When does the lead form appear?

After the number of visitor messages you set. The default is three, and you can trigger it anywhere from the first visitor message to the eighth. While a guided flow is running the form is held back, then it can appear on a later message once the flow finishes.

Which fields can the form ask for?

Between one and eight fields of text, email, or phone type. You choose the labels, optional guidance, and which fields are required. Name, email, and phone answers always feed the matching columns in your Leads table; any extra fields are saved as custom details.

Where do submitted leads go?

Every submission lands in the Leads list in your dashboard, where you can filter, review, and export. Leads can also sync to a connected Google Sheet and fire a new-lead webhook event to your own systems as they arrive.

Can I run more than one form per agent?

No. Each agent has one lead capture form. Use the field list and trigger timing to make it fit your main follow-up flow.

What stops spam submissions?

Submissions are rate-limited per visitor, and required fields must validate before the form is accepted. Normal use never hits the limit; it only affects rapid repeated submissions.

Fetchply Lead Capture

Turn chat visitors into contactable leads.

A visitor asking questions is your warmest lead. Fetchply shows a short form inside the conversation after the message count you choose, records the answers as a lead, and delivers it to your dashboard, Google Sheets, or webhooks.

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Lead capture form

Shows after 3 visitor messages

Can you help me pick the right plan for my store?

Before we continue

Leave your details and our team will follow up.

Name

Sofia Reyes

Work email

[email protected]

Phone

+1 555 0132

Send my details

Every submission lands in your Leads dashboard

You pick the moment

The form appears after or whenever you say

Lead capture is deterministic, not left to the model to decide. Set the trigger anywhere from the first visitor message to the eighth, and the form renders inside the conversation at exactly that point. While a guided flow is running, the form waits its turn.

Show after messages3

Do you ship to Canada?

How long does delivery take?

Can I get a bulk discount?

Lead form shown

Rendered inside the conversation

Fields that stay clean

land in fixed columns

Build the form from one to eight text, email, or phone fields with your own labels and required flags. However you word a label, name, email, and phone always feed the matching columns in your Leads table, so the list stays filterable. Extra fields are saved as custom details.

Form fields4 of 8 used

text

Name

Name column

Required

Work email

Email column

Required

phone

Phone

Phone column

Optional

text

Company size

Custom detail

Optional

Leads reach your tools

Dashboard, or your webhook

Every submission lands in the Leads list where you can filter, review, and export. Connect Google Sheets for a live spreadsheet of leads, or point the new-lead webhook at your own endpoint and forward each lead anywhere it needs to go.

Sofia Reyes

[email protected] · +1 555 0132

New lead

Leads dashboard

Filter, review, and export

Saved

Google Sheets

Live row in your connected sheet

Synced

Webhook

new_lead event to your endpoint

200 OK

From switch to in three steps

Turn on the form

Enable lead capture and write the title, description, button text, and success message.

Pick fields and timing

Add one to eight text, email, or phone fields, mark which are required, and choose after how many messages the form appears.

Save and test

Complete the form as a visitor and confirm the submission appears under Leads.

Typical setup time:about 2 minutes

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Answers before you turn on lead capture

Short answers for teams weighing in-chat lead capture.

Ask for the contact
right inside the chat.

Turn on the form, pick your fields, and see the first lead land in your dashboard in about two minutes.

Start free

Turn chat visitors into contactable leads.

Turn chat visitors into contactable leads.

The form appears after or whenever you say

land in fixed columns

Dashboard, or your webhook