AI agent for beauty & skincare brands

Beauty buyers research ingredients, routines, and skin-type fit before every purchase. Fetchply answers those questions instantly from your own product content, and never improvises a claim.

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Free plan · 200 AI messages a month · No credit card

24/7

ingredient and routine answers, day and night

channels covered: widget, WhatsApp, Instagram, Slack

200

free AI messages a month to start, no card

Fetchply is an AI agent for beauty and skincare brands. It answers ingredient, routine, and suitability questions strictly from your approved product content, recommends products from your live catalog, tracks orders against your connected store, and routes sensitive conversations to your team with the transcript attached.

Beauty is a research purchase. Shoppers compare formulas, check ingredient lists against sensitivities, and want to know exactly where a product fits in their routine. Those questions arrive in chat and Instagram DMs at all hours, and every unanswered one is a shopper finishing their research on a competitor’s site.

The answers also have to be exact. Beauty copy is regulated and hard-won, which is why Fetchply answers only from your approved content: product pages, ingredient lists, routine guides, and the Q&A pairs you write. When something is not covered, the agent says so instead of inventing a claim, and conversations that need care, like reaction reports, hand straight to your team.

Every reply repeats what your brand already claims, never a new promise.

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What your store gets with Fetchply

Capabilities tuned for beauty and skincare brands.

Grounded ingredient answers

Ingredient and usage answers quote your own content. Missing details get an honest "not in my information".

Concern-matched recommendations

Suggests products from your live catalog for the concern the shopper describes, linked to the product page.

Routine guidance from your guides

Walks shoppers through your routine guides step by step: order, frequency, combinations.

Instagram DMs and comments

Answers DMs and comment mentions from the same knowledge base as your website widget.

Order tracking and policies

Live order lookups plus consistent shipping and returns answers from your own policies.

Sensitive-topic handoff

Reaction reports and health topics route to your team with the full transcript. Pin routing with Q&A pairs.

View all capabilities

See everything Fetchply does for your store.

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Common challenges

Problems beauty & skincare stores face, solved

Ingredient questions stall the purchase

The agent answers formula and suitability questions from your product pages in seconds, so research finishes on your site instead of a competitor’s.

Routine advice never scales

Your routine guides become interactive: the agent walks each shopper through order and frequency, personalized to the products they are considering.

Off-script claims are a compliance risk

Answers stay inside your approved content by design. Q&A pairs pin exact wording for critical questions, and uncovered topics get an honest deferral.

Before vs. after

Your store with and without Fetchply

Without Fetchply

With Fetchply

Ingredient questions sit unanswered overnight

Formula answers from your own content, instantly

Routine questions need a human every time

Your guides walked through interactively in chat

Instagram DMs pile up unread

DMs and mentions answered from the same knowledge base

Support improvises answers under pressure

Every reply grounded in approved brand content

Reaction reports wait in a shared inbox

Sensitive topics route straight to your team with context

Meet beauty shoppers where they scroll

Instagram, WhatsApp, Slack, and your website widget, all answered by one agent trained on your approved content.

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Getting started

Live in minutes, not weeks

No ticket history required. No cold start. Train on your site and go.

1
Connect your store
Link Shopify or WooCommerce for live catalog recommendations and order lookups.
2
Train on your content
The agent reads your product pages, ingredient lists, and routine guides. Upload PDFs for anything offline.
3
Pin the critical answers
Use Q&A pairs to lock exact wording for regulated topics and route sensitive questions to handoff.
4
Go live on every channel
Publish the widget, then connect Instagram and WhatsApp. One knowledge base answers all of them.

Free plan with 200 AI messages a month
No credit card to start
Answers stay inside your approved content

FAQs

Common questions

Will the agent invent claims about my products?

No. Answers stay grounded in your trained content: product pages, guides, and Q&A pairs you approve. When something is not covered, the agent says it does not have that information instead of guessing.

Can it handle Instagram DMs and comments?

Yes. Connect Instagram and the agent replies to DMs and comment mentions from the same knowledge base as your website widget.

What about medical or reaction complaints?

Those conversations should reach a person. The agent hands off to your team with the full transcript, and you can add Q&A pairs that route sensitive topics straight to handoff.

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Health & wellness

Supplement shoppers hesitate when ingredient and usage questions go unanswered. Reply instantly, strictly from your own approved content.

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Jewelry & accessories

High prices raise high-stakes questions. Answer materials, sizing, and gifting doubts instantly so considered purchases actually complete.

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What your store gets with Fetchply

Capabilities tuned for beauty and skincare brands.