Use case

Your agent, answering on WhatsApp

Customers already negotiate, ask, and buy on WhatsApp. Connect your Business number through Meta’s official signup and the same trained agent answers there, with native buttons, templates, flows, and verified order lookups.

Start free Talk to us

Free plan · 200 AI messages a month · No credit card

Hi! Is the ceramic set still available?

Answered on WhatsApp

Yes, the 12-piece ceramic set is in stock at $89. Want me to reserve one and take your delivery details here?

Shopify
WooCommerce
WhatsApp
Instagram
Slack
Google Sheets
Webhooks

What WhatsApp automation looks like

Official
Meta embedded signup: no manual API configuration: 3 + 10
native reply buttons and interactive list options: 24h
customer service window tracked in the inbox: 1
knowledge base shared with every other channel

Templates cover outreach beyond the 24-hour window, per WhatsApp’s rules.

In short

Fetchply automates WhatsApp support and sales through your WhatsApp Business number, connected with Meta’s embedded signup: Fetchply registers the number, handles the PIN, and runs delivery health checks. The agent answers from the same approved knowledge as your other channels, renders options as native buttons and lists, starts Guided Flows from keywords or automatically, runs verified order lookups, and can capture complete in-chat orders. The 24-hour service window is tracked in the inbox, with approved templates for messages outside it.

WhatsApp conversations share the same inbox, handoff, and analytics as every other channel.

How do you automate WhatsApp customer support?

Connect a WhatsApp Business number through Meta’s official embedded signup, and your trained agent answers there around the clock: grounded answers, native buttons, scripted flows for repeat requests, and a clean handoff to your team when a person is needed.

The problem

The channel that never closes

WhatsApp customers expect an answer in minutes, at any hour, and the questions never stop:

Is this in stock?Where is my order?Can I pay on delivery?Do you have it in blue?

Manual WhatsApp support means someone’s personal phone becomes the help desk. Answers vary by who replies, and the thread history lives in one pocket.

Put the agent on the number and every message gets the same grounded answer, with your team one handoff away.

Capabilities

What the agent does on WhatsApp

Everything the agent knows and does elsewhere works on WhatsApp, plus the channel’s own native mechanics.

What’s your return policy?

Grounded answers

The same approved knowledge that powers your widget answers WhatsApp threads, in any language.

Tap: Track my order

Native buttons & lists

Options render as reply buttons (up to 3) and interactive lists (up to 10), and typed answers match options too.

“RETURN” starts the flow

Guided Flow keywords

Keywords start scripted flows, flows can auto-start for new conversations, and product nodes show live catalog items.

Order #4832 + phone

Verified order lookups

The same two-step verified Shopify and WooCommerce lookup runs inside WhatsApp threads.

I’ll take the blue one

In-chat orders

Chat-first stores capture the complete order, products, contact, address, confirmed after review, in the thread.

Outside the 24h window

Templates & window tracking

The inbox tracks the 24-hour service window, and approved message templates handle outreach beyond it.

Channels

On every channel your customers use

WhatsApp is one surface of the same agent. Everything stays consistent with the rest of your channels.

WhatsApp Business

Official embedded signup, automatic number registration, PIN handling, and delivery health checks.

Shared inbox

WhatsApp threads land in the same inbox as website, Instagram, and Slack, with handoff and voice replies.

Shopify & WooCommerce

Catalog recommendations and verified order lookups work inside WhatsApp conversations.

Instagram

Run the same agent on Instagram DMs and comments, from the same knowledge base.

Escalation

When the thread needs a person: same inbox, same rules

WhatsApp handoff works exactly like every other channel, so your team runs one queue, not two:

Handoff requests land in the shared inbox with the full thread attached
The AI keeps answering until a teammate is actually assigned
Replies support text, quick replies, inserted Instant Answers, and recorded voice messages
Slack notifications alert the team the moment a WhatsApp handoff is requested

The 24-hour window state is visible in the inbox, so your team always knows whether a free-form reply or a template is needed.

Setup

From signup to live, in one sitting

1
Connect through Meta
Complete the embedded signup with your Meta business account. Fetchply registers the number and handles the PIN.
2
Verify delivery
Built-in health checks and a test message from the dashboard confirm messages flow both ways.
3
The agent starts answering
Your existing trained knowledge covers WhatsApp immediately. Nothing to retrain.
4
Add flows and templates
Set flow keywords or auto-start, and submit templates for messages outside the 24-hour window.
5
Monitor in one place
WhatsApp conversations feed the same inbox and analytics as every other channel.

