Turn Instagram messages into organized customer conversations.
Connect Instagram so DMs, comment follow-ups, and story replies can be handled from the same place as your other support channels. Free on all Fetchply plans.
Customers DM. The assistant .
Customers message your Instagram business account with questions about products, availability, or bookings. Fetchply answers from your trained knowledge base in seconds.
When someone shows interest, Fetchply helps move that .
A shopper comments on a post asking about a product. Fetchply can help turn that public interest into a private conversation where you can share details and close the sale.
Instagram conversations your team already uses
DMs, website chats, and WhatsApp conversations all land in one place. Your team sees the full picture without switching apps.
From connection to in three steps
Connect your account
Choose Instagram from your integration settings and sign in with the business account connected to your page.
Test a DM
Send a test direct message and confirm it reaches your Fetchply inbox with the correct context.
Go live with your team
Your assistant handles DMs, comments, and story replies. Conversations your team needs appear in the same inbox.
Answers before you connect
Short answers for teams weighing Instagram support.
Put Instagram to work as
a 24/7 assistant.
Connect your Instagram business account and start answering DMs from the same inbox in about a minute.