Use case

Answer “where is my order?” before it becomes a ticket

Order status is the most repeated question in ecommerce support. Fetchply answers it with a live lookup against your store, only after the customer proves the order is theirs, at any hour, on any channel.

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Where is my order? #4832

Verified, resolved

Thanks, that matches the email on the order. #4832 shipped yesterday and is out for delivery. Here is your tracking link.

Shopify
WooCommerce
WhatsApp
Instagram
Slack
Google Sheets
Webhooks

What automated tracking looks like

Live
lookups against Shopify and WooCommerce at conversation time: 2-step
verification: order number plus matching email or phone: 24/7
the 11pm “where is my order?” answered instantly: 3
customer channels: website chat, WhatsApp, and Instagram

Requires a connected Shopify or WooCommerce store.

In short

Fetchply automates order tracking by recognizing “where is my order?” in natural language and running a live lookup against your connected Shopify or WooCommerce store. The customer must provide the order number plus the matching email or phone before any details are shared, so guessing numbers reveals nothing. The answer reflects the order’s current state, not a cached copy, and the same verified lookup runs in website chat, WhatsApp, and Instagram.

Privacy-safe by design: an order number alone never unlocks anything.

How do you automate order status questions?

Connect your store, and the agent handles the rest: it recognizes the question in any wording, asks for the order number plus the email or phone on the order, verifies the match, and answers with the live status and tracking, in the same conversation.

The problem

WISMO eats the queue one ticket at a time

Post-purchase anxiety is constant and predictable. The same question arrives all day, in every phrasing:

Where is my order?Has it shipped yet?Can I get my tracking number?Why is it late?

Each one takes a human two minutes: open the store admin, find the order, copy the status, write the reply. Multiply by every order in transit, and it is most of the inbox.

The answer already exists in your store. Automation is just connecting the question to it, safely.

Capabilities

How the verified lookup works

The lookup runs against your live store data at conversation time, gated behind a proof of ownership.

Any wording, any language

Natural-language recognition

The agent recognizes order-status questions however the customer phrases them. No magic keywords needed.

Order #4832 + email

Two-factor verification

Order number plus the matching email or phone on the order. Only a match unlocks the details.

+1 (555) 014‑2207

Flexible phone matching

Formatting differences never block a legitimate customer. Spaces, dashes, and country codes all match.

Out for delivery

Live status, not a cache

The lookup runs at conversation time, so fulfillment updates on your side show the moment someone asks.

Order status → updated

Built-in commerce orders too

Orders captured with in-chat ordering notify the customer directly as you update their status.

I can’t find my order number

Graceful fallback

The agent explains what it needs and where to find it, and hands off to your team when the lookup cannot complete.

Channels

On every channel your customers use

Post-purchase anxiety does not pick a channel. The same verified lookup runs wherever the customer asks.

Website chat

“Where is my order?” resolved in the widget in seconds, with the tracking link in the reply.

Status updates answered in the thread customers already have open, no ticket created.

Instagram

DM order questions verified and answered from the same live store connection.

Shopify & WooCommerce

One store connection per agent keeps lookups scoped to the right orders.

Escalation

When the lookup is not enough: human takeover

Lost packages, damaged deliveries, and address changes need judgment. Those conversations route to your team:

Failed or incomplete lookups can hand off with the attempt visible in the transcript
Your team takes over from the shared inbox with the full conversation attached
The AI keeps covering the thread until a teammate is actually assigned
Slack notifications alert the team the moment a handoff is requested

Every order-lookup interaction also lands in your commerce analytics, so you can see exactly how much WISMO the agent absorbs.

Setup

From signup to live, in one sitting

1
Connect your store
Install the Shopify embedded app or connect WooCommerce with REST credentials.
2
Order lookup activates
No custom code: the verified lookup switches on with the store connection.
3
Train the surrounding answers
Shipping times, return windows, and carrier policies come from your trained content.
4
Test with a real order
Run the lookup in the dashboard with a test order number and confirm the verification flow.
5
Publish on your channels
The widget, WhatsApp, and Instagram all serve the same verified lookup from day one.

Works with Shopify and WooCommerceNo customer data shared without verificationFree plan to start, no credit card

Results

What you can measure

Measured in your commerce analytics:

Order lookups
every verified status check the agent resolved: 24/7
coverage including nights, weekends, and holiday spikes: Fewer tickets
WISMO stops reaching the inbox as volume grows: Top questions
shipping-related demand visible and rankable

Period comparisons across 7, 30, and 90 days show the trend, and email summaries deliver the recap without a dashboard visit.