No manual Meta developer setupDelivery health checks built inFree plan to start, no credit card

Results

What you can measure

WhatsApp feeds the same measurement as everything else:

One inbox
WhatsApp threads alongside every other channel: Top questions
WhatsApp demand ranked with the rest: Order lookups
verified status checks resolved in-thread: Captured orders
complete in-chat orders with status tracking

Because the knowledge base is shared, improving an answer once improves it on WhatsApp, the widget, Instagram, and Slack simultaneously.

Comparison

Before and after

Scenario	Before Fetchply	After Fetchply
Stock question at midnight	Read at 9am from someone’s personal phone	Answered instantly from the live catalog
Repeat “how do returns work?”	Retyped by hand, differently each time	One grounded answer, or a keyword-started flow
Order negotiated in the thread	Copied into a spreadsheet later, with typos	Structured in-chat order, confirmed after review
Message after the 24h window	Reply silently fails or breaks WhatsApp rules	Window tracked; approved template goes out instead
Complex complaint	Lost between the phone and the help desk	Handed to the shared inbox with the full thread

Ready to put your agent on WhatsApp?

Connect your Business number through Meta’s official signup today.

Start free Talk to us

Stock question at midnight

Before: Read at 9am from someone’s personal phone

Answered instantly from the live catalog

Repeat “how do returns work?”

Before: Retyped by hand, differently each time

One grounded answer, or a keyword-started flow

Order negotiated in the thread

Before: Copied into a spreadsheet later, with typos

Structured in-chat order, confirmed after review

Message after the 24h window

Before: Reply silently fails or breaks WhatsApp rules

Window tracked; approved template goes out instead

Complex complaint

Before: Lost between the phone and the help desk

Handed to the shared inbox with the full thread

Ready to put your agent on WhatsApp?

Connect your Business number through Meta’s official signup today.

Start free Talk to us

When this does not apply

Personal WhatsApp numbers.: The integration uses the WhatsApp Business Platform through Meta’s embedded signup. Personal accounts are not supported.
Bulk marketing blasts.: Messaging outside the 24-hour window uses approved templates under WhatsApp’s rules. This is conversation automation, not a mass-broadcast tool.
Website-only features.: The in-chat lead form is a website widget feature. On WhatsApp, the conversation itself carries the customer’s contact.

FAQs

Common questions

Do I need my own Meta developer setup?

No. The connection runs through Meta’s embedded signup inside Fetchply, which registers the number and completes the technical setup for you.

What is the 24-hour window and how is it handled?

WhatsApp only allows free-form replies within 24 hours of the customer’s last message. The inbox shows the window state, and approved templates let you reach out beyond it.

Can customers use buttons instead of typing?

Yes. Options render as native reply buttons or interactive lists, and typed answers are matched to options too, so people who type instead of tapping still move through flows.

Where do WhatsApp conversations show up?

In the same shared inbox as website, Instagram, and Slack conversations, with the same handoff, assignment, and analytics.

Does the agent need separate training for WhatsApp?

No. The same approved knowledge base answers on every channel, so WhatsApp is ready the moment the number connects.

Your agent, answering on WhatsApp

What WhatsApp automation looks like

In short

How do you automate WhatsApp customer support?

The channel that never closes

What the agent does on WhatsApp

Grounded answers

Native buttons & lists

Guided Flow keywords

Verified order lookups

In-chat orders

Templates & window tracking

On every channel your customers use

WhatsApp Business

Shared inbox

Shopify & WooCommerce

Instagram

When the thread needs a person: same inbox, same rules

From signup to live, in one sitting

Connect through Meta

Verify delivery

The agent starts answering

Add flows and templates

Monitor in one place

What you can measure

Before and after

Stock question at midnight

Repeat “how do returns work?”

Order negotiated in the thread

Message after the 24h window

Complex complaint

When this does not apply

Common questions

Related use cases

Automate customer support

Increase sales

Automate order tracking

Straight answers before you start.

Give every questionthe right path.

Your agent, answering on WhatsApp

What WhatsApp automation looks like

In short

How do you automate WhatsApp customer support?

The channel that never closes

What the agent does on WhatsApp

Grounded answers

Native buttons & lists

Guided Flow keywords

Verified order lookups

In-chat orders

Templates & window tracking

On every channel your customers use

WhatsApp Business

Shared inbox

Shopify & WooCommerce

Instagram

When the thread needs a person: same inbox, same rules

From signup to live, in one sitting

Connect through Meta

Verify delivery

The agent starts answering

Add flows and templates

Monitor in one place

What you can measure

Before and after

Stock question at midnight

Repeat “how do returns work?”

Order negotiated in the thread

Message after the 24h window

Complex complaint

When this does not apply

Common questions

Related use cases

Automate customer support

Increase sales

Automate order tracking

Give every question
.