

Usage and security data

We collect feature usage, message counts, device and browser details, network signals, error reports, and security events needed to operate, bill, troubleshoot, and protect the service.

• Provide accounts, agents, conversations, connected services, support, and billing.
• Generate answers, retrieve relevant knowledge, route requests, and support human handoff.
• Secure accounts, prevent fraud and abuse, enforce our terms, and investigate incidents.
• Maintain reliability, understand product usage, improve features, and communicate service updates.
• Meet legal, regulatory, tax, accounting, and compliance obligations.

Where data-protection law requires a legal basis, we rely on:

• Contract: to create your account and provide the services you request.
• Legitimate interests: to secure, maintain, support, and responsibly improve Fetchply.
• Consent: for optional cookies, marketing, or other processing where consent is required.
• Legal obligation: when processing is required by applicable law.

You may withdraw consent at any time without affecting processing that already occurred lawfully.

Fetchply uses automated systems to retrieve knowledge, generate replies, classify requests, and select configured actions. Relevant content may be sent to service providers solely to perform those tasks.

Customers configure and supervise their agents. Fetchply should not be used as the sole basis for decisions that produce legal or similarly significant effects on a person.

We share personal data only when needed for the service or required by law. Recipient categories include:

• Hosting, storage, communications, security, and operational service providers.
• AI and search providers that process the minimum context needed to produce requested results.
• Messaging, commerce, and automation services you choose to connect.
• Payment and billing providers. Fetchply does not store full payment-card details.
• Analytics or advertising services enabled under your cookie choices.
• Professional advisers, regulators, courts, or authorities when disclosure is lawful and necessary.

We do not permit service providers to use personal data for their own unrelated purposes.

Fetchply and its service providers may process data outside your country. Where required, we use legally recognized safeguards for international transfers.

We keep personal data only while it is needed for the purposes described here, while your account is active, or while retention is required for legal, security, dispute, or accounting reasons.

Product records may follow configured retention periods. Deleting an agent permanently removes its active knowledge, conversations, leads, settings, and connected-service records.

Account deletion starts removal of account data from active systems. Limited records may remain where required by law or in protected backups until their normal expiry.

We protect data with encrypted connections, protected credentials, workspace-scoped access, role controls, operational monitoring, and tested deletion paths.

No online service can eliminate every risk. We continuously review safeguards and act promptly when we identify a security issue.

Practical guidance is available in our security documentation.

Depending on your location and the processing involved, you may have the right to:

• Know how your personal data is used and obtain a copy.
• Correct inaccurate or incomplete personal data.
• Request deletion or restriction of processing.
• Receive portable data in a machine-readable format.
• Object to certain processing, including direct marketing.
• Withdraw consent and complain to your local data-protection authority.

Contact [email protected]. We may verify your identity and will respond within the period required by applicable law.

If your request concerns data collected by a business using Fetchply, contact that business first. We will support it in responding where required.

Customers must provide appropriate notices, collect any required consent, limit access, choose suitable retention settings, and use Fetchply consistently with applicable law.

Do not collect payment-card details, government identifiers, health information, or other sensitive data unless you have a valid legal basis and appropriate safeguards.

We use essential cookies to operate accounts and optional cookies according to your choices. Review or change those choices through our Cookie Policy.

Fetchply is not intended for children under 16 or the minimum digital-consent age in their location. If we learn that a child's data was collected improperly, we will take steps to delete it.

We may update this policy as Fetchply or applicable law changes. We will update the date above and provide additional notice when a change materially affects your rights.

Privacy questions and rights requests: [email protected]

General questions: [email protected]