Build guided chat flows visitors can’t get lost in

Step by step

Build guided chat flows, one step at a time

1. 1

   Turn on Guided Flows

   Open Integrations, then Guided Flows, and turn the toggle on. The Guided flows builder appears in your sidebar.

2. 2

   Create a flow

   Open Guided Flows, choose a template or start blank, and name the flow. The optional description shows as a hover tooltip in the widget’s Guided help list.

3. 3

   Write the starting question

   Set the visitor prompt and at least one option, and mark the first question as the start node so the flow knows where to begin.

4. 4

   Connect every option

   Link each option to another question or an outcome, and mix in text messages, typed-answer questions, and product or order steps where they help. New nodes start unconnected; Fetchply never picks a route for you.

   Good to know: Typed-answer questions validate short text, email, phone, number, or link answers, and can be optional so visitors may skip them.

5. 5

   Choose channels and settings

   Pick the channels the flow runs on and the input policy. The WhatsApp and Instagram switches stay off until that channel is connected under Integrations.

6. 6

   Preview, validate, and publish

   Use the visitor preview to follow every route, fix any highlighted issues, then select Publish. New conversations use the published version; existing runs keep their state.