Install from the Shopify App StoreOverview
An agent trained once and never refreshed slowly drifts away from reality, and a customer eventually gets last season’s shipping policy. Retraining closes that gap by re-reading your sources and updating the knowledge index.
Manual retraining is always available: one action refreshes changed sources whenever you know something moved. Scheduled automatic retraining removes even that step, keeping knowledge current in the background on Pro and Business plans.
Retraining never takes the agent offline. Customers keep getting answers from the existing index while the new one builds, and the refreshed knowledge takes over when it is ready.
How it works
- 1
Sources are re-read
Website pages are re-crawled and re-extracted, picking up edits, additions, and removals since the last training run.
- 2
The index rebuilds in the background
The agent keeps answering from the current knowledge while the refresh runs. There is no downtime.
- 3
Fresh knowledge takes over
When the run completes, answers come from the updated content. Per-source status shows exactly what was refreshed.
- 4
Schedule it and forget it
On Pro and Business plans, automatic retraining runs on a schedule so freshness stops being a chore.
Key facts
- One-action manual retraining of changed sources, on every plan.
- Scheduled automatic retraining on Pro and Business plans.
- Zero downtime: the agent serves existing answers while retraining runs.
- Per-source training status shows what was refreshed and what failed.
- A training-completed webhook event can notify your systems after each run.
Frequently asked questions
Does the agent stop answering during retraining?
No. Answers are served from the existing knowledge until the refreshed index is ready, so customers never notice a retrain.
How often does automatic retraining run?
On a recurring schedule managed for you on Pro and Business plans. Manual retraining is available any time on every plan.
How do I know a retrain worked?
Each source shows its training status after the run, and the training-completed webhook can notify your own systems.
Do uploaded files retrain too?
Files and snippets are static, so they stay as trained until you replace them. Retraining focuses on website sources that change over time.