We wanted something that could answer customer questions without adding more work for our team. Fetchply was easy to set up and started working with our Shopify store pretty quickly.
It’s a practical app for stores that want faster support and a better shopping experience.
Setup, control, channels, pricing, and privacy. Open a question or ask the live Fetchply assistant for more detail.
Fetchply gives every customer question the right path. Repeat questions can receive approved Instant Answers, predictable requests can follow Guided Flows, open questions can use your business knowledge, and complex conversations can reach your team.
Book a free 30-minute call with Haroon, the founder behind Fetchply. Bring your store, your workflows, and your hardest customer questions — leave with a plan for the agent that answers them.
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ManyChat is built for social marketing: comment-to-DM funnels, broadcasts, and lead capture on Instagram and Messenger. If your DMs are real customer questions rather than campaign clicks, these alternatives answer them from your content.
Free plan · 200 AI messages a month · No credit card
Why switch
ManyChat excels at scripted growth flows, with AI features layered onto its flow builder. Customers asking real questions about orders and policies usually need answers grounded in your content.
ManyChat has a free tier, but paid plans are priced by contact list size, which grows with your audience regardless of how many conversations actually need automation.
Fetchply is built for support that sells on the same social channels: AI answers grounded in your website, files, and policies on Instagram, Messenger, and WhatsApp, with verified order lookups and product recommendations in the same DM. Website chat, Slack, and Discord run from the same agent, and humans take over through a shared inbox on every plan.
More options
Depending on what you need most, these platforms are also worth evaluating. Each link opens an honest side-by-side comparison with Fetchply.
Landbot is a no-code chatbot platform centered on a visual flow builder for web and WhatsApp. It shines at guided, scripted conversations: lead qualification, surveys, bookings, and campaign flows, with AI features added on top.
Compare Fetchply vs LandbotChatsimple is an AI agent for websites focused on turning visitors into pipeline: it engages visitors proactively, qualifies leads, books meetings, and speaks many languages, with CRM integrations for sales teams.
Compare Fetchply vs ChatsimpleTidio is a popular customer service platform combining live chat, chatbots, email, and the Lyro AI agent. It is widely used by ecommerce stores, integrates deeply with Shopify, and includes marketing-oriented chat flows.
Compare Fetchply vs TidioChatBot.com, from the LiveChat (Text) family, offers an AI chatbot trained on your website and help content plus a visual scenario builder. It integrates naturally with LiveChat for human takeover and HelpDesk for ticketing.
Compare Fetchply vs ChatBot.comCrisp is a customer engagement platform offering live chat, a shared inbox across email and messaging channels, a knowledge base, and AI features trained on your content. Its flat workspace pricing is popular with small teams.
Compare Fetchply vs CrispFAQs
Fetchply, if your Instagram and WhatsApp messages are questions rather than campaign clicks: it answers from your approved content, verifies customers for order status, and hands off to a shared inbox.
Some brands run ManyChat for campaigns and Fetchply for support questions. If you must pick one for Instagram and WhatsApp, choose by primary job: marketing flows versus grounded support answers.
Fetchply: customers verify with their order number plus matching email or phone, and get live order status in the same WhatsApp thread, with human takeover available.
Your Instagram and WhatsApp presence stays yours: connect those channels to Fetchply and train the agent on your website, files, and Q&A pairs. Export any ManyChat contact or flow data you want to archive first.
Yes. Fetchply’s free plan has 1 agent and 200 AI messages a month with no credit card, enough to see how it answers real customer questions from your content.
Fetchply prices by plan with AI messages included, from free up to $99 a month with fixed-price add-ons, so cost tracks conversations handled rather than the size of your contact list.
Yes. Fetchply recommends products live from your connected Shopify or WooCommerce catalog in the same conversation, and its built-in catalog supports ordering directly in chat.
Fetchply hands the thread to a shared inbox on every plan: your team gets notified in Slack, takes over with full context, and can reply by email if the customer moves on.
From your approved content: crawled website pages, uploaded documents, text, and Q&A pairs. Update those sources when policies or products change and the answers stay accurate.
The conversation can be taken over by a human from the shared inbox, and the unanswered-question report shows which questions to cover with new training content.
Want the full side-by-side?
See Fetchply and ManyChat compared feature by feature, including pricing and honest reasons to pick either side.