Privacy Policy

Fetchply ("we," "our," or "us") operates the Fetchply platform at fetchply.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Account Information

When you create an account, we collect your email address, display name, and authentication credentials (processed securely through Firebase Authentication).

Website Content

When you create a chatbot, we crawl the URL you provide and store the text content of your website pages for the purpose of training your AI chatbot.

Chat Data

We store conversations between your website visitors and your chatbot, including messages, session identifiers, visitor IP addresses (anonymized), and user agent strings.

Lead Data

If you enable lead capture, we collect the information your visitors voluntarily provide (e.g., name, email) and store it on your behalf.

Usage Data

We automatically collect information about how you interact with our platform, including pages visited, features used, and message counts for billing purposes.

• To provide and maintain our chatbot services
• To train AI models on your website content (per-user, never shared)
• To process and track usage for billing
• To send service-related notifications (chatbot ready, usage alerts)
• To improve our platform and fix bugs
• To respond to your support requests

Your data is stored in PostgreSQL databases and Qdrant vector stores with encrypted connections. We use Firebase Authentication for secure identity management. All API communications use HTTPS encryption.

We implement industry-standard security measures, but no method of electronic transmission is 100% secure. We cannot guarantee absolute security.

We do not sell your personal data. We share data only with:

• Third-party AI providers (OpenRouter, Voyage AI) — your chatbot queries are sent to generate responses and embeddings. These are processed in real-time and not stored by the providers for training.
• Infrastructure providers (hosting, database) — as necessary to operate our services.
• Legal requirements — if required by law, court order, or governmental authority.

We retain your data for as long as your account is active. When you delete a chatbot, all associated data (conversations, leads, crawled content, vector embeddings) is permanently deleted. When you delete your account, all data is removed within 30 days.

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data and account
• Export your data (chat logs, leads as CSV)
• Object to processing
• Withdraw consent at any time

To exercise these rights, contact us at hello@websolave.com.

We use essential cookies for authentication and session management. See our Cookie Policy for details.

Our services are not intended for children under 13. We do not knowingly collect data from children under 13.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated date.

For privacy-related questions, contact us at hello@websolave.com.