Install from the Shopify App StoreOverview
Setup runs through Meta’s embedded signup, so there is no manual API configuration: Fetchply registers the number, handles the PIN, and runs delivery health checks you can verify with a test message from the dashboard.
WhatsApp has its own rules and the integration respects them. The 24-hour customer service window is tracked in the inbox, approved message templates handle conversations outside it, and interactive replies render as native buttons and lists rather than plain text.
Guided Flows are first-class on WhatsApp: keywords can start a flow, flows can auto-start for new conversations, and typed replies are matched to options so customers who type instead of tapping still move through the flow.
How it works
- 1
Connect through Meta
Complete the embedded signup with your Meta business account. Fetchply registers the number and handles PIN setup.
- 2
Verify delivery
Built-in health checks and a test message confirm the number is registered and messages flow both ways.
- 3
The agent answers on WhatsApp
The same approved knowledge answers customers there, with handoffs landing in the shared inbox alongside every other channel.
- 4
Add templates and flows
Approved templates cover messages outside the 24-hour window, and keywords or auto-start put Guided Flows to work.
Key facts
- Official Meta embedded signup with automatic number registration and PIN handling.
- Delivery health checks and test messages from the dashboard.
- The 24-hour customer service window is tracked in the inbox.
- Approved message templates for conversations outside the window.
- Interactive replies render as native buttons (up to 3) and lists (up to 10).
- Guided Flows start from keywords or automatically for new conversations.
- WhatsApp conversations share the same inbox, handoff, and analytics as other channels.
Frequently asked questions
Do I need my own Meta developer setup?
No. The connection runs through Meta’s embedded signup inside Fetchply, which registers the number and completes the technical setup for you.
What is the 24-hour window and how is it handled?
WhatsApp only allows free-form replies within 24 hours of the customer’s last message. The inbox shows the window state, and approved templates let you reach out beyond it.
Can customers use buttons instead of typing?
Yes. Options render as native reply buttons or interactive lists, and typed answers are matched to options too.
Where do WhatsApp conversations show up?
In the same shared inbox as website, Instagram, and Slack conversations, with the same handoff and analytics.
