We wanted something that could answer customer questions without adding more work for our team. Fetchply was easy to set up and started working with our Shopify store pretty quickly.
It’s a practical app for stores that want faster support and a better shopping experience.
Setup, control, channels, pricing, and privacy. Open a question or ask the live Fetchply assistant for more detail.
Fetchply gives every customer question the right path. Repeat questions can receive approved Instant Answers, predictable requests can follow Guided Flows, open questions can use your business knowledge, and complex conversations can reach your team.
Book a free 30-minute call with Haroon, the founder behind Fetchply. Bring your store, your workflows, and your hardest customer questions — leave with a plan for the agent that answers them.
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Tidio is a mature live-chat suite with Lyro AI on top, metered per conversation. If you want the AI agent to lead, predictable plan pricing, or deeper store features, start with these alternatives.
Free plan · 200 AI messages a month · No credit card
Why switch
Lyro AI answers are metered separately from operator seats, so busy months can cost noticeably more. Teams with growing AI volume often prefer plans with included message allowances.
Tidio grew from operator-led live chat. If you want AI to resolve most questions on its own and humans to handle only the exceptions, an AI-first platform can be a better fit.
Fetchply flips the model: the AI agent is trained on content you approve and resolves questions first, with a shared inbox, Slack notifications, and email replies for handoff. AI messages are included in every plan — from 200 free to 28,000 on Business — instead of being priced per conversation, and Shopify and WooCommerce get verified order lookups and live product recommendations.
More options
Depending on what you need most, these platforms are also worth evaluating. Each link opens an honest side-by-side comparison with Fetchply.
Crisp is a customer engagement platform offering live chat, a shared inbox across email and messaging channels, a knowledge base, and AI features trained on your content. Its flat workspace pricing is popular with small teams.
Compare Fetchply vs CrispGorgias is a customer support helpdesk designed for ecommerce brands, best known for its deep Shopify integration: agents can see and edit orders inside tickets. It unifies email, chat, social, and voice, and prices plans by ticket volume with AI add-ons.
Compare Fetchply vs GorgiasChatbase is one of the best-known AI agent builders. You train an agent on your website, documents, or knowledge base, then publish it as a website widget or connect channels like WhatsApp and Messenger. It supports multiple AI model providers and offers AI actions for connecting external systems.
Compare Fetchply vs ChatbaseFreshchat is Freshworks’ customer messaging product: live chat and messaging channels with the Freddy AI assistant, priced per agent seat with bot sessions metered on top, and tight integration with the rest of the Freshworks suite.
Compare Fetchply vs FreshchatTawk.to is a free live chat platform with unlimited agents, monitoring, and a shared dashboard. Revenue comes from add-ons like branding removal, AI assistance, and hired chat agents; the core product assumes humans answer the chats.
Compare Fetchply vs Tawk.toFAQs
Fetchply includes a monthly AI message allowance in every plan and sells extra messages as a fixed-price add-on, so costs stay predictable in busy months. Model your traffic against both before switching.
The ones in this list do. Fetchply hands conversations to a shared inbox with full context, notifies your team in Slack, and can reply by email when the customer leaves the chat.
Fetchply ships an embedded Shopify app with verified order lookups and live product recommendations. Gorgias is also strong for Shopify-centric helpdesk teams.
Your past conversations live in Tidio, so export anything you need before closing the account. The AI side rebuilds quickly: Fetchply trains on your website, documents, and Q&A pairs, so you’re migrating sources, not the bot itself.
Yes. Fetchply’s free plan has no credit card requirement, so you can train an agent and test it in the dashboard, or on a low-traffic page, while Tidio keeps running on the rest of your site until you decide.
Fetchply’s free plan includes 1 agent and 200 AI messages a month with no credit card, and those are real AI answers rather than a time-limited trial. It’s enough to test coverage on your actual customer questions before paying.
Fetchply pulls live recommendations from your connected Shopify or WooCommerce catalog and can even take orders in chat through its built-in catalog, so the agent sells as well as supports.
Yes. One Fetchply agent covers your website widget, WhatsApp, Instagram, and Messenger, with a Slack connection for your team, so switching doesn’t mean narrowing where customers can reach you.
Fetchply trains on crawled website pages, uploaded documents, plain text, and Q&A pairs. When products or policies change, update those sources and the agent’s answers follow; analytics show which questions it gets.
Match the tool to your bottleneck: Fetchply if you want AI to lead with store lookups included, Gorgias for a helpdesk-centered Shopify team, Crisp for an operator inbox. Trial your top two with the same real questions.
Want the full side-by-side?
See Fetchply and Tidio compared feature by feature, including pricing and honest reasons to pick either side.