AI trained on your content
Fetchply
Crawled website pages, uploaded files, text, and Q&A
Tidio
Lyro trains on your website and support content
We wanted something that could answer customer questions without adding more work for our team. Fetchply was easy to set up and started working with our Shopify store pretty quickly.
It’s a practical app for stores that want faster support and a better shopping experience.
Setup, control, channels, pricing, and privacy. Open a question or ask the live Fetchply assistant for more detail.
Fetchply gives every customer question the right path. Repeat questions can receive approved Instant Answers, predictable requests can follow Guided Flows, open questions can use your business knowledge, and complex conversations can reach your team.
Launch one assistant for approved answers, guided journeys, knowledge-based help, and human handoff—without forcing every request through AI.
Tidio is a mature live-chat suite with Lyro AI answering from your help content. Fetchply starts from the AI side: agents trained on everything you approve, verified order lookups, and human handoff included rather than priced per conversation.
Free plan · 200 AI messages a month · No credit card
In short
Pick Fetchply if you want AI-first support with commerce features and predictable plan pricing. Pick Tidio if you want a long-established live-chat suite with marketing automation flows and are comfortable with per-conversation AI pricing.
What is Tidio?
Tidio is a popular customer service platform combining live chat, chatbots, email, and the Lyro AI agent. It is widely used by ecommerce stores, integrates deeply with Shopify, and includes marketing-oriented chat flows.
Feature by feature
Fetchply
Crawled website pages, uploaded files, text, and Q&A
Tidio
Lyro trains on your website and support content
Fetchply
Floating or inline widget with optional source citations
Tidio
Polished live-chat widget
Fetchply
WhatsApp Business and Instagram DMs built in
Tidio
WhatsApp, Instagram, and Messenger supported
Fetchply
Slack and Discord agents built in
Tidio
Not a core channel focus
Fetchply
Live Shopify and WooCommerce lookups, unlocked by verified details
Tidio
Shopify actions available on ecommerce plans
Fetchply
Live catalog recommendations; in-chat ordering via built-in catalog
Tidio
Product cards via flows more than live AI recommendations
Fetchply
Shared inbox, assignment, and email replies to offline customers
Tidio
Full live-chat inbox with operators
Fetchply
Top questions, unanswered-queries report, and CSAT scores
Tidio
Operator and chatbot analytics
Fetchply
Public API and MCP server for your own tooling
Tidio
Developer API available
Fetchply
$0 plan with 1 agent and 200 AI messages a month, no card
Tidio
Free tier; Lyro AI answers are priced per conversation
Competitor details are based on public information at the time of writing and can change. Confirm current features and pricing on their website.
Pricing
Free plan with 200 AI messages a month. Paid plans run from $7.99 to $99 per month, and message or training add-ons extend any paid plan without a forced upgrade.
Tidio has a free tier and paid plans by feature set, with Lyro AI conversations metered separately, which can grow costs as AI volume rises.
See the difference on your own content.
Train a free agent on your website and test real questions before you decide.
FAQs
Both let humans take over. Fetchply includes its shared inbox on every plan and can reply by email when customers go offline; Tidio meters AI answers separately from operator seats.
Fetchply plans include a monthly AI message allowance with optional add-ons. Tidio prices Lyro AI per conversation, so busy months can cost more; model both against your traffic.
Yes. Tidio has a well-known Shopify app. Fetchply also ships an embedded Shopify app with verified order lookups and live product recommendations.
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