We wanted something that could answer customer questions without adding more work for our team. Fetchply was easy to set up and started working with our Shopify store pretty quickly.
It’s a practical app for stores that want faster support and a better shopping experience.
Setup, control, channels, pricing, and privacy. Open a question or ask the live Fetchply assistant for more detail.
Fetchply gives every customer question the right path. Repeat questions can receive approved Instant Answers, predictable requests can follow Guided Flows, open questions can use your business knowledge, and complex conversations can reach your team.
Book a free 30-minute call with Haroon, the founder behind Fetchply. Bring your store, your workflows, and your hardest customer questions — leave with a plan for the agent that answers them.
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The Fetchply plugin connects an existing agent in a couple of clicks. If you need a new one, it takes you through the normal Fetchply onboarding first.
Free plan · 200 AI messages a month · No credit card
In short
Install and activate the Fetchply plugin, click its Settings shortcut or open Fetchply in the admin menu, choose Connect to Fetchply, and pick or create an agent. A newly created agent connects to WordPress automatically when onboarding finishes.
What you'll do
Step by step
In WordPress admin, go to Plugins, then Add New, search for Fetchply, and install and activate the plugin.
Open Fetchply in the left admin menu and click Connect to Fetchply. Setup opens in a new tab, where you can sign in or create a free account on fetchply.com.
Good to know: Keep new-agent setup in the same tab and finish within 12 hours. If it expires, your agent is kept and you can connect it from the plugin page.
Choose an existing agent to connect it immediately. If you choose Create a new agent, complete the normal onboarding; Fetchply then returns to WordPress, connects the new agent automatically, and switches its widget on.
Open your site in a new tab and confirm the chat bubble appears on every page. Colors and welcome messages you change in the dashboard sync automatically.
Good to know: If the bubble is missing, check that Show the chat widget on my site is ticked and clear your caching plugin’s cache.
On the Fetchply admin page, click Connect WooCommerce, confirm which agent gets access on fetchply.com, and approve WooCommerce’s read-only access screen. No API keys to copy.
FAQs
Confirm Show the chat widget on my site is ticked on the Fetchply admin page, and make sure a caching or optimization plugin is not stripping scripts; clear its cache after connecting.
No, only one agent chats on a site at a time. Reconnecting and picking a different agent replaces the previous choice.
Disconnect removes the widget and the plugin’s stored settings only; your Fetchply account and agent are untouched. Fully revoking WooCommerce access also means removing the key under WooCommerce REST API settings.
New agents use the normal Fetchply onboarding. If onboarding says your plan limit is reached, pick an existing agent, remove one you no longer need, or upgrade the plan.
The free plan includes one agent and 200 AI messages a month, so you can follow this guide end to end before paying anything.
Connect your WooCommerce store with the WordPress plugin or REST API keys, enable order lookup and product recommendations, and publish the widget.
Read the guideCrawl your website, upload files, and add instant answers so the agent only answers from content you approve, never from guesswork.
Read the guideTrain an agent on your content, copy the widget code from Deploy, and paste one script before the closing body tag. Works with any site or builder.
Read the guide