AI trained on your content
Fetchply
Crawled website pages, uploaded files, text, and Q&A
Gorgias
AI Agent answers from help center and brand guidance
We wanted something that could answer customer questions without adding more work for our team. Fetchply was easy to set up and started working with our Shopify store pretty quickly.
It’s a practical app for stores that want faster support and a better shopping experience.
Setup, control, channels, pricing, and privacy. Open a question or ask the live Fetchply assistant for more detail.
Fetchply gives every customer question the right path. Repeat questions can receive approved Instant Answers, predictable requests can follow Guided Flows, open questions can use your business knowledge, and complex conversations can reach your team.
Launch one assistant for approved answers, guided journeys, knowledge-based help, and human handoff—without forcing every request through AI.
Gorgias is a helpdesk built for ecommerce, with deep Shopify actions and per-ticket pricing. Fetchply approaches the same problem AI-first: an agent trained on your content resolves the repeat questions, looks up orders, and only escalates what needs a human.
Free plan · 200 AI messages a month · No credit card
In short
Pick Fetchply if you want AI to absorb most tickets before they exist, with plan pricing from free to $99. Pick Gorgias if you want a full ecommerce helpdesk with email ticketing, macros, and voice, and ticket-based pricing fits your volume.
What is Gorgias?
Gorgias is a customer support helpdesk designed for ecommerce brands, best known for its deep Shopify integration: agents can see and edit orders inside tickets. It unifies email, chat, social, and voice, and prices plans by ticket volume with AI add-ons.
Feature by feature
Fetchply
Crawled website pages, uploaded files, text, and Q&A
Gorgias
AI Agent answers from help center and brand guidance
Fetchply
Floating or inline widget with optional source citations
Gorgias
Chat widget tied to the helpdesk
Fetchply
WhatsApp Business and Instagram DMs built in
Gorgias
Instagram, Messenger, and WhatsApp in the helpdesk
Fetchply
Slack and Discord agents built in
Gorgias
Not a core channel focus
Fetchply
Live Shopify and WooCommerce lookups, unlocked by verified details
Gorgias
Deep Shopify order actions inside tickets
Fetchply
Live catalog recommendations; in-chat ordering via built-in catalog
Gorgias
Support-focused; not live AI catalog recommendations
Fetchply
Shared inbox, assignment, and email replies to offline customers
Gorgias
Full helpdesk with macros and routing
Fetchply
Top questions, unanswered-queries report, and CSAT scores
Gorgias
Support and revenue analytics
Fetchply
Public API and MCP server for your own tooling
Gorgias
Developer API available
Fetchply
$0 plan with 1 agent and 200 AI messages a month, no card
Gorgias
No free plan; pricing scales with ticket volume
Competitor details are based on public information at the time of writing and can change. Confirm current features and pricing on their website.
Pricing
Free plan with 200 AI messages a month. Paid plans run from $7.99 to $99 per month, and message or training add-ons extend any paid plan without a forced upgrade.
Gorgias prices by monthly ticket volume across tiers, with automation and AI features typically metered or tiered on top; costs rise with busy seasons.
See the difference on your own content.
Train a free agent on your website and test real questions before you decide.
FAQs
Fetchply focuses on read-only verified order lookups, so customers get instant status answers safely. Order edits and refunds stay in your store admin or helpdesk.
Some brands run both: Fetchply deflects repeat questions on the widget and social channels, and remaining conversations reach the helpdesk. Most small teams find Fetchply’s inbox alone is enough.
Gorgias plans scale with ticket volume, so spikes cost more. Fetchply plans include an AI message allowance with optional add-ons, and its whole point is reducing tickets.
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