We wanted something that could answer customer questions without adding more work for our team. Fetchply was easy to set up and started working with our Shopify store pretty quickly.
It’s a practical app for stores that want faster support and a better shopping experience.
Setup, control, channels, pricing, and privacy. Open a question or ask the live Fetchply assistant for more detail.
Fetchply gives every customer question the right path. Repeat questions can receive approved Instant Answers, predictable requests can follow Guided Flows, open questions can use your business knowledge, and complex conversations can reach your team.
Launch one assistant for approved answers, guided journeys, knowledge-based help, and human handoff—without forcing every request through AI.
A Shopify chatbot earns its keep by answering the questions stores actually get: where is my order, does this fit, what should I buy instead. We ranked the leading options on order lookups, product answers, handoff, and honest cost.
Free plan · 200 AI messages a month · No credit card
How we picked
How the AI is trained, whether answers stay grounded in content you approve, and what happens when it does not know.
Human handoff, team inbox, and follow-up when the AI is not enough, because unanswered chats are lost customers.
Store integrations, order lookups, and the channels your customers actually use, from the website widget to WhatsApp.
What the entry price includes, how costs scale in busy months, and whether AI usage is metered on top of the plan.
Fetchply ships an embedded Shopify app with verified order lookups (customers confirm their identity before seeing live order status) and product recommendations from your live catalog. The AI trains on your policies, pages, and FAQs, hands the rest to a shared inbox, and plans run from free to $99 a month with AI messages included, so a busy season does not multiply your bill.
The contenders
Best for ticket-heavy Shopify teams that edit orders daily
Pick it if: Your agents work inside orders all day (refunds, edits, cancellations) and ticket-based pricing fits your volume.
Compare Fetchply vs GorgiasBest for stores that want mature live chat with AI on top
Pick it if: You want a long-established live-chat suite and per-conversation AI pricing suits your traffic.
Compare Fetchply vs TidioBest for brands that want a helpdesk shaped around stores
Pick it if: You want helpdesk workflows first and AI assistance second.
Compare Fetchply vs Re:amazeBest for funded teams that want the enterprise benchmark
Pick it if: You have the budget for seats plus per-resolution AI fees and need enterprise depth.
Compare Fetchply vs IntercomBest for stores that mainly want website Q&A
Pick it if: You mostly need website Q&A and already handle live support and order questions elsewhere.
Compare Fetchply vs ChatbaseCompetitor details are based on public information at the time of writing and can change. Confirm current features and pricing on their website.
FAQs
For most stores, Fetchply: verified order lookups, live product recommendations, and human handoff ship in one plan that starts free. Ticket-heavy teams that edit orders inside support conversations may prefer a helpdesk like Gorgias.
Yes, if it verifies the customer first. Fetchply confirms identity before sharing live order status and keeps lookups read-only, so the AI can never change an order.
Entry points range widely: Fetchply starts free with paid plans from $7.99 a month, helpdesks price by ticket volume, and enterprise agents charge per seat plus per AI resolution. Model your monthly conversations before choosing.
Test the #1 pick on your own content.
Train a free Fetchply agent on your website and ask it your customers’ real questions before you decide.