AI trained on your content
Fetchply
Crawled website pages, uploaded files, text, and Q&A
Re:amaze
FAQ-based bots and AI assistance features
We wanted something that could answer customer questions without adding more work for our team. Fetchply was easy to set up and started working with our Shopify store pretty quickly.
It’s a practical app for stores that want faster support and a better shopping experience.
Setup, control, channels, pricing, and privacy. Open a question or ask the live Fetchply assistant for more detail.
Fetchply gives every customer question the right path. Repeat questions can receive approved Instant Answers, predictable requests can follow Guided Flows, open questions can use your business knowledge, and complex conversations can reach your team.
Launch one assistant for approved answers, guided journeys, knowledge-based help, and human handoff—without forcing every request through AI.
Re:amaze is an ecommerce helpdesk that unifies chat, email, and social into one inbox with per-seat pricing. Fetchply attacks the same workload from the AI side: resolve the repeat questions automatically and keep the inbox for what genuinely needs people.
Free plan · 200 AI messages a month · No credit card
In short
Pick Fetchply if you want AI absorbing most questions with plan pricing and a built-in inbox. Pick Re:amaze if you want a classic multichannel helpdesk with per-seat pricing and email-first workflows.
What is Re:amaze?
Re:amaze is a helpdesk and live chat platform for online stores: shared inbox across email, chat, and social, Shopify integration for order context, chatbots and cues for engagement, priced per team member.
Feature by feature
Fetchply
Crawled website pages, uploaded files, text, and Q&A
Re:amaze
FAQ-based bots and AI assistance features
Fetchply
Floating or inline widget with optional source citations
Re:amaze
Chat widget tied to the helpdesk
Fetchply
WhatsApp Business and Instagram DMs built in
Re:amaze
Instagram, Messenger, and WhatsApp in the inbox
Fetchply
Slack and Discord agents built in
Re:amaze
Integrations available
Fetchply
Live Shopify and WooCommerce lookups, unlocked by verified details
Re:amaze
Order context from Shopify inside tickets
Fetchply
Live catalog recommendations; in-chat ordering via built-in catalog
Re:amaze
Support-focused; no live AI catalog selling
Fetchply
Shared inbox, assignment, and email replies to offline customers
Re:amaze
Full multichannel shared inbox
Fetchply
Top questions, unanswered-queries report, and CSAT scores
Re:amaze
Helpdesk reporting
Fetchply
Public API and MCP server for your own tooling
Re:amaze
Developer API available
Fetchply
$0 plan with 1 agent and 200 AI messages a month, no card
Re:amaze
Trial available; pricing is per seat
Competitor details are based on public information at the time of writing and can change. Confirm current features and pricing on their website.
Pricing
Free plan with 200 AI messages a month. Paid plans run from $7.99 to $99 per month, and message or training add-ons extend any paid plan without a forced upgrade.
Re:amaze prices per team member per month across tiers, so cost scales with headcount; volume-based options exist for larger teams.
See the difference on your own content.
Train a free agent on your website and test real questions before you decide.
FAQs
For chat-and-social-first stores, often yes: AI answers, verified order lookups, a shared inbox, and email replies cover the loop. Heavy email ticketing across multiple brands still favors a classic helpdesk.
Re:amaze grows with every seat you add. Fetchply plans include seats (up to 20 on Business), and its goal is shrinking the volume humans handle at all.
Yes, differently: Re:amaze shows order context to agents in tickets. Fetchply gives customers verified, self-serve order status directly in chat, before an agent is needed.
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