Discord AI
for your community.

Answers with /ask in any channel

Members type /ask where the question comes up and the answer posts right in the channel, from the same trained content your customer channels use.

#general

Your server

P

Priya2:14 PM

/ask what carrier do you use for EU orders?

FetchplyApp2:14 PM

EU orders ship with DHL Express, typically 3 to 5 business days.

Works in every channel where the bot is available.

Stands down when a human steps in

If a team member has taken over a conversation from the inbox, /ask tells the member a team member will follow up instead of sending an automatic answer.

#support

Your server

O

Omar4:02 PM

/ask can I get a refund outside the 30-day window?

FetchplyApp4:02 PM

A team member has taken over this conversation and will follow up with you here.

No bot talking over your team.

Long answers, delivered whole

Discord shows a thinking indicator while the answer is prepared, and long answers are split into several messages so nothing gets cut off.

#help

Your server

L

Lena6:30 PM

/ask what is the full returns policy?

FetchplyApp6:30 PM

Returns are accepted within 30 days, unworn and with tags attached.

FetchplyApp6:30 PM

Final-sale items are excluded. Start a return from the orders page and a label is emailed to you.

Members see progress, not silence.

Grounded in your trained content

Discord answers come from the same products, policies, documents, and Q&A your agent uses on the website, WhatsApp, and Instagram. Update the training once and Discord follows.

One server, one agent

Each agent connects to a single server, so answers always come from the knowledge you chose for that community. Serve another server with another agent.

Escalation into the shared inbox

Discord is another place to ask, not a separate system. Every /ask conversation appears in the Fetchply inbox, where your team takes over, assigns, and replies.