We wanted something that could answer customer questions without adding more work for our team. Fetchply was easy to set up and started working with our Shopify store pretty quickly.
It’s a practical app for stores that want faster support and a better shopping experience.
UsmanElite Kids
FAQ
Straight answers before you start.
Setup, control, channels, pricing, and privacy. Open a question or ask the live Fetchply assistant for more detail.
Fetchply gives every customer question the right path. Repeat questions can receive approved Instant Answers, predictable requests can follow Guided Flows, open questions can use your business knowledge, and complex conversations can reach your team.
Skip the inbox. Meet the founder.
Book a free 30-minute call with Haroon, the founder behind Fetchply. Bring your store, your workflows, and your hardest customer questions — leave with a plan for the agent that answers them.
Chatling pairs AI answers with a visual flow builder at a low price. Fetchply adds store integrations, verified order lookups, and a shared inbox for real human takeover.
Free plan · 200 AI messages a month · No credit card
In short
Pick Fetchply if you want AI support that also looks up orders, recommends products, and hands off to a human inbox. Pick Chatling if you want to script guided conversations with a visual flow builder.
What is Chatling?
Chatling is a budget-friendly chatbot platform that trains AI on your website or documents and adds a visual flow builder for scripted conversations. It is popular with small businesses that want quick setup and predictable, low pricing.
Feature by feature
Fetchply and Chatling, side by side
Feature
Fetchply
Chatling
AI trained on your content
Crawled website pages, uploaded files, text, and Q&A
Website pages, documents, and text sources
Website chat widget
Floating or inline widget with optional source citations
Embeddable widget with customization
WhatsApp & Instagram
WhatsApp Business and Instagram DMs built in
Channel support is limited; check current availability
Slack & Discord
Slack and Discord agents built in
Not a core focus of the platform
Verified order lookups
Live Shopify and WooCommerce lookups, unlocked by verified details
No verified live order lookup flow for stores
Product recommendations in chat
Live catalog recommendations; in-chat ordering via built-in catalog
No live catalog search or in-chat ordering
Human handoff & shared inbox
Shared inbox, assignment, and email replies to offline customers
No built-in live-chat inbox; AI-first by design
Analytics & unanswered questions
Top questions, unanswered-queries report, and CSAT scores
Conversation history and basic analytics
Public API & MCP
Public API and MCP server for your own tooling
API access on paid plans
Free plan
$0 plan with 1 agent and 200 AI messages a month, no card
Free tier with limited message credits
AI trained on your content
Fetchply
Crawled website pages, uploaded files, text, and Q&A
Chatling
Website pages, documents, and text sources
Website chat widget
Fetchply
Floating or inline widget with optional source citations
Chatling
Embeddable widget with customization
WhatsApp & Instagram
Fetchply
WhatsApp Business and Instagram DMs built in
Chatling
Channel support is limited; check current availability
Slack & Discord
Fetchply
Slack and Discord agents built in
Chatling
Not a core focus of the platform
Verified order lookups
Fetchply
Live Shopify and WooCommerce lookups, unlocked by verified details
Chatling
No verified live order lookup flow for stores
Product recommendations in chat
Fetchply
Live catalog recommendations; in-chat ordering via built-in catalog
Chatling
No live catalog search or in-chat ordering
Human handoff & shared inbox
Fetchply
Shared inbox, assignment, and email replies to offline customers
Chatling
No built-in live-chat inbox; AI-first by design
Analytics & unanswered questions
Fetchply
Top questions, unanswered-queries report, and CSAT scores
Chatling
Conversation history and basic analytics
Public API & MCP
Fetchply
Public API and MCP server for your own tooling
Chatling
API access on paid plans
Free plan
Fetchply
$0 plan with 1 agent and 200 AI messages a month, no card
Chatling
Free tier with limited message credits
Competitor details are based on public information at the time of writing and can change. Confirm current features and pricing on their website.
Pricing
What each one costs
Fetchply pricing
Free plan with 200 AI messages a month. Paid plans run from $18 to $99 per month, and message or training add-ons extend any paid plan without a forced upgrade.
Chatling pricing
Chatling has a free tier and low-cost paid plans that scale by message credits, making it one of the cheaper flow-builder options.
Choose Fetchply if
You sell on Shopify or WooCommerce and want live order status and product answers.
You want teammates to take over conversations from a shared inbox.
You want WhatsApp, Instagram, Slack, and Discord from one agent.
You want analytics that show unanswered questions so you can fix gaps.
Choose Chatling if
You want a visual flow builder to script guided conversations.
You prefer its specific pricing tiers for your expected volume.
You only need simple website Q&A without commerce or live support.
See the difference on your own content.
Train a free agent on your website and test real questions before you decide.
Does Fetchply have guided conversations like Chatling flows?
Yes. Fetchply Guided Flows let you build choice-based conversations that collect details and route customers, alongside the AI answering open questions.
Which is cheaper to start with?
Both have free tiers. Fetchply includes 200 AI messages a month free, and paid plans start at $18 per month. Compare current Chatling credits against your expected volume.
Can either platform hand a chat to a human?
Fetchply includes a shared inbox with assignment and email replies to offline customers. Chatling is AI-first and does not center on a live-support inbox.
How do I switch from Chatling to Fetchply?
Point Fetchply at your website, upload the same documents, text, and Q&A pairs, and swap the widget embed on your site. Because the AI trains on your content rather than your old bot, most of the work is reconnecting sources.
Which costs less as my message volume grows?
Fetchply paid plans run from $18 to $99 per month, and message add-ons extend any paid plan without a forced upgrade. Chatling scales by message credits, so compare its current credit tiers against your expected volume.
Can Fetchply answer order status questions for my store?
Yes. Fetchply runs live order lookups on Shopify and WooCommerce, and it verifies the customer’s details before any order status is shared. Chatling does not offer a verified order lookup flow.
Can customers browse or buy products inside the chat?
With Fetchply, yes: the agent recommends products live from your connected store catalog, and the built-in catalog supports ordering directly in chat. Chatling has no live catalog search or in-chat ordering.
Which channels can each chatbot cover?
Fetchply runs one agent across your website widget, WhatsApp, Instagram, Slack, and Discord. Chatling’s channel support is more limited, so check current availability if messaging apps matter to you.
What content trains Fetchply, and how do I keep it current?
Fetchply trains on crawled website pages, uploaded files, text, and Q&A pairs. When your content changes, update the sources and retrain; the unanswered-queries report shows exactly which gaps to fill next.
Do both platforms include analytics and an API?
Chatling offers conversation history, basic analytics, and API access on paid plans. Fetchply adds top questions, an unanswered-queries report, CSAT scores, and a public API with an MCP server for your own tooling.
