Fetchply vs Gorgias

Fetchply focuses on read-only verified order lookups, so customers get instant status answers safely. Order edits and refunds stay in your store admin or helpdesk.

Some brands run both: Fetchply deflects repeat questions on the widget and social channels, and remaining conversations reach the helpdesk. Most small teams find Fetchply’s inbox alone is enough.

Gorgias plans scale with ticket volume, so spikes cost more. Fetchply plans include an AI message allowance with optional add-ons, and its whole point is reducing tickets.

Yes. The free plan includes 1 agent and 200 AI messages a month with no credit card, so you can train it on your store’s content and see deflection before spending anything. Gorgias has no free plan.

Fetchply recommends products live from your connected catalog and can take orders in chat through its built-in catalog. Gorgias is support-focused and does not offer live AI catalog recommendations.

On your website widget, WhatsApp Business, and Instagram DMs, plus Slack and Discord agents. Gorgias covers social channels inside its helpdesk; Fetchply covers them with the AI answering first.

Your crawled website pages, uploaded files, plain text, and Q&A pairs, so it answers policy and product questions from content you already maintain. Gorgias’ AI Agent draws on your help center and brand guidance.

Yes. Fetchply reports top questions, unanswered queries, and CSAT scores, so you can fix gaps before they become tickets. A public API and MCP server are there if you want to build on top.

Most stores are live the same day: crawl your site, review test answers, and paste the widget snippet. Connecting Shopify or WooCommerce for order lookups is configuration, not a development project.

The conversation escalates to Fetchply’s shared inbox, where your team can assign it and reply, including by email if the shopper has left. The miss also appears in the unanswered-queries report.