Install from the Shopify App StoreOverview
The lookup is privacy-safe by design. An order number alone never reveals anything: the customer must also provide the email address or phone number on the order, and only then does the agent share the status. Phone matching is flexible, so formatting differences do not block legitimate customers.
Because the lookup runs against your live Shopify or WooCommerce data at conversation time, the customer sees the current state of the order, not a cached copy. Fulfillment updates on your side are reflected the moment someone asks.
Stores that capture orders with the built-in commerce features get the same effect for those orders: status updates recorded in the dashboard notify the customer directly.
How it works
- 1
Connect your store
Install the Shopify embedded app or connect WooCommerce with REST credentials. Order lookup activates without custom code.
- 2
The customer asks
The agent recognizes order-status questions in natural language, in whatever wording the customer uses.
- 3
Identity is verified
The agent asks for the order number plus the email or phone on the order, and only a match unlocks the details.
- 4
Status is answered live
The current order status comes straight from your store, in the same conversation, on any connected channel.
Key facts
- Live order lookups against Shopify and WooCommerce at conversation time.
- Verification requires the order number plus a matching email or phone number.
- An order number alone never reveals order details.
- Flexible phone matching tolerates formatting differences.
- Works in the website widget, WhatsApp, and Instagram conversations.
- Order-lookup activity appears in your commerce analytics.
Frequently asked questions
Can someone check an order with just the order number?
No. The agent always requires a matching email address or phone number before sharing any order details, so guessing numbers reveals nothing.
Which platforms are supported?
Shopify through the embedded app and WooCommerce through a REST connection. Each agent connects to one store.
What if the customer cannot find their order number?
The agent explains what it needs and where to find it, and can hand the conversation to your team when the lookup cannot be completed.
Does this work on WhatsApp and Instagram?
Yes. The same verified lookup runs on every connected channel, so customers get order status wherever they message you.
