Add an AI chatbot to your Shopify store

Step by step

Add an AI chatbot to Shopify, one step at a time

1. 1

   Install the app and connect your account

   Install Fetchply from Shopify and open the app. Select Connect your Fetchply account, sign in or create an account, and approve the store connection. Your pages, policies, and catalog start syncing in the background.

2. 2

   Complete the setup guide

   Work through the in-app guide: review Store policies, add Instant answers for questions you want answered word for word, customize the chat, and choose capabilities.

   Good to know: If your policies have not appeared yet, use Import from Shopify on the policies step.

3. 3

   Review your training data

   Under Training data, check Sources, Instant answers, Products, and Collections so the assistant only answers from content you trust.

4. 4

   Enable commerce capabilities

   Open Settings and switch on Product search and Order lookup so shoppers can find products and check their orders directly in chat.

5. 5

   Publish the widget from the theme editor

   Go to Settings, then Widget embed, and choose Open theme editor. Turn on Fetchply Chat under App embeds and save the theme.

   Good to know: The status card reads your published theme. Enabling the embed on a draft theme leaves the home page showing "Turn on chat".

6. 6

   Test it as a shopper

   Open Playground: search for a product, ask a policy question, and look up a test order once with email and once with phone. Confirm the activity shows up in Inbox and Analytics.