Set up AI order tracking for your store

Step by step

Set up AI order tracking, one step at a time

1. 1

   Connect your store

   Install the Fetchply Shopify app, or connect WooCommerce under Integrations. The connection is what lets the agent look up real orders safely.

2. 2

   Enable Order lookup

   Switch on Order lookup in the Shopify app’s Settings or under Integrations and your store connection. The whole lookup is conversational: no form, no portal.

3. 3

   Tune the lookup options

   Optionally set Order lookup by email, an Order number example, Custom order fields, and Lookup instructions so the assistant asks for exactly what your store uses.

4. 4

   Add delivery timeframes

   Delivery estimates need per-shipping-method timeframes and processing time in your store policies. The assistant presents dates as estimates and never invents one.

   Good to know: When the carrier reports a delivery date, that date takes priority over the estimate.

5. 5

   Test with a controlled order

   Ask for the test order with its number plus email once, then phone once. Confirm the assistant verifies first and answers with status, items, and the tracking link.