AI agent for health & wellness brands

Wellness buyers read labels and ask careful questions. Fetchply answers from your approved product content and nothing else, so every reply is one your brand already stands behind.

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Free plan · 200 AI messages a month · No credit card

24/7

label-accurate answers, day and night

channels answered from one approved knowledge base

200

free AI messages a month to start, no card

Fetchply is an AI agent for health and wellness brands. It answers ingredient, dosage, and allergen questions strictly from your approved labels and product pages, recommends products for the concern a shopper describes, tracks orders, and routes health complaints straight to your team.

Wellness is a trust business, and trust is built or lost in the details: exact ingredients, allergen facts, dosage guidance, delivery cadence for a monthly routine. Shoppers hesitate over gaps, and regulated claims mean a support reply can never improvise.

That is why Fetchply stays strictly inside your approved content. Answers quote your labels and product pages; anything not covered gets an honest "not in my information" instead of a guess. Q&A pairs pin exact wording for critical questions and route sensitive topics, like reaction reports, directly to your team with the full transcript.

Every answer repeats your approved copy; nothing is improvised, ever.

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What your store gets with Fetchply

Capabilities tuned for health and wellness brands.

Grounded ingredient answers

Allergen, ingredient, and dosage answers quote your approved content, with honest deferrals for gaps.

Concern-matched recommendations

Products suggested from your live catalog for the concern the shopper describes, linked to the page.

Subscription and delivery answers

Cadence, pausing, and shipping answers from your documented policies, consistently.

Sensitive-topic routing

Health complaints route straight to your team with the transcript. Pin routing with Q&A pairs.

Every language

Replies in the customer’s language from the same approved content.

Question analytics

See which label questions repeat most, and close the gaps on your product pages.

View all capabilities

See everything Fetchply does for your store.

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Common challenges

Problems health & wellness stores face, solved

Label questions block the checkout

Dosage, ingredient, and allergen answers delivered in seconds, quoted from your labels, on every channel.

Compliance leaves no room for improvisation

The agent answers only from approved content, and Q&A pairs lock exact wording for the questions that matter most.

Slow support quietly cancels subscriptions

Delivery and pause questions answered instantly keep the monthly routine, and the subscriber, in place.

Before vs. after

Your store with and without Fetchply

Without Fetchply

With Fetchply

Ingredient questions wait for business hours

Label-accurate answers in seconds, around the clock

Support replies risk off-label claims

Every answer grounded in approved content

Subscription questions queue behind everything else

Delivery and pause answers handled instantly

Reaction reports sit in a shared inbox

Sensitive topics reach your team immediately, with context

Answer wellness customers on WhatsApp and Instagram

One approved knowledge base covers your website widget, WhatsApp, Instagram, and Slack.

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Getting started

Live in minutes, not weeks

No ticket history required. No cold start. Train on your site and go.

1
Connect your store
Link Shopify or WooCommerce for catalog recommendations and order lookups.
2
Train on approved content
Product pages, labels, and FAQ content; upload PDFs for anything offline.
3
Pin critical wording
Q&A pairs lock exact answers for regulated topics and route health complaints to handoff.
4
Publish on your channels
Website widget, WhatsApp, Instagram, and Slack from the same knowledge base.

Free plan with 200 AI messages a month
No credit card to start
Answers stay inside your approved content

FAQs

Common questions

Will the agent make health claims?

No. It answers only from your trained content. If your approved copy does not cover something, the agent says it does not have that information and can hand off to your team.

Can I force certain questions to a human?

Yes. Q&A pairs let you define exact answers or route specific topics, like medical complaints, straight to human handoff.

Does it support subscription questions?

It answers whatever your content documents about delivery cadence, pausing, and billing, and hands off account-specific changes to your team.

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Food & beverage

Allergen and freshness questions cannot wait until tomorrow. Answer them instantly from your own product content, in any language.

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Pets & pet care

Pet owners ask before they buy: ingredients, dosing, sizing, suitability. Answer instantly from your own product content.

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What your store gets with Fetchply

Capabilities tuned for health and wellness brands.