Free
Free
Forever · No credit card
- AI messages / month
- 200
- AI agents
- 2
- Team seats
- 1
- Training data
- 10 MB
Excellent app. I have found it very easy to use. Excellent customer support and they have helped me set up the bot and train it in different aspects in my store.
Customer support is very responsive whenever I face any issues with the support. So far really liking it exactly what i have been looking for
We wanted something that could answer customer questions without adding more work for our team. Fetchply was easy to set up and started working with our Shopify store pretty quickly.
It’s a practical app for stores that want faster support and a better shopping experience.
Setup, control, channels, pricing, and privacy. Open a question or ask the live Fetchply assistant for more detail.
Fetchply answers your customers on your website, Instagram, WhatsApp, Messenger, and more. Common questions can get a saved reply you approve (an Instant Answer), routine requests can follow a step-by-step menu (a Guided Flow), open questions get an AI answer from your own content, and tricky conversations go to your team.
Book a free 30-minute call with Haroon, the founder behind Fetchply. Bring your store, your workflows, and your hardest customer questions — leave with a plan for the agent that answers them.
Booking this week — times shown in your timezone
AI agents, a live omnichannel inbox, store order lookups, and WhatsApp campaigns on one plan, from free to $99 a month. Built for teams from small businesses to enterprises.
Free plan · 200 AI messages a month · No credit card
At a glance
Helpdesks & live chat
Zoho SalesIQ combines visitor insights, proactive engagement, live chat, and bot tools for sales and support.
AI agent platform
Zoho SalesIQ plans limit tracked visitors and chat sessions. Fetchply does not meter visitors: plans are based on AI messages, and the agent answers from your own website, files, and Q&A pairs across seven channels.
Pricing
No per-seat fees on top, no per-resolution AI charges, no sales call to get a number. Paid plans work out at about 0.6¢ per AI message.
Free
Forever · No credit card
$18/month
≈ 0.6¢ per AI message
$49/month
≈ 0.6¢ per AI message
$99/month
≈ 0.7¢ per AI message
User-based plans with limits on tracked visitors and chat sessions.
Free tier and paid-plan trial advertised.
Compare operator sessions, visitor limits, bot features, and Zoho connections for your plan instead of assuming every tier includes them.
Check Zoho SalesIQ’s current pricingSome AI models use more than one message per reply. Extra message packs are available on paid plans.
Features
“Confirm” means the vendor’s public pages do not settle that point; it does not mean the feature is unavailable.
Scroll sideways to compare both products.
| What to compare | Zoho SalesIQ | Fetchply |
|---|---|---|
| Knowledge sources | Bot tools; confirm sources for your chosen bot | Website pages, files, text, and Q&A pairs |
| Channels | Websites, mobile apps, and instant messaging | Website live chat, WhatsApp, Instagram, Discord, Slack, Facebook Messenger, and business email |
| Inbox & live replies | Live chat for human operators | One omnichannel inbox to view, assign, and reply directly to conversations across connected channels, with live human takeover |
| Actions & workflows | Chat triggers, bot tools, and Zoho connections | Instant Answers, Guided Flows, and custom API actions through Functions on eligible plans |
| Store support | Shopify integration listed; verify specific store actions | Shopify and WooCommerce order lookups and product recommendations; customer verification applies |
| Lead generation | Confirm lead capture, custom fields, and follow-up tools with the vendor | In-chat lead forms, custom fields, lead records, and follow-up workflows |
| WhatsApp campaigns | Confirm campaign management, scheduling, and reporting with the vendor | WhatsApp campaign manager with drafts, approved templates, scheduling, and recipient results in enabled workspaces |
| Developer API & MCP | Confirm developer API and MCP availability with the vendor | Public developer API and MCP server for connecting agents and business tools |
| Pricing model | User-based plans with limits on tracked visitors and chat sessions. | Free plan; paid plans from $18/month with included AI messages. Paid-plan message add-ons are available. |
| Free plan or trial | Free tier and paid-plan trial advertised. | Ongoing free plan: 2 agent, 200 AI messages/month, no credit card. |
| Official sources |
These are documented capabilities, not benchmark results. Availability can depend on your plan, region, channel account, and integration setup. Check the official sources before buying.
Other options
Each suits a different kind of team. Shortlist two or three and test them on the same customer questions.
Switching
Keep Zoho SalesIQ running until Fetchply passes your own tests.
Keep copies of your approved content, instructions, and any conversation exports you need. Check your current provider’s export options and retention terms before closing an account.
Add your sources to the new platform. Recreate flows, tools, and handoff rules, then reconnect channels using accounts you have permission to manage. An exported chat history is not automatically a training source.
Compare the same questions on both products. Include an unknown answer, a human handoff, a product question, and an order request. Confirm that private information is shown only to the right customer.
Keep the existing service available while testing. Replace the website widget or move one channel, confirm messages and handoffs arrive, and remove duplicate widgets. Expand once the new setup works reliably.
FAQs
Costs, channels, and the parts of switching worth a closer look.
Zoho SalesIQ plans limit tracked visitors and chat sessions. Fetchply does not meter visitors: plans are based on AI messages, and the agent answers from your own website, files, and Q&A pairs across seven channels. The free plan needs no credit card, so you can test it on your own customer questions first.
Businesses that rely on Zoho and want visitor tracking and proactive chat tied to sales activity. If it already meets those needs at a sustainable cost, switching may add work without improving your support. Compare operator sessions, visitor limits, bot features, and Zoho connections for your plan instead of assuming every tier includes them.
User-based plans with limits on tracked visitors and chat sessions. Compare the same number of teammates, channels, and real customer requests. Include AI usage, integrations, overages, and the work of moving. Free tier and paid-plan trial advertised.
There is no automatic migration promised here. You can add content you own or have permission to use, then recreate instructions, flows, and tools. Check export availability with your current provider; past chats, account settings, and channel connections do not automatically transfer.
Zoho SalesIQ: Websites, mobile apps, and instant messaging. Fetchply supports Website live chat, WhatsApp, Instagram, Discord, Slack, Facebook Messenger, and business email. Its omnichannel inbox brings connected conversations together so your team can see and reply directly. Check account permissions and channel-specific messaging requirements when connecting your channels.
Yes. Fetchply serves teams of every size, from small businesses to enterprises. AI agents, an omnichannel inbox, live human replies, lead generation, commerce integrations, custom API actions, and the MCP server support connected support and sales workflows. Choose a plan for your team and usage, and discuss your requirements with us.
Keep the current service available while you test. Review the source content and handoff settings, verify the channel connection, and repeat the same request. If a required workflow still fails, delay the switch and contact support with the example conversation.
Train an agent on your content and try answers, order lookups, and handoff before you change anything in Zoho SalesIQ. Paid plans start at $18 a month when you are ready.
Sources checked
Fetchply writes these guides, and Fetchply is one of the options in them. Details about other platforms come from their official product and pricing pages, linked beside every claim. No vendor pays to be listed.
We compare knowledge sources, channels, inboxes and live replies, lead generation, WhatsApp campaigns, actions, commerce, developer access, and pricing. Where a vendor’s pages do not settle a point, we say so and link to the vendor so you can check.
Capabilities and prices change. A feature missing from a homepage is not assumed to be unsupported, and vendor performance claims are attributed to the vendor.