Comparison

Before and after

Scenario	Before Fetchply	After Fetchply
“Where is my order?” at 11pm	No response until morning. Customer refreshes the tracking page, then emails again.	Verified answer with tracking link, instantly
Status check during a sale spike	Queue swells; response times stretch to days	The agent absorbs the volume; the queue stays flat
Customer forgot the order number	Back-and-forth emails to identify the order	The agent explains where to find it, or hands off cleanly
Stranger guesses order numbers	Risk depends on whoever answers the ticket	Nothing revealed without a matching email or phone
Fulfillment status changes mid-day	Support answers from a stale note	Live lookup reflects the change immediately

Ready to take WISMO off your team’s plate?

Connect your store and automate your first lookup today.

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“Where is my order?” at 11pm

Before: No response until morning. Customer refreshes the tracking page, then emails again.

Verified answer with tracking link, instantly

Status check during a sale spike

Before: Queue swells; response times stretch to days

The agent absorbs the volume; the queue stays flat

Customer forgot the order number

Before: Back-and-forth emails to identify the order

The agent explains where to find it, or hands off cleanly

Stranger guesses order numbers

Before: Risk depends on whoever answers the ticket

Nothing revealed without a matching email or phone

Fulfillment status changes mid-day

Before: Support answers from a stale note

Live lookup reflects the change immediately

Ready to take WISMO off your team’s plate?

Connect your store and automate your first lookup today.

Start free Talk to us

When this does not apply

No connected store.: Verified lookups need Shopify or WooCommerce. Without a connection, the agent answers shipping questions from your trained content only.
Carrier-side problems.: Lost or damaged packages need human judgment. The agent verifies and hands those conversations to your team with context.
Order changes.: Address edits and cancellations route to a person. The lookup is read-only by design.

FAQs

Common questions

Can someone check an order with just the order number?

No. The agent always requires a matching email address or phone number before sharing any order details, so guessing numbers reveals nothing.

Which platforms are supported?

Shopify through the embedded app and WooCommerce through a REST connection. Each agent connects to one store, keeping answers scoped to the right catalog and orders.

Does this work on WhatsApp and Instagram?

Yes. The same verified lookup runs on every connected channel, so customers get order status wherever they message you.

Is the status ever out of date?

No. The lookup runs against your live store data at conversation time, so the customer sees the current state of the order, not a cached copy.

What if the customer cannot complete verification?

The agent explains exactly what it needs and where to find it, and can hand the conversation to your team when the lookup cannot be completed.

Answer “where is my order?” before it becomes a ticket

What automated tracking looks like

In short

How do you automate order status questions?

WISMO eats the queue one ticket at a time

How the verified lookup works

Natural-language recognition

Two-factor verification

Flexible phone matching

Live status, not a cache

Built-in commerce orders too

Graceful fallback

On every channel your customers use

Website chat

WhatsApp

Instagram

Shopify & WooCommerce

When the lookup is not enough: human takeover

From signup to live, in one sitting

Connect your store

Order lookup activates

Train the surrounding answers

Test with a real order

Publish on your channels

What you can measure

Before and after

“Where is my order?” at 11pm

Status check during a sale spike

Customer forgot the order number

Stranger guesses order numbers

Fulfillment status changes mid-day

When this does not apply

Common questions

Related use cases

Automate customer support

Sell & support on WhatsApp

Increase sales

Straight answers before you start.

Give every questionthe right path.

Answer “where is my order?” before it becomes a ticket

What automated tracking looks like

In short

How do you automate order status questions?

WISMO eats the queue one ticket at a time

How the verified lookup works

Natural-language recognition

Two-factor verification

Flexible phone matching

Live status, not a cache

Built-in commerce orders too

Graceful fallback

On every channel your customers use

Website chat

WhatsApp

Instagram

Shopify & WooCommerce

When the lookup is not enough: human takeover

From signup to live, in one sitting

Connect your store

Order lookup activates

Train the surrounding answers

Test with a real order

Publish on your channels

What you can measure

Before and after

“Where is my order?” at 11pm

Status check during a sale spike

Customer forgot the order number

Stranger guesses order numbers

Fulfillment status changes mid-day

When this does not apply

Common questions

Related use cases

Automate customer support

Sell & support on WhatsApp

Increase sales

Give every question
.