Excellent app. I have found it very easy to use. Excellent customer support and they have helped me set up the bot and train it in different aspects in my store.
Customer support is very responsive whenever I face any issues with the support. So far really liking it exactly what i have been looking for
We wanted something that could answer customer questions without adding more work for our team. Fetchply was easy to set up and started working with our Shopify store pretty quickly.
It’s a practical app for stores that want faster support and a better shopping experience.
Setup, control, channels, pricing, and privacy. Open a question or ask the live Fetchply assistant for more detail.
Fetchply answers your customers on your website, Instagram, WhatsApp, Messenger, and more. Common questions can get a saved reply you approve (an Instant Answer), routine requests can follow a step-by-step menu (a Guided Flow), open questions get an AI answer from your own content, and tricky conversations go to your team.
Book a free 30-minute call with Haroon, the founder behind Fetchply. Bring your store, your workflows, and your hardest customer questions — leave with a plan for the agent that answers them.
Booking this week — times shown in your timezone
Auto-reply to post comments with your link, recommend items from your store catalog in DMs, and look up orders in seconds.
Free plan · 200 AI messages & 1,000 comment automations monthly · No card needed
Trained on your products, store policies, and inventory so your agent answers questions accurately in any language.
Recommends specific items from your Shopify or WooCommerce catalog with images, prices, and direct checkout links.
Answers “Where is my order?” in seconds by securely validating order numbers against your active fulfillment data.
Customers frequently speak instead of typing on Instagram. Audio notes are transcribed and answered like text.
When an Instagram DM needs personal care, handoff is instant. Teammates step in from the Fetchply inbox with full conversation history and internal notes.
Instagram DMs live beside website chats, WhatsApp, and Slack messages so your team never juggles separate social apps.
Claim conversations, assign teammates, and write back directly from Fetchply. You can even send recorded audio replies.
Human teammates see the complete conversation history, visitor details, and previous orders before typing a word.
No complicated flow diagrams. Connect your account and your comment automations and store AI go live immediately.
Link your Instagram Business or Creator account in about a minute with our guided Meta sign-in.
Choose trigger words for your Reels and posts, write your public reply, and attach your DM offer link.
Fetchply reads your Shopify or WooCommerce products and policies so product lookups work automatically.
Comments and DMs are answered in seconds, while complex chats route cleanly into your team inbox.
Instagram is included on every plan. Upgrade only when you need more automations or more AI replies.
One comment = one run. It covers the public reply, the DM, and the follow-up, and never uses AI credits.
$0/month
No credit card
Try comment automation with no card.
$18/month
Cancel anytime
For a growing creator or shop.
$49/month
Cancel anytime
For brands running it every day.
$99/month
Cancel anytime
For teams and high-volume accounts.
Busy month? Paid plans can add a pack of 5,000 comment automations for $10.
Compare every planOne monthly add-on removes the limit on comment automations, on whichever plan you are on.
$14a month, on top of your plan
Every plan, drawn to scale.
Most Instagram DM tools are rigid flow builders that break the moment a customer asks an unscripted question. Fetchply pairs viral comment automation with a brain that knows your store.
| Capability | Fetchply Instagram AI | Script-based flow bots |
|---|---|---|
| Comment-to-DM automation | Public reply, instant DM link, follow gate & email capture | Basic script or separate costly tool |
| Unexpected customer questions | Answered accurately from your trained store knowledge | Generic fallback message or left on read |
| Product recommendations | Live items pulled from Shopify & WooCommerce catalogs | Manual flow configuration per product |
| Order tracking in DM | Verifies order number and delivers tracking status | Not supported without custom webhook code |
| Voice notes from shoppers | Transcribes audio notes and replies accurately | Ignored completely |
| Multichannel intelligence | One brain across Instagram, WhatsApp, web chat & Slack | Siloed tools requiring separate maintenance |
| Token & connection health | Tokens refresh automatically with status monitors | Disconnects silently until sales drop |
Everything you need to know about Instagram AI, comment automations, and Meta account setup.
Connect your Instagram business account and start answering DMs, recommending products, and automating comments into revenue.
See Instagram comment automation in action
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fetchply Comment PLAN and I’ll send you the free template 👇
plan please 🙌
Sent! Check your DMs ✨