Excellent app. I have found it very easy to use. Excellent customer support and they have helped me set up the bot and train it in different aspects in my store.
Customer support is very responsive whenever I face any issues with the support. So far really liking it exactly what i have been looking for
We wanted something that could answer customer questions without adding more work for our team. Fetchply was easy to set up and started working with our Shopify store pretty quickly.
It’s a practical app for stores that want faster support and a better shopping experience.
Setup, control, channels, pricing, and privacy. Open a question or ask the live Fetchply assistant for more detail.
Fetchply answers your customers on your website, Instagram, WhatsApp, Messenger, and more. Common questions can get a saved reply you approve (an Instant Answer), routine requests can follow a step-by-step menu (a Guided Flow), open questions get an AI answer from your own content, and tricky conversations go to your team.
Book a free 30-minute call with Haroon, the founder behind Fetchply. Bring your store, your workflows, and your hardest customer questions — leave with a plan for the agent that answers them.
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Bring website chat, social messages, team questions, store support, and workflow updates into one place your team can understand at a glance.
Each integration explains the outcome in plain language, shows a real conversation, and keeps setup steps easy to follow.
Connect your WhatsApp Business number so customers can ask questions, check updates, and get help in the same chat app they already use.
Connect Instagram so direct messages, comment follow-ups, and story replies can be handled from the same place as your other support channels.
Connect the Facebook Page your customers message so Messenger conversations are answered from your trained content and stay in your shared inbox.
Connect your store so Fetchply can answer product questions, guide shoppers to the right items, and help customers understand order status.
Connect your WooCommerce store so Fetchply can help customers track orders, compare products, and get support without waiting for a ticket.
Add Fetchply to Slack so your team can ask questions, get answers from your trained content, and keep internal support requests moving.
Add Fetchply to your Discord server so members get answers from your trained content with the /ask command in any channel.
Show a short form inside the conversation at the moment you choose, and collect the contact details your team follows up on.
Forward new messages, leads, feedback, and training completions to Make, n8n, Zapier, or your own HTTPS endpoint.
Register HTTPS endpoints your agent can call mid-chat to answer with live order, inventory, account, and business data.
React to new conversations, captured leads, and handoff requests with team notifications, emails, WhatsApp, Slack messages, or webhooks.