AI trained on your content
Fetchply
Crawled website pages, uploaded files, text, and Q&A
SiteGPT
Website pages, files, and knowledge content
We wanted something that could answer customer questions without adding more work for our team. Fetchply was easy to set up and started working with our Shopify store pretty quickly.
It’s a practical app for stores that want faster support and a better shopping experience.
Setup, control, channels, pricing, and privacy. Open a question or ask the live Fetchply assistant for more detail.
Fetchply gives every customer question the right path. Repeat questions can receive approved Instant Answers, predictable requests can follow Guided Flows, open questions can use your business knowledge, and complex conversations can reach your team.
Launch one assistant for approved answers, guided journeys, knowledge-based help, and human handoff—without forcing every request through AI.
SiteGPT builds a support chatbot from your website content with strong multilingual answers. Fetchply covers the same ground and adds store order lookups, product recommendations, a shared inbox, and a free plan to start.
Free plan · 200 AI messages a month · No credit card
In short
Pick Fetchply if you want a free starting point, ecommerce features, and human handoff in one product. Pick SiteGPT if you want its specific escalation tooling and are comfortable starting on a paid trial.
What is SiteGPT?
SiteGPT is an AI chatbot platform trained on your own content for support automation, lead generation, and multilingual assistance. It focuses on accurate website-grounded answers with escalation options and integrations for support teams.
Feature by feature
Fetchply
Crawled website pages, uploaded files, text, and Q&A
SiteGPT
Website pages, files, and knowledge content
Fetchply
Floating or inline widget with optional source citations
SiteGPT
Embeddable chat widget with branding options
Fetchply
WhatsApp Business and Instagram DMs built in
SiteGPT
Some messaging integrations; check current channel list
Fetchply
Slack and Discord agents built in
SiteGPT
Integrations available on higher plans
Fetchply
Live Shopify and WooCommerce lookups, unlocked by verified details
SiteGPT
No verified Shopify or WooCommerce order lookup flow
Fetchply
Live catalog recommendations; in-chat ordering via built-in catalog
SiteGPT
Not centered on live catalog recommendations
Fetchply
Shared inbox, assignment, and email replies to offline customers
SiteGPT
Escalation to email or connected helpdesks
Fetchply
Top questions, unanswered-queries report, and CSAT scores
SiteGPT
Chat history and usage reporting
Fetchply
Public API and MCP server for your own tooling
SiteGPT
API access on paid plans
Fetchply
$0 plan with 1 agent and 200 AI messages a month, no card
SiteGPT
Free trial rather than a permanent free plan
Competitor details are based on public information at the time of writing and can change. Confirm current features and pricing on their website.
Pricing
Free plan with 200 AI messages a month. Paid plans run from $7.99 to $99 per month, and message or training add-ons extend any paid plan without a forced upgrade.
SiteGPT offers a free trial with paid plans that publicly start higher than Fetchply and scale by message volume and features.
See the difference on your own content.
Train a free agent on your website and test real questions before you decide.
FAQs
Yes. Both crawl your website content. Fetchply also takes uploaded files, pasted text, and direct Q&A pairs, and can retrain automatically on Pro and Business plans when content changes.
Fetchply, in most cases: verified order lookups and live product recommendations work out of the box with Shopify and WooCommerce, and its built-in catalog supports in-chat ordering.
Fetchply has a free plan with 200 AI messages a month and no card required. SiteGPT offers a time-limited free trial.
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