We wanted something that could answer customer questions without adding more work for our team. Fetchply was easy to set up and started working with our Shopify store pretty quickly.
It’s a practical app for stores that want faster support and a better shopping experience.
UsmanElite Kids
FAQ
Straight answers before you start.
Setup, control, channels, pricing, and privacy. Open a question or ask the live Fetchply assistant for more detail.
Fetchply gives every customer question the right path. Repeat questions can receive approved Instant Answers, predictable requests can follow Guided Flows, open questions can use your business knowledge, and complex conversations can reach your team.
Skip the inbox. Meet the founder.
Book a free 30-minute call with Haroon, the founder behind Fetchply. Bring your store, your workflows, and your hardest customer questions — leave with a plan for the agent that answers them.
WhatsApp is where your customers already are, so the question is what your bot can do there: answer real questions, look up orders, run campaigns, or hand off to a human. We ranked the leading platforms on all four.
Free plan · 200 AI messages a month · No credit card
How we picked
What we ranked on
Answer quality and grounding
How the AI is trained, whether answers stay grounded in content you approve, and what happens when it does not know.
Support loop, not just answers
Human handoff, team inbox, and follow-up when the AI is not enough, because unanswered chats are lost customers.
Commerce and channel depth
Store integrations, order lookups, and the channels your customers actually use, from the website widget to WhatsApp.
Honest total cost
What the entry price includes, how costs scale in busy months, and whether AI usage is metered on top of the plan.
#1 pick
Fetchply
Fetchply ships WhatsApp as a built-in channel, not an add-on: the same agent trained on your website, files, and Q&A answers WhatsApp messages, verifies customers before sharing live Shopify or WooCommerce order status in the thread, and hands off to a shared inbox when a human is needed. AI messages are included in every plan, from 200 free to 28,000 on Business.
WhatsApp built in alongside website, Instagram, Messenger, Slack, and Discord
Verified order lookups answer order status inside the WhatsApp thread
Human takeover from a shared inbox with Slack notifications
AI messages included in every plan, from 200 free to 28,000 on Business
Competitor details are based on public information at the time of writing and can change. Confirm current features and pricing on their website.
FAQs
Common questions
What is the best WhatsApp AI chatbot?
Fetchply for most businesses: the WhatsApp channel is built in, answers come from your approved content, and customers get verified order status in the same thread. Marketing-first teams running broadcasts may prefer ManyChat.
Can a WhatsApp chatbot answer order questions?
Only with a real store integration. Fetchply verifies the customer with their order number plus a matching email or phone, then shares live Shopify or WooCommerce order status in the WhatsApp thread; lookups stay read-only.
How does WhatsApp chatbot pricing work?
Watch two meters: platform pricing and AI usage. ManyChat prices by contact list size, Landbot prices WhatsApp separately, and chat suites often meter AI per conversation. Fetchply includes AI messages in each plan with fixed-price add-ons.
How were these WhatsApp chatbots ranked?
We scored every platform on answer quality and grounding, the human support loop, commerce and channel depth, and honest total cost. For WhatsApp we weighted inbound answers, order lookups in the thread, and human takeover most heavily.
Can a human take over a WhatsApp chat from the bot?
On the better platforms, yes. Fetchply escalates WhatsApp conversations to a shared inbox with Slack notifications so a teammate can take over. Before choosing any tool, test how takeover works and what the customer sees while it happens.
Do I need separate bots for WhatsApp and my website?
Not necessarily. Fetchply runs one agent across the website widget, WhatsApp, Instagram, Messenger, Slack, and Discord, so answers stay consistent everywhere. Some platforms price WhatsApp separately, so check what each plan includes.
How does a WhatsApp chatbot learn about my business?
Fetchply trains on your website pages, uploaded documents, text, and Q&A pairs, and the same trained agent answers on WhatsApp. Keep it current by adding new content and reviewing the unanswered-queries report for gaps.
Is there a free way to test a WhatsApp AI chatbot?
Fetchply includes WhatsApp as a built-in channel and its free plan carries 200 AI messages a month with no credit card. Contenders vary: some publicly list free tiers, others price WhatsApp as a separate add-on, so confirm before you build.
How do I choose between WhatsApp chatbot platforms?
Start with the job: marketing broadcasts favor ManyChat, visually scripted journeys favor Landbot, and inbound answers favor a content-trained agent like Fetchply. Then test on real customer questions and read how each meters AI usage.
What happens when the AI can’t answer on WhatsApp?
The chat should reach a person, not a dead end. Fetchply hands the thread to your shared inbox for a human reply and logs the question in its analytics, so you can add the missing answer to your content afterwards.
Test the #1 pick on your own content.
Train a free Fetchply agent on your website and ask it your customers’ real questions before you decide.
