Guide
How Chatty compares, in detail
Chatty is a Shopify app sold as “Chatty AI Chatbot & Live Chat”. It’s made by AVADA Group, a company based in Hanoi, Vietnam. It combines an AI sales agent, live chat, an FAQ page, and an inbox for web chat, WhatsApp, Messenger, Instagram, and email. On the Shopify App Store it has 4.9 stars from 1,895 reviews. Reviewers mostly praise support staff who help set up the AI and fix theme issues.
So why do merchants search for Chatty alternatives? It’s rarely about features. The usual trigger is the billing unit, especially in the month when traffic peaks. This guide explains Chatty’s current pricing and models a Black Friday month. It also covers the channels and safeguards a Shopify store should check before choosing. Fetchply publishes this guide. Chatty facts come from chatty.net and its App Store listing, checked on November 9, 2026.
What Chatty does well
- Selling, not just answering. Chatty answers pre-sale questions with inventory awareness and recommends and upsells products. It can apply Shopify discounts, send checkout links, and recover abandoned carts. Some sales features start on the Pro plan.
- One inbox for several channels. Web chat, WhatsApp, Messenger, Instagram, and email arrive in one place, and human conversations are unlimited on every plan.
- A fair billing unit. Chatty counts one AI conversation per shopper question, however many messages it takes. You can set a monthly spending cap.
- Hands-on support. Many reviews name the support staff who helped them.
- Unusually open disclosures. Its AI compliance page lists which AI providers it uses, where data is stored, and which certifications it does not have.
Why merchants look for Chatty alternatives
1. Overages add up fast
Each plan includes a set number of AI conversations: 50 on Free, 100 on Basic, 500 on Pro, and 1,000 on Plus. Every extra conversation costs $0.40. Several one-star reviews describe surprise charges. In one, a merchant was billed about $68 above the Pro subscription in a single month. Chatty replied that the charge was for AI conversations above the Pro allowance.
2. Translation has its own meter
Translated conversations are capped separately: 0 on Free, 50 on Basic, 300 on Pro, and 700 on Plus. Plus charges $0.04 for each extra one. Stores selling across borders need to budget for two meters.
3. The helpdesk is still in beta
Chatty’s helpdesk is in early access with a waitlist. If you need tickets beyond chat, check what’s live for your account today.
4. The AI needs tuning
Several reviews from 2025 and 2026 describe daily corrections or off-target product suggestions. One merchant says the AI doesn’t learn from past chats. Others say accuracy improved after support stepped in.
5. Security reviews
Chatty’s compliance page states that it holds no SOC 2, ISO 27001, or PCI DSS certification. It also says data is stored in US regions and accessed remotely by its team in Vietnam. Some buyers need those certifications. Others don’t. Either way, it’s worth knowing before a procurement review.
Pricing: model your peak month
Chatty’s plans are billed through Shopify, monthly, per store:
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| Plan | Price | AI conversations included | Team members |
|---|---|---|---|
| Free | $0 | 50 | 1 |
| Basic | $19.99 | 100 | 5 |
| Pro | $68.99 | 500 | 10 |
| Plus | $199 | 1,000 | Unlimited |
Fetchply counts something different. It bills for AI messages: each reply its agent sends. Converting between the two units requires an assumption. Chatty’s unit is a whole conversation. Fetchply’s is a single reply. The table below assumes 3 AI replies per conversation. Check your own conversation logs, because sizing and fit questions often take more.
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| Month | AI conversations | Chatty Pro | Fetchply |
|---|---|---|---|
| Normal | 400 | $68.99 | 1,200 messages: Starter, $18 |
| Busy | 900 | $68.99 + 400 × $0.40 = $228.99 | 2,700 messages: Starter, $18 |
| Black Friday | 1,800 | $68.99 + 1,300 × $0.40 = $588.99 | 5,400 messages: Pro, $49 |
Two caveats keep this comparison fair:
- Chatty’s spending cap. You can set a cap so overage never exceeds your budget. At the cap, AI replies stop.
- Fetchply’s limit. Fetchply doesn’t charge overage at all. When its allowance runs out, AI replies pause and conversations go to your team’s inbox until you buy a pack or upgrade. You can buy 5,000 extra messages for $39, and they roll over until used.
Both products protect your budget. They differ in how predictable the bill is during a spike. Chatty’s Black Friday promotion (30 percent off Pro and Plus, plus 2,000 bonus AI conversations) also changes this math for stores that sign up in time.
How Fetchply compares with Chatty
Scroll sideways to see every column.
| Item | Chatty | Fetchply |
|---|---|---|
| Platforms | Shopify | Shopify, WooCommerce, or any website |
| Channels | Web chat, WhatsApp, Messenger, Instagram, email | Website chat, WhatsApp, Instagram, Messenger, Slack, Discord, business email |
| Training | Products, custom answers, URLs and files, scenarios, instructions (capped by plan) | Website pages, files, Notion and Google Docs, text, Q&A pairs, synced Shopify products (capped by storage) |
| Sales tools | Discounts, checkout links, proactive selling, cart recovery | Product cards with Add to cart, proactive page messages, abandoned-checkout reminders by WhatsApp or email |
| Order help | Order tracking | Shopify and WooCommerce lookups with customer verification and live shipment updates |
| Team | 1 to unlimited members by plan | 1, 3, 5, or 20 seats by plan |
| Translation | Metered per plan | Answers in the visitor’s language; no separate meter |
| Helpdesk | Beta | Omnichannel inbox with live takeover; no SLAs or ticket workflows |
Chatty is stronger in two places. It can create discounts and checkout links in chat. Its larger plans also include more team seats.
When Chatty is the better choice
- You run one or two Shopify stores, most chats happen before purchase, and AI volume stays under about 500 conversations a month.
- You want the AI to offer discounts and checkout links during the conversation.
- You need many team members on a mid-priced plan.
- You value hands-on setup help from the vendor’s team.
When Fetchply is the better fit
- Your volume swings a lot between months and you want predictable costs during peaks.
- You sell in several languages and don’t want a separate translation meter.
- You also sell on WooCommerce or another website, or support customers in Slack or Discord.
- Customers ask about orders without signing in. Fetchply verifies them with an order number plus a matching email or phone.
- You want WhatsApp cash-on-delivery confirmation, proactive page messages, or Instagram Comment to DM.
Before you switch
- Export Chatty conversations and custom answers. Fetchply doesn’t import them, but you can add your custom answers back as Q&A pairs.
- Turn off Chatty’s widget once Fetchply’s theme app embed is on, so shoppers don’t see two launchers.
- Re-run your 20 most common pre-sale questions, plus 3 questions your content doesn’t answer.
- Reconnect WhatsApp and Instagram with an account that has admin rights.
- If you’re weighing Shopify’s free option too, read our Shopify Inbox alternatives guide.
Facing a peak month?
Try Fetchply free on Shopify, and compare a week of real chats against your Chatty bill before the next spike.
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Checked . Vendor pages can change after this date